Contact Center Scheduler, Sr. jobs in Chattanooga, TN
Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler, Sr. jobs
Contact Center Representative
- Jackson Hewitt - 3562
-
Cleveland, TN
FULL_TIME
-
At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here.
Together we are highly passionate about what we do, and how we can help our clients. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.
What you'll do here:- Inbound/Outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued.
- Present a professional, courteous, and confident demeanor via verbal and/or written communications.
- Take ownership in assisting, researching, resolving, or escalating customer issues.
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Diligently and accurately document customer records and cases.
- Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed.
- Make sales or recommendations for products or services that may better suit client needs.
- Utilize software, databases, scripts, and tools appropriately.
- Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion.
Skills you'll bring for success:- 1 - 3 years previous call center experience
- High School Diploma/GED or equivalent related business experience preferred
- Strong written and verbal communication skills
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Patient and empathetic attitude
- Strong time management and organizational skills
- Comfortable working in a fast-paced environment
- Computer literacy, ability to learn new technologies
- Phone skills, including familiarity with complex or multi-line phone systems
- Ability to learn in-depth knowledge of JH’s products and/or services
- 2 Months Ago
Customer Service Representative - Contact Center
- HomeServe
-
Chattanooga, TN
FULL_TIME
- We are looking for agents able to start training in July. Company Overview: HomeServe is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified a...
- 5 Days Ago
Customer Service Representative - Contact Center
- HomeServe
-
Chattanooga, TN
FULL_TIME
- We are looking for agents able to start training in July. Company Overview: HomeServe is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified a...
- 5 Days Ago
Scheduler PRN
- Redmond Regional Medical Center
-
Rome, GA
FULL_TIME
- Description SCHEDULER PRN – ADVENTHEALTH REDMOND Location Address: 501 Redmond Rd, NW, Rome 30165 Top Reasons To Work At AdventHealth Redmond Faith based organization Employee Referral Program Located...
- 20 Days Ago
Production Scheduler
- Qualified Staffing
-
Dalton, GA
FULL_TIME
- Job Location: Dalton, GA 30721 Pay Rate: $22.00 / hourly INTERVIEW REQUUIRED FOR POSITION! PRINCIPLE ACCOUNTABILITIES: (MAJOR END RESULTS FOR WHICH POSITION IS ANSWERABLE) Interact with key automotive...
- 16 Days Ago
Surgery Scheduler
- Associates in Plastic Surgery
-
Chattanooga, TN
FULL_TIME
- Job description Seeking Surgery Scheduler for local Plastic Surgery office with Office-Based Surgery Suite. Duties include coordinating the surgeon's schedule; scheduling consults, preop and follow-up...
- 18 Days Ago
Filters
- Current Active Filter
- Chattanooga, TN
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Contact Center Scheduler, Sr. jobs found in Chattanooga, TN area
Caregiver Role: Paid Weekly with Flexible Scheduling
- Right at Home
-
Chattanooga, TN
- Are you exhausted with jobs not being flexible with your schedule? Are you worried about not being compensated fairly? A...
- 4/24/2024 12:00:00 AM
Drive with Lyft - Earn on Your Own Schedule
- Hiring Now!
-
Jasper, TN
- Earn $2,000 in Cookeville when you give 170 rides in 30 days. New drivers only. Terms apply. What is Lyft? Lyft is a fle...
- 4/24/2024 12:00:00 AM
Dental Hygienist - choose your own schedule
- GoTu
-
Chattanooga, TN
- Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
- 4/23/2024 12:00:00 AM
Production Scheduler/Planner
- Komatsu
-
Chattanooga, TN
- Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, m...
- 4/22/2024 12:00:00 AM
Drive with Lyft - Earn on Your Own Schedule
- Lyft
-
Chattanooga, TN
- Earn a $400 bonus in Chattanooga when you give 40 rides during your first 7 days. New drivers only. Terms apply. What is...
- 4/20/2024 12:00:00 AM
Production Control Scheduler
- LEAD Staffing
-
Dalton, GA
- Job Description Job Description LEAD Technical (Chattanooga, TN) Production Control Scheduler Position Type: Direct Hire...
- 4/20/2024 12:00:00 AM
Dental Hygienist - choose your own schedule
- GoTu
-
Hixson, TN
- Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
- 4/20/2024 12:00:00 AM
Dental Hygienist - choose your own schedule
- GoTu
-
Ooltewah, TN
- Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
- 4/20/2024 12:00:00 AM
About Chattanooga, Tennessee
According to the United States Census Bureau, the city has a total area of 144.6 square miles (374.4 km2), of which 137.1 square miles (355.2 km2) are land and 7.4 square miles (19.2 km2), or 5.12%, are water. The most prominent natural features in and around Chattanooga are the Tennessee River and the surrounding mountains. The city is nestled between the southwestern Ridge-and-valley Appalachians and the foot of Walden's Ridge; the river separates the ridge from the western side of downtown. Several miles east, the city is bisected by Missionary Ridge.
The Tennessee River is impounded by th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$50,802 to $69,757
Chattanooga, Tennessee area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Contact Center Scheduler, Sr. do?
Contact Center Scheduler, Sr. in Eugene, OR
Click the downward arrow next to the user name and click "Shift Scheduler".
February 01, 2020
Contact Center Scheduler, Sr. in New Britain, CT
Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
November 28, 2019