Contact Center Scheduler, Sr. jobs in Cedar Rapids, IA

Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

I
Telecommunication Sales - Call Center
  • Infinity Contact Inc
  • Rapids, IA FULL_TIME
  • Pay: $18 / Hour commission

    Shift: Monday through Friday 8:00 am - 4:30 pm CDT


    Infinity values Energy, Excellence, and Execution but our company culture is so much more! We have a casual dress code; a fun break room and we sponsor activities and events that connect employees with each other and give back to our local communities.


    Why Work for Infinity?

    • We offer a blend of competitive hourly base pay commission
    • We offer paid time off for vacation, personal and sick days; along with 7 paid holidays
    • Retirement 401(k) match after 6-months of employment. 100% vested immediately
    • Partnered with best-in-class Blue Cross Blue Shield Health Benefits, eligible for full time employees
    • Professional development and career pathing opportunities available – we promote from within
    • Our award-winning training program starts day 1 and will be there to support you as you grow
    • We have a strong 10X culture that we certify all team members on
    • Named one of the Coolest Places to Work by Corridor Business Journal

    The Role:


    Infinity is extremely excited to partner and grow with an industry leader in telecommunications and fiberoptic internet service. Our client has a laser focus to double its market share in the SMB space over the next two years. This is an incredibly opportune time to join a fast paced, rapidly growing sales program in an environment where your success is directly proportionate to your drive, willingness to learn and ability to have fun in the process. We are seeking highly motivated and driven sales professionals with experience in telecommunications and/or SMB sales.


    Responsibilities:

    • Representing a large, regional telecom provider in an outbound acquisition sales role
    • Selling voice and internet services to businesses that currently use another provider/competitor
    • Conduct a needs analysis and uncover areas where our product can assist their business
    • Create a strong, consultative relationship with decision-makers and influencers
    • Contact customers to establish needs and qualify for right-fit criteria

    Ideal Qualifications:

    • All work experiences welcomed thanks to our award-winning training program
    • 6 months of call center experience preferred
    • 1 year of acquisition sales required, 3 years or more preferred
    • Ability to maintain broad knowledge of client products and services
    • Internet navigation and applications skills
    • Think quick and rebuttal objections
    • Passion for delivering exceptional customer experiences by executing with energy and excellence
    • Ability to analyze, interpret and address client needs
    • Ability to adapt and work in a fast-paced team environment

    www.infinitydelivers.com






    Compensation details: 18-18 Hourly Wage



    PI6989b6352e66-25401-33762619


    About the Company:
    Infinity Contact Inc



  • 18 Days Ago

T
Senior Scheduler - Data Center Construction
  • Turner & Townsend
  • Rapids, IA FULL_TIME
  • Company DescriptionFrom the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational programs covering the full spec...
  • 1 Month Ago

C
Front Office Receptionist/Scheduler
  • Center Point Family Dentistry PLLC
  • Center Point, IA FULL_TIME
  • Overview:We are seeking a professional and friendly Front Desk Receptionist to join our team. As the first point of contact for our office, you will play a crucial role in providing excellent customer...
  • 26 Days Ago

Z
Account Services Representative III - Life and Annuity Contact Center
  • Zinnia
  • Rapids, IA FULL_TIME
  • WHO WE ARE: Zinnia Open Insurance is advanced data-driven technology that accelerates innovation, enables unrivaled speed-to-market, deepens relationships with policyholders, and empowers better risk-...
  • 1 Month Ago

N
Scheduler
  • New Leader Manufacturing
  • Rapids, IA FULL_TIME
  • The Scheduler is responsible for all tasks associated with the scheduling and coordination of production on the shop floor; including work center scheduling, production order entry, production reporti...
  • 11 Days Ago

R
Maintenance Scheduler
  • Red Star Yeast Company, LLC
  • Rapids, IA FULL_TIME
  • Essential Duties and Responsibilities include the following. Other duties may be assigned. Primary Duties Supporting company safety policy and initiatives through their scheduling role. This position ...
  • 1 Day Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Contact Center Scheduler, Sr. jobs found in Cedar Rapids, IA area

The city is divided into four quadrants, used in addressing. 1st Avenue (U.S. Route 151 Business) divides the north and south sides of the city, and the Cedar River divides east and west. Mays Island, in the middle of the river, is the only area of the city where addresses have no quadrant. Areas outside the city limits that have a Cedar Rapids mailing address do not use the quadrants either. Except in the downtown area, 1st Avenue and the Cedar River tend to run diagonally instead of along the cardinal directions. Due to the curving of 1st Avenue, there are some areas in western Cedar Rapids ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$53,484 to $73,440
Cedar Rapids, Iowa area prices
were up 0.8% from a year ago

Contact Center Scheduler, Sr. in Eugene, OR
Click the downward arrow next to the user name and click "Shift Scheduler".
February 01, 2020
Contact Center Scheduler, Sr. in New Britain, CT
Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
November 28, 2019