Contact Center Scheduler, Sr. jobs in Fresno, CA

Based on communication with patient or referring physician, the goal is to accurately schedule the patient with the physician best able to provide quality service to the treat the patient’s needs.

Primary Duties:

1. Receive phone calls from patients wishing to schedule appointment within the Eye Medical
Center.
2. Accurately assess or triage the patient to aid in prioritization of appointment or transfer of call to the correct staff to authorize emergent add-ons.
3. Accurately collect necessary information to schedule appointment and obtain eligibility or treatment authorization.
4. Make phone calls to address referrals.
5. Accurately transfer incoming calls as needed.

6. Able to communicate verbally and in writing with outside public, other staff and physicians.

7. Other job duties as assigned.

Specific Scheduler criteria:

1. Able to utilize our phone system and communicate in quality English (and Spanish) language.
2. Able to utilize our computer system to enable scheduling of the patient.
3. Able to understand medical terminology related to job duties.
4. Quality understanding of services offered by Eye Medical Center to enable scheduling a patient.
5. Basic understanding of health insurance that enable scheduling the patient for medical service.

Other Job Criteria:

1. Able to communicate verbally and in writing with outside public, other staff and physicians.
3. Able to perform job duties with minimal supervision.
4. Other employee traits a. Knowledge base, does blend education, skills and experience on an ongoing basis. b. Job efficiency, does complete job duties in minimal timeframe. c. Accuracy, does complete job duties with minimal errors. d. Judgement, does make job decisions with minimal errors. e. Innovation, does offer and suggest improvements. f. Appearance and habits, does come to work with presentable personal hygiene and attire. g. Orderliness, does organize work and work area. h. Courtesy, is courteous to all publics. i. Cooperation, is cooperative to all publics. j. Initiative, does show initiative and willingness to do new tasks and existing job duties in evolving ways. k. Reliable, is dependable and trustworthy. l. Perseverance, does perform job duties in spite of unforeseen obstacles.

m. Stability, is able to perform job duties with team spirit and personal temperament under stress and pressure. n. Attendance, is able to maintain job attendance with minimal absence. o. Alertness, is able to assess job environment for unforeseen circumstances and adjust accordingly.

Physical characteristics:
1. Able to lift 35 pounds.
2. Ability to listen and understand on the phone, what others say and schedule patients to the correct physician.
3. Presentable personal hygiene
4. Dexterity, able to manipulate multiple work devices.
5. Sit for long terms of time.
6. Bending and stooping.

Other Job criteria:

1. Required to maintain patient and job confidentiality.
2. Required to have legal work status in the United States.
3. Required compliance with employee handbook.

Job Type: Full-time

Pay: $32,240.00 - $47,840.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Uniform allowance

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Language:

• any foreign language fluently (Preferred)

Work Location: In person