Contact Center Scheduler, Sr. jobs in Birmingham, AL

Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Manager
  • Ashley HomeStore
  • Bessemer, AL FULL_TIME
    • Strategically lead and develop a team of 10 customer care representatives to improve and enhance the customer experience by setting and maintaining clear accountable performance measures.
    • Help define the expected level of customer experience and communicate it to the team
    • Assist in designing a high performing cross-sell function for the call center team
    • Oversee the achievement and maintenance of customer experience KPIs and standards
    • Report defined KPI?s to the executive team
    • Plan, prioritize and delegate work tasks to ensure proper functioning of the department
    • Ensure the necessary resources and tools are available for quality customer service delivery
    • Personally handle the most complex and escalated customer service issues
    • Identify and implement strategies to improve quality of service, sales opportunities, productivity and profitability
    • Evaluate staff?s performance and implement coaching and development plan when needed
  • 11 Days Ago

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Sr. Scheduler - Industrial
  • Yates
  • Birmingham, AL FULL_TIME
  • Position: Senior Scheduler Location: Birmingham Yates is proud to be an industry leader in construction services. To be a top of class organization, Yates is dedicated to hiring individuals who unders...
  • 17 Days Ago

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Surgery Scheduler
  • Henderson & Walton Women's Center, P.C.
  • Birmingham, AL FULL_TIME
  • Overview:We are seeking a detail-oriented and organized individual to join our team as a Surgery Scheduler. As a Surgery Scheduler, you will play a crucial role in coordinating surgical procedures and...
  • 5 Days Ago

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Senior Contact Center Advocate | Full-Time
  • Avadian Credit Union
  • Hoover, AL FULL_TIME
  • DescriptionSenior Contact Center Advocate - Full-TimeRate: $23 per hour Comprehensive Benefits PackageWork from Home Opportunity After Training PeriodSince Avadian Credit Union's inception in 1934, we...
  • 1 Day Ago

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Policy Change Manager - Contact Center Operations
  • Protective
  • Birmingham, AL FULL_TIME
  • The work we do has an impact on millions of lives, and you can be a part of it.We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be he...
  • 1 Month Ago

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Senior Contact Center Advocate | Part-Time
  • Avadian Credit Union
  • Hoover, AL PART_TIME
  • DescriptionSenior Contact Center Advocate - Part-TimeRate: $23 per hour Part-Time BenefitsWork from Home Opportunity After Training PeriodSince Avadian Credit Union's inception in 1934, we have upheld...
  • Just Posted

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0 Contact Center Scheduler, Sr. jobs found in Birmingham, AL area

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Scheduler FT Days CVA Diagnostics
  • Tenet Health
  • Birmingham, AL
  • Job Description Brookwood Baptist Medical Center: Located in Birmingham, this 588 bed facility provides the following se...
  • 3/29/2024 12:00:00 AM

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Scheduling Specialist Affinity Physician Services Lee Branch Clinic
  • Grandview Medical Center
  • Birmingham, AL
  • Coordinate the scheduling, referral management, registration, prior authorization and insurance verification processes f...
  • 3/28/2024 12:00:00 AM

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O&M Planner Scheduler
  • BuildSubmarines.com
  • Birmingham, AL
  • What you will do Under general supervision, coordinates customer service requests, from initiation to service completio...
  • 3/27/2024 12:00:00 AM

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Scheduling Coordinator (REMOTE)
  • Feyer&Associates
  • Birmingham, AL
  • We are currently seeking enthusiastic individuals to join our team as Remote Scheduling Coordinators. This is a unique o...
  • 3/27/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Bessemer, AL
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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O&M Planner Scheduler
  • Johnson Controls
  • Birmingham, AL
  • What you will do Under general supervision, coordinates customer service requests, from initiation to service completion...
  • 3/26/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Pelham, AL
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Trussville, AL
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

Birmingham (/ˈbɜːrmɪŋhæm/ BUR-ming-ham) is a city located in the north central region of the U.S. state of Alabama. With an estimated 2017 population of 210,710, it is the most populous city in Alabama. Birmingham is the seat of Jefferson County, Alabama's most populous and fifth largest county. As of 2017, the Birmingham-Hoover Metropolitan Statistical Area had a population of 1,149,807, making it the most populous in Alabama and 49th-most populous in the United States. Birmingham serves as an important regional hub and is associated with the Deep South, Piedmont, and Appalachian regions ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$52,586 to $72,211
Birmingham, Alabama area prices
were up 1.3% from a year ago

Contact Center Scheduler, Sr. in Eugene, OR
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February 01, 2020
Contact Center Scheduler, Sr. in New Britain, CT
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November 28, 2019