Contact Center Scheduler, Sr. jobs in Cedar Falls, IA

Job Description:

General Hours are 7:00am-5:00pm with flexibility.

Monday – Friday

Our team is focused on providing a unique patient experience by meeting patients where they are in their healthcare journey. This is an excellent position for someone with a passion for patient services and serving others. 

Typical duties include:

Scheduling, rescheduling and canceling appointments, scheduling referral appointments, and verifying patient’s demographical information.

Ensure that sufficient time is allocated to each appointment.

Helpful and courteous when answering telephone calls and instant messaging platforms.

Building and maintaining a good rapport with team members of all clinics and departments as well as external referral needs.

Performs other related duties as assigned, such as assisting patients with MyChart, electronically sending patient forms and tracking them for the clinical teams.

Requirements:

Displays excellent communication and customer service skills.

Excellent organizational, computer, and telephone skills.

Is an excellent active listener, giving full attention to what other people are saying.

Ability to type and work within computer scheduling platforms.

Clinical experience preferred but not required.

EPIC knowledge and knowledge in medical insurance plans preferred.
Is consistently pleasant and professional with patients and colleagues.
Can handle high call volumes.
Has strong computer navigation skills working across multiple applications.

Provided Benefits:

IPERS

Short-Term Disability (Employer Paid Coverage)—CIGNA
Basic Life and AD&D Insurance (Employer Paid Coverage)—CIGNA

Employee Assistance Program—Connections

Access to professional services to help you deal with the following, but not limited to, financial, drug/alcohol or grief.

PTO

Optional Benefits:

Health Insurance (Health Partners)

Dental Insurance (Delta Dental)

Vision Insurance (Avesis)

Supplemental Life Insurance (CIGNA)

Supplemental Insurance Plans (Aflac)

Flexible Spending Accounts (TASC)

Health Savings Account (Through local banks)

457 Retirement Savings Plan (First Citizens Trust Company)

Fitness Center Memberships

Iowa Specialty Hospital is an equal opportunity employer. Minorities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, status as a qualified individual with a disability, or status as a protected veteran.