Contact Center Scheduler, Sr. jobs in Chillicothe, OH

Job Requirements:

·       Staff Recruitment

·       Staff Retention

·       All Nurse and Aide Schedules

·       Onboarding

·       Direct Care (Nurses and STNA) Payroll punch verification & Bonus verification

Duties:

·       Contact all direct care applicants within 24 hours of application being submitted.

o   Should be contacted first three days of application being completed for three contact attempts.

o   Each day we should reach out to applicants via phone call, text message on Apploi, & email on Apploi.

·       Ensure that nurse schedules are completed timely, and all open shifts are posted for team members to see. Schedules for the upcoming month should be posted by the 20^th of the prior month.

·       Ensure that aide schedules are completed timely, and all open shifts are posted for team members to see. Schedules for the upcoming month should be posted by the 20^th of the prior month.

·       Manage, set up, & conduct interviews with Direct Care staff to ensure staffing pars are met.

o   Make sure Up To sheets are handed out for each applicant to take home.

·       Check time punch records for direct care team members to ensure they are clocking in and out.

·       Check time punch records for agency providers to ensure they are clocking in and out.

·       Review and process requests for time off for direct care. Confer with DON that there are not numerous employees off at the same time.

·       Track team members attendance and report any bad behaviors to HR for accountability.

·       Approve agency timecards via their platforms.

·       Ensure staffing meetings are being held daily using the staffing meeting agenda.

·       Be knowledgeable of all open positions for direct care.

·       Ensure PPD is being calculated, met, & reported properly daily. Calculate and provide agency nurse and aide hours used daily.

·       Ensure applicant log is being filled out daily and with integrity.

·       Complete & update Staffing Improvement Plans

·       Ensure new hires are onboarded promptly.

·       Using On Shift properly and to its full capabilities. Ensure there is a back up employee in place trained to do On Shift

·       Ensure staff are heard and appreciated.

·       Conduct recruitment and retention meetings with nurses and aides to detect any issues at hand and/or any positive successes in staffing.