Contact Center Scheduler, Sr. jobs in Columbus, GA
Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler, Sr. jobs
Surgery Scheduler - Gastroenterology @ LaGrange
- Wellstar Health System, Inc.
-
La Grange, GA
FULL_TIME
-
Facility: WellStar Medical Group - LaGrange (1551 Doctors Dr)
Job Summary:
The Scheduler functions under the direction of the Practice/Office Manager and Director of Practice Operations. Responsible for performing a wide variety of clerical procedures that requires independent judgment and initiative. Knows the existing lines of communication and authority, handles communications properly and is dependable and cooperative. Works with staff and understands appropriate scheduling process, willing to learn procedures/patient preps. Assist physician's and office staff with scheduling issues in a timely manner. Handle heavy phone volume. Must be flexible with work hours to meet department needs.Core Responsibilities and Essential Functions:
Scheduling Duties - Scheduling surgeries - Post the surgery to the physician’s calendar - Notify any vendors needed for the surgery - Coordinate any co-surgeries with other physician’s offices - Obtaining prior authorization for surgeries - Completing all paper work associated with the surgeries - Faxing all paperwork associated with the surgery to the hospital as well as to the insurance company - Manage scheduling templates for the providers in Epic - Keeping the surgery calendar up to date and current - Review the schedule for double bookings and scheduling errors that need to be corrected - Review the records for all new patients requesting a new patient appointment and discuss these with physician/s to get a time frame that the patient needs - Reviewing the physician’s schedule to appropriately schedule patients based on their medical condition - Complete forms and paper work for patients (FMLA, disability, etc.) and follow up with any additional information needed - Other duties as assigned Team Player - Assists other areas of Scheduling when needed. - Flexible with hours to meet the department needs. - Meets Service Recovery and Customer Service Guidelines as needed. - Provides appropriate telephone etiquette and scripting Mentoring, Training and Education - Assists in training new employees and assures proper documentation of training as needed. - Assists other areas of Scheduling when needed. - Understands existing lines of communication and authority, handles communications properly and is dependable and cooperative. - Communicate scheduling issues to patient, facility, and/or office staff. - Works well with Staff and understands appropriate department process.Required Minimum Education:
High school diploma Required or equivalent. RequiredRequired Minimum License(s) and Certification(s):
Additional Licenses and Certifications:
Required Minimum Experience:
Minimum 2 years experience working in a surgical office setting or medical scheduling RequiredRequired Minimum Skills:
Strong customer service skills, good communication and organizational skills. Basic insurance carrier and pre-certification knowledge and computer skills. Medical Terminology preferred. The individual must be able to communicate and understand verbal and written English language and display a positive attitude. - 1 Day Ago
Intake Coordinator/Scheduler - Hospice LPN
- Gentiva
-
Phenix, AL
OTHER
- Our Company Gentiva Hospice is member of the Gentiva family - an industry leader in hospice, palliative and personal home care. Our place is by the side of those who need us, offering physical, spirit...
- 24 Days Ago
Project Planner / Scheduler – Coffs Harbour
- Ferrovial
-
Valley, AL
FULL_TIME
- About us:Ferrovial is one of the world’s leading infrastructure operators, committed to developing sustainable solutions. The company has presence in 6 main markets. It is a member of Spain’s blue-chi...
- 1 Month Ago
Sr. Accountant
- SC Staffing, Inc.
-
Columbus, GA
FULL_TIME
- Analyze financial information and prepare financial reports to determine or maintain records of assets, liabilities, profit and loss, tax liability, or other financial activities within the organizati...
- 1 Month Ago
Correctional Officer - Columbus Transitional Center
- Columbus Transitional Center - Team Georgia Careers
-
Columbus, GA
FULL_TIME
- Under supervision, maintains custody and security of prisoners and other incarcerated offenders and maintains order in correctional institutions and other places of detention. Enforces all institution...
- Just Posted
CUSTOMER CARE / SERVICE SCHEDULER - AUBURN, AL
- KNOX PEST CONTROL AND LAWN SOLUTIONS
-
Auburn, AL
FULL_TIME
- CUSTOMER CARE SPECIALIST / SERVICE SCHEDULER Customer Care Specialists/Service cheduler are enthusiastic dependable individuals responsible for acting as liaison between the customer and Knox Pest Con...
- 5 Days Ago
Filters
- Current Active Filter
- Columbus, GA
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Contact Center Scheduler, Sr. jobs found in Columbus, GA area
Executive Assistant
- GFMCO, LLC dba Goldens' Foundry & Machine Company
-
Columbus, GA
- The ideal candidate will provide high-level assistance for the company's executives. They should be well-organized and b...
- 4/19/2024 12:00:00 AM
Front Office Supervisor
- Microtel Inn & Suites by Wyndham
-
Brookhaven, GA
- Job Description Job Description We are looking to hire a Front Office Supervisor to join our team! You will be responsib...
- 4/18/2024 12:00:00 AM
Receptionist
- H&R Block, Inc.
-
Columbus, GA
- What you'll bring to the team... * Answer phones and greet clients in a personalized, friendly, and inviting manner * Ma...
- 4/18/2024 12:00:00 AM
Admin Assist To The President
- Alabama Community College System
-
Phenix City, AL
- Salary: See Position Description Location : Phenix City, AL Job Type: Full-Time Job Number: 2024-09 College/Division: CV...
- 4/18/2024 12:00:00 AM
Part Time Assistant Manager
- rue21 Inc.
-
Columbus, GA
- **Part Time Assistant Manager** * 3131 Manchester Expy, Columbus, GA 31909, USA * Part-time * Department: Stores * Regul...
- 4/17/2024 12:00:00 AM
Executive Assistant
- Gfmco Llc Dba Goldens'? Foundry & Machine Company
-
Columbus, GA
- The ideal candidate will provide high-level assistance for the company's executives. They should be well-organized and b...
- 4/16/2024 12:00:00 AM
Drive with Lyft - Earn on Your Own Schedule
- Lyft
-
Auburn, AL
- Earn $2,000 in Auburn when you give 170 rides in 30 days. New drivers only. Terms apply. What is Lyft? Lyft is a flexibl...
- 4/15/2024 12:00:00 AM
Administrator
- ResourceMFG
-
Columbus, GA
- summary NOW HIRING ADMINSTRATOR IN CASA GRANDE! $20.00/hour with confirmed experience (Resume & Client Interview Require...
- 4/15/2024 12:00:00 AM
About Columbus, Georgia
Columbus is one of Georgia's three Fall Line Cities, along with Augusta and Macon. The Fall Line is where the hilly lands of the Piedmont plateau meet the flat terrain of the coastal plain. As such, Columbus has a varied landscape of rolling hills on the north side and flat plains on the south. The fall line causes rivers in the area to decline rapidly towards sea level. Textile mills were established here in the 19th and early 20th centuries to take advantage of the water power from the falls. Columbus was developed along the Chattahoochee River.
Interstate 185 runs east of the city, with acc...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$49,684 to $68,222
Columbus, Georgia area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Contact Center Scheduler, Sr. do?
Contact Center Scheduler, Sr. in Eugene, OR
Click the downward arrow next to the user name and click "Shift Scheduler".
February 01, 2020
Contact Center Scheduler, Sr. in New Britain, CT
Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
November 28, 2019