Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Job Summary
Facilitates the patient flow at a clinic providing services necessary to schedule, register, and greet patients. Schedules patients for consultation, procedures and/or tests as needed. Receives and enters patient demographic and insurance information, appropriate charges for services rendered, and other pertinent information, allowing the clinic to track patient visits, ensure a smooth patient flow for appointments, and to bill for services provided. Verifies insurances via electronic verification system or contacts the insurance payer for verification of eligibility and benefits. Ensures that any pre-certification/ authorization is obtained to meet the individual payer payment protocols.
Skills
1. Ability to manage multiple task with an excellent orientation to professional customer service.
2. Ability to deal tactfully with Associates, patients, visitors and the general public.
3. Basic computer literacy and keyboarding skills required.
4. Effective written and verbal communication skills required.
5. Analytical and problem-solving skills required.
6. Knowledge of commercial and managed care payors and terminology.
7. Maintaining up-to-date knowledge of insurance plan requirements, which can change frequently.
8. Knowledge of medical terminology and familiarity with ICD coding preferred.
9. Bilingual English/Spanish highly preferred.
10. Demonstrates ability to organize and prioritize multiple task and works well under pressure.
11. Ability to work in a fast pace environment with frequent interruptions.
Work Experience
One year of experience in scheduling or patient access in a hospital or clinic setting required.
License/Registrations/Certifications
Certified Healthcare Access Associate (CHAA) preferred.
Education and Training
High school diploma or equivalent required. Associate degree preferred.
Training or educational background with medical terminology and familiarity with ICD coding preferred.
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