Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Kenansville Rehabilitation and Healthcare Center, located in Kenansville, NC is a Long Term Care facility that provides quality care to our residents. Join a growing team of successful, happy caregivers who are valued and appreciated!
Benefits:
NOW HIRING: Scheduler/ Staffing Coordinator
Monday - Friday
8:30-4:30 Flexibile
The Staffing Coordinator plays a critical role in ensuring proper staffing.
The responsibilities will include :
Qualifications:
Highschool Diploma/Equivalent
SNF/LTC Experience
Please feel free to learn more about us at:
https://yadhealth.com/
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0 Contact Center Scheduler, Sr. jobs found in Fayetteville, NC area