Contact Center Scheduler, Sr. jobs in Fort Myers, FL
Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler, Sr. jobs
Scheduler
- Orthopedic Center of Florida
-
Fort Myers, FL
FULL_TIME
-
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
- Maintain coverage of the phones between the hours of 8:00 am and 5:00 pm
- Answer incoming calls within 1 to 2 rings 95% of the time
- Establish and maintain demographics and insurance information
- Verify insurance eligibility
- Initiate authorization/referral with primary care physician
- Complete system documentation as it pertains to meaningful use
- Schedule mutually acceptable appointment times for patients and physicians
- Complete all “tasks” and orders in a timely manner
- Facilitate timely receipt and dispatch of medical records
- Demonstrate courteous and helpfulness toward patients and their families
- Display flexibility in work schedule dependent on clinic needs
- Other duties as assigned
QUALIFICATIONSEducation: High school diploma or equivalentCertification/Licensure: Not requiredSkills:- Medical Terminology
- Basic typing and keyboarding skills
- Strong organizational and interpersonal sills
- Experience with customer service
- Familiarity with computers and other office equipment
- Ability to maintain confidentiality of sensitive information
- Ability to prioritize responsibilities
- Must be able to act calmly and effectively in busy or stressful situations
- Knowledge of insurance plans and procedures
- Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance.
- Must be able to establish and maintain effective working relationships with managers and peers.
Physical Requirements:- Requires occasional lifting up to 25 pounds unassisted. Requires frequent bending, reaching and repetitive hand movements, standing, walking, squatting and sitting.
The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. - 16 Days Ago
Scheduler
- Performance Health Surgery Center
-
Fort Myers, FL
FULL_TIME
- Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an...
- 1 Month Ago
Contact Center Support Expert
- Insite Managed Solutions
-
Fort Myers, FL
FULL_TIME
- *Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Job Type: Full-time, In-Office 5220 Summerlin ...
- Just Posted
Sales Contact Center Supervisor
- Discovery Senior Living
-
Springs, FL
FULL_TIME
- About Discovery Senior LivingDiscovery Senior Living ranks prominently among the 8 largest senior housing providers in the US, and is nationally renowned for designing, developing, marketing, and oper...
- 1 Month Ago
Medical Contact Center Specialist
- Quigley Health Services - Quigley Eye Specialists
-
Fort Myers, FL
FULL_TIME
- Medical Contact Center Specialist . FT/Benefits JOB DESCRIPTION With multiple locations across Florida, Quigley Eye Specialists is a premier surgical and eye care clinic. Our mission is to continue to...
- 1 Month Ago
Front Office Receptionist/Scheduler
- United Martial Arts Center
-
Fort Myers, FL
FULL_TIME,PART_TIME
- Job Overview:We are seeking a reliable and professional Front Desk Receptionist to join our team. As the first point of contact for our company, you will play a crucial role in creating a positive and...
- Just Posted
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0 Contact Center Scheduler, Sr. jobs found in Fort Myers, FL area
Administrative Assistant/Scheduler
- Southern Gunite Inc
-
Fort Myers, FL
- Job Description Job Description Busy Construction Company is hiring a Full Time Administrative Assistant/Scheduler for o...
- 4/24/2024 12:00:00 AM
Client Services/Scheduling Coordinator
- VIP America LLC
-
Fort Myers, FL
- Job Description Job Description VIP America is seeking to fill a client services position. VIP is a nurse registry, refe...
- 4/24/2024 12:00:00 AM
Client Services Liaison- SIGN ON BONUS & HYBRID SCHEDULE
- TRAKAmerica
-
Bonita Springs, FL
- Job Description Job Description TRAKAmerica is a national accounts receivable management and outsourcing provider for ma...
- 4/24/2024 12:00:00 AM
Client Services Manager- SIGN ON BONUS & HYBRID SCHEDULE
- TRAKAmerica
-
Bonita Springs, FL
- Job Description Job Description Join us and be part of a team where innovation meets impact. Elevate your career while m...
- 4/23/2024 12:00:00 AM
Legal Secretary Scheduler
- Banker Lopez Gassler P.A.
-
Fort Myers, FL
- Job Description Job Description Banker Lopez Gassler is currently recruiting for a Legal Secretary/Scheduler for our For...
- 4/22/2024 12:00:00 AM
PSR Scheduler Gastro Creekside
- NCH Healthcare - Naples Community Hospital
-
Naples, FL
- Summary We welcome and appreciate your interest in employment with the City of Corpus Christi. We are an equal opportuni...
- 4/21/2024 12:00:00 AM
Finance Dept Data /Accounting Analyst- Hybrid Schedule -Sign on Bonus!
- TRAKAmerica
-
Bonita Springs, FL
- Job Description Job Description TRAKAmerica is a national outsourcing provider managing over $18 billion in assets for m...
- 4/21/2024 12:00:00 AM
Security Officer - Flex Schedules Armed
- Allied Universal®
-
Naples, FL
- Overview Allied Universal®, North America's leading security and facility services company, provides rewarding careers t...
- 4/16/2024 12:00:00 AM
About Fort Myers, Florida
Fort Myers or Ft. Myers, is the county seat and commercial center of Lee County, Florida, United States. It has grown rapidly in recent years. As of the 2010 census, the city population was 62,298 and in 2017 was estimated at 79,943.
Fort Myers is a gateway to the Southwest Florida region and a major tourist destination within Florida. The winter estates of Thomas Edison ("Seminole Lodge") and Henry Ford ("The Mangoes") are major attractions. The city is named after Colonel Abraham Myers....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$52,311 to $71,829
Fort Myers, Florida area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Contact Center Scheduler, Sr. do?
Contact Center Scheduler, Sr. in Eugene, OR
Click the downward arrow next to the user name and click "Shift Scheduler".
February 01, 2020
Contact Center Scheduler, Sr. in New Britain, CT
Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
November 28, 2019