Contact Center Scheduler, Sr. jobs in Brandon, FL

Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Contact center
  • GEICO
  • Lakeland, FL FULL_TIME
  • At Geico, our success is no secret - it's the result of investing in exceptional individuals. We are looking to hire a highly motivated Contact Center Ops Analysis Director to direct and oversee GEICO’s Business Intelligence strategies.

    In this role you will lead a high-performance team, collaborate with cross-functional operations teams to identify efficiencies, understand root cause of defects, and recommend actions to drive efficiencies and improved customer service.

    You will facilitate the analysis of data and coordinate with decision makers in the operations to ensure that information gathering, and analysis support the overall development of business strategies.

    This is an exciting opportunity to be a driving force in shaping our operations data strategy and create more robust operations insights through effective collaboration.

    If you're a dynamic problem-solver who excels at driving data-based insights while fostering relationships and collaboration across the operation, we want you on our team!

    Responsibilities :

    Identify Operations savings and improvement opportunities, package insights in a compelling way that motivates Operations leaders to act.

    Collaborate with Operations leaders and ensures business needs are translated into insights / research requirements.

    Lead a high performing team of Operations Analysts.

    Ensure the team obtains and maintains access to structured, valid sources of Operations data at the Enterprise level.

    Help launch programs that establish a culture of improving efficiency and share consumer feedback, help guide process improvement, product, and service offerings.

    Participate in the design and implementation of performance standards.

    Collaborate with Contact Center leadership on reporting and dashboards to drive meaningful performance data insights.

    Use KPI data to compile and track performance at both the team and individual levels·

    Collaborate with the Contact Center Leadership and Training partners to evaluate current and ongoing training needs based on contact monitoring data.

    Work in conjunction with Contact Center Supervisors to provide data for scorecard meetings.

    Share trend data and solutions regarding customer needs, quality standards, and coaching opportunities with the customer service leadership team to improve the overall quality of contacts.·

    Organize and direct focus groups to solicit feedback from customer service representatives.

    Qualifications :

    BA / BS or MS required in Computer Science, Statistics, Analytics, Finance, Operations Research, Economics, Mathematics or related field

    Minimum of 10 years of experience in data leadership and leading teams in a Contact Center Operations environment

    Strong knowledge of Microsoft Power BI, Snowflake, Power Apps and Power Automate

    The ability to develop data extract, transform and load (ETL) processes.

    Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization / priority setting skills.

    Must be able to learn and apply large amounts of technical and procedural information and follow processes that have been published.

    Must be able to communicate in a clear, concise, professional oral or written manner, to be understood by customers, clients, co-workers and other employees of the organization.

    Must be able to perform under pressure and stressful situations.

    Must be able to concentrate and demonstrate a capacity for learning technical concepts and adapting to new technologies quickly.

    Location : This position is a hybrid role, and starting January 1, 2024, it's required to be on-site 3 days per week at one of the following office locations : Chevy Chase, MD, Dallas, TX, San Diego, CA, Lakeland, FL.

    Benefits

    As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including :

    Premier Medical, Dental and Vision Insurance with no waiting period

    Paid vacation, Sick and Parental Leave

    401(k) Plan

    Tuition Reimbursement

    Paid Training and Licensures

    Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

    Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

    The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law.

    GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

    GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and / or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company.

    This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability.

    We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

    Annual Salary

    $143,000.00 - $224,000.00

    The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate / annual salary to be offered to the selected candidate.

    Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

    At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

    Benefits :

    As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including :

    • Premier Medical, Dental and Vision Insurance with no waiting period
    • Paid Vacation, Sick and Parental Leave
    • 401(k) Plan
    • Tuition Reimbursement
    • Paid Training and Licensures
    • Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

    Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

    The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law.

    GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

    GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and / or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company.

    This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability.

    We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

    Last updated : 2024-03-26

  • Just Posted

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Scheduler
  • Brandon Surgery Center
  • Brandon, FL FULL_TIME
  • Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an...
  • 8 Days Ago

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Scheduler
  • All Saints Surgery Center
  • Brooksville, FL FULL_TIME
  • Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an...
  • 12 Days Ago

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Scheduler
  • Comfort Keepers of Sun City Center, FL
  • Center, FL PART_TIME
  • Job Description: Scheduling CoordinatorJob Classification: Non-ExemptJob Summary: Under the general supervision of the General Manager/Owner, is responsible for accurately scheduling of qualified care...
  • 1 Month Ago

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Experienced Contact Center Supervisor
  • MCI Jobs
  • Tampa, FL FULL_TIME
  • POSITION OVERVIEW Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posses excellent communication skills, we need your help in ma...
  • 19 Days Ago

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Contact center agent
  • TAMPA BAY FEDERAL CREDIT UNION.
  • Tampa, FL FULL_TIME
  • As a Contact Center Agent, you will perform duties in a call center environment by providing professional customer support to our members and potential members via incoming / outgoing calls, fax, emai...
  • 23 Days Ago

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0 Contact Center Scheduler, Sr. jobs found in Brandon, FL area

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Medical Scheduler/Receptionist
  • Apollo Pain Management LLC
  • Sun City Center, FL
  • Job Description Job Description Position: Medical Scheduler/Receptionist APOLLO PAIN MANAGEMENT is a growing health care...
  • 3/28/2024 12:00:00 AM

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Port Scheduling Associate
  • The Judge Group
  • Palmetto, FL
  • Purpose of Position:This position will perform all necessary functions to ensure the efficient movement of cargo to the ...
  • 3/28/2024 12:00:00 AM

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Legal Secretary/Scheduling Coordinator
  • Ullman Bursa Law
  • Tampa, FL
  • Job Description Job Description 3 Positions Needed: Scheduling Coordinator: This position may be full time or part time ...
  • 3/28/2024 12:00:00 AM

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Master Production Scheduler
  • HR Soul Consulting
  • Tampa, FL
  • Here at HR Soul, our solutions amplify the performance of people and the soul of company culture. From strategic plannin...
  • 3/28/2024 12:00:00 AM

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Scheduler
  • Synergy Dental Spa Pa
  • New Port Richey, FL
  • Job Description Job Description Earn great pay and bonuses as a Sheduling Coordinator! Looking for a self-driven, reliab...
  • 3/27/2024 12:00:00 AM

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Medical Receptionist/Scheduler
  • MRI Associates
  • Brandon, FL
  • Job Description Job Description Position Description Position Title: Medical Receptionist/Scheduler Reports To: Center M...
  • 3/27/2024 12:00:00 AM

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Appointment Scheduler/Setter
  • RollShield LLC
  • Clearwater, FL
  • Job Description Job Description We are seeking an experienced, motivated individual to join our team as an Appointment S...
  • 3/27/2024 12:00:00 AM

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Medical Receptionist/Scheduler
  • MRI Associates
  • Palm Harbor, FL
  • Job Description Job Description Position Title: Medical Receptionist/Scheduler Reports To: Center Manager FLSA Status: N...
  • 3/25/2024 12:00:00 AM

Brandon is an unincorporated community and census-designated place (CDP) in Hillsborough County, Florida, United States. It is part of the Tampa–St. Petersburg–Clearwater Metropolitan Statistical Area. As of the 2010 census, the CDP had a population of 103,483, up from 77,895 at the 2000 census. Brandon's census boundaries include Palm River-Clair Mel to the west across U.S. Route 301, Valrico to the east, Riverview and Bloomingdale to the south, and East Lake-Orient Park, Mango, and Seffner to the north. Brandon is 11 miles (18 km) east of downtown Tampa and 14 miles (23 km) southwest of Plan...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$53,032 to $72,823
Brandon, Florida area prices
were up 1.1% from a year ago

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