Contact Center Scheduler, Sr. jobs in Columbus, MS

Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

N
Scheduler- 9:30am-6pm
  • North Mississippi Medical Center System
  • Tupelo, MS FULL_TIME
  • Tupelo
    CENTRAL SCHEDULING
    Full Time - Day

    Posting Description


    At North Mississippi Health Services, our mission is to “continuously improve the health of the people of our region.” Our vision is to “provide the best patient and family-centered care and health services in America.” We believe that fulfilling our mission and vision calls us to embrace the best people that form incredible connections to our patients and families.   We take pride in celebrating everything that makes you uniquely you – your talents, your perspectives, and your passions. At North Mississippi Health Services, we believe in connecting your passion with a purpose. When you are part of our team, you know what connected feels like.   #WhatConnectsYou

    Job Description


    **Customer Service:** * Ensures delivery of outstanding customer service in the performance of assigned duties **Schedule/Pre-Certify/Pre-Registration:** * Responsible for scheduling/rescheduling, pre-certifying, and pre-registering  patients for appointments, diagnostic tests, and outpatient procedures as ordered by referring physician * Notifies appropriate personnel when there is a scheduling conflict (i.e. additional appointment, double-booking of appointments) * Obtains necessary information required for scheduling, pre-certification, and pre-registration * Obtains and/or verifies patient’s demographics, insurance information/eligibility, and benefits * Responsible for informing patients and/or physician staff of the proper preparation and instructions for the tests ordered * Notifies patient of the location of the appointment, test, and/or procedure **Communication:** * Responsible for answering the telephone in a courteous and professional manner * Maintain effective communication with physician offices and ancillary departments * Effectively communicate with patient(s) and/or family members **Reporting:** * Records patient information in scheduling system (i.e. SCI) **Regulatory Compliance**: * Adheres to NMHS/NMMC Policies/Procedures/Guidelines * Complies with applicable  Local/State/Federal policies/procedures/guidelines **Requirements:** * High School Diploma or equivalent; required * Minimum of 1 year medical insurance/medical terminology experience; preferred * Hospital or medical setting; desired * Excellent customer services and communication (written and verbal) skills;  required * Working knowledge computers and software programs (i.e. Microsoft Office Suite); required * Knowledge of office equipment such as telephone and fax machine; required * Strong interpersonal skills; required

    Requirements:


    Licenses

    You must have the following licenses to apply:

    Education

    You must have the following education to apply:
    High School Diploma or GED
  • 22 Days Ago

U
Appointment Scheduler
  • Urologic
  • Tupelo, MS FULL_TIME
  • Job Overview:We are seeking a detail-oriented and organized Appointment Scheduler to join our team. As an Appointment Scheduler, you will be responsible for scheduling and coordinating appointments fo...
  • 3 Days Ago

I
Operations Scheduler
  • ITT, Inc.
  • Amory, MS OTHER
  • Position Summary About the Company: ITT, headquartered in Stamford, CT, operates competitively in more than 35 countries with sales in approximately 125 countries and partners with customers to delive...
  • 16 Days Ago

P
Production Scheduler (SG 24
  • PACCAR
  • Columbus, MS FULL_TIME
  • Company Information PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationa...
  • 23 Days Ago

N
Registered Nurse, Transfer Center
  • North Mississippi Medical Center System
  • Tupelo, MS FULL_TIME
  • TupeloTRANSFER CENTERFull Time - NightPosting DescriptionAt North Mississippi Health Services, our mission is to “continuously improve the health of the people of our region.” Our vision is to “provid...
  • 1 Day Ago

A
Substance Abuse Call Center Specialist
  • Alliance Health Center
  • Meridian, MS FULL_TIME
  • Responsibilities: Substance Abuse Call Center Specialist Full-time Opportunity Located in Meridian, Mississippi, Alliance Health Center is a 154-bed acute care psychiatric and chemical dependency hosp...
  • 23 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Contact Center Scheduler, Sr. jobs found in Columbus, MS area

A
Endodontist Columbus, MS- Part-time
  • Aspen Dental
  • Columbus, MS
  • At Aspen Dental, we put you first, so you can take your career to new heights. Our best-in-class learning and developmen...
  • 3/29/2024 12:00:00 AM

K
PRODUCTION SUPERVISOR (BLENDING)
  • Kent Corporation
  • Columbus, MS
  • Ready to join a U.S. Best Managed Company? Kent Precision Foods Group, a member of the Kent Corporation family of compan...
  • 3/28/2024 12:00:00 AM

Z
PT Administrative Assistant - Work From Home>
  • Zero Overdose
  • Starkville, MS
  • [Office Assistant / Fully Remote] - Anywhere in U.S. / $20 per hour - As an Administrative Assistant you'll: Provide gen...
  • 3/28/2024 12:00:00 AM

H
Receptionist
  • H&R Block, Inc.
  • Fayette, AL
  • What you'll bring to the team... * Answer phones and greet clients in a personalized, friendly, and inviting manner * Ma...
  • 3/27/2024 12:00:00 AM

S
Retail Merchandiser Independent Pharmacy
  • Spar Group Inc
  • Columbus, MS
  • Overview Retail Merchandiser Independent Pharmacy Do you love retail and earning money but also need flexibility in your...
  • 3/27/2024 12:00:00 AM

B
Intern-Nurse II - GT Nursery BMH GTR
  • Baptist Memorial
  • Columbus, MS
  • Summary Coordinates with physicians, physician office staff, ancillary departments and surgery staff to provide a patien...
  • 3/27/2024 12:00:00 AM

N
Program Manager
  • nTech Workforce
  • Columbus, MS
  • Terms of Employment Direct Hire This position is on-site in Columbus, MS - Relocation is offered This is a full-time pos...
  • 3/27/2024 12:00:00 AM

M
Automotive Assistant Store Manager
  • Midas, Inc.
  • Columbus, MS
  • As a Midas Assistant Store Manager, you will manage and direct all automotive and general service technicians in the ope...
  • 3/25/2024 12:00:00 AM

The city is located approximately 10 mi (16 km) west of the Mississippi-Alabama state line along U.S. Route 82, U.S. Route 45, and numerous state highways. US 82 leads southeast 29 mi (47 km) to Reform, Alabama and west 25 mi (40 km) to Starkville. US 45 leads south 32 mi (51 km) to Macon and north 28 mi (45 km) to Aberdeen. According to the United States Census Bureau, the city has a total area of 22.3 square miles (57.8 square kilometers), of which 21.4 square miles (55.5 square kilometers) is land and 0.9 square miles (2.3 square kilometers) is water. Large lakes and rivers are nearby, such...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$47,504 to $65,233
Columbus, Mississippi area prices
were up 1.2% from a year ago

Contact Center Scheduler, Sr. in Eugene, OR
Click the downward arrow next to the user name and click "Shift Scheduler".
February 01, 2020
Contact Center Scheduler, Sr. in New Britain, CT
Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
November 28, 2019