Contact Center Scheduler, Sr. jobs in Grand Forks, ND
Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler, Sr. jobs
Contact Center Specialist
- Altru Health System
-
Grand Forks, ND
FULL_TIME
- Location: Altru Patient Services 3065 Demers Ave Grand Forks, ND 58201 Summary: The Contact Center Specialist is responsible for answering incoming calls for the contact center, responding to a variety of patient requests, and handling inquiries from providers and the hospital. The Contact Center Specialist ensures all calls are executed appropriately utilizing online tools including patient appointment scheduling EMR software systems (Epic) while providing a high level of customer service, empathy, and professionalism. In addition, the specialist also demonstrates flexibility and willingness to work professionally with physician practice clinical and administrative staff, nursing, and ancillary departments, to maintain a team approach. The Contact Center Specialist maintains confidentiality of all patient information in accordance with Organization Policies, HIPPA and PCI regulations and ensures compliance with all regulatory requirements as identified by OIG, JCAHO, CMS, etc. Essential Job Functions: Manages faxes, uploads orders into the EMR, and transcribes orders using the appropriate EMR fields. Contacts referring providers for missing information necessary to transcribe the order Schedules new and established patients, verifies & updates all insurance & demographic information and is accountable for collecting accurate data. Demonstrates understanding of hospital related services and medical tests. Proactively calls patients to schedule using the appropriate schedulable orders work queue. Conducts follow-up scheduling activities using the following worklists: Reschedule Report, Follow-up Worklist, Recall List, and Wait List. . Performs other duties as assigned or needed to meet the needs of the department/organization. Education: • Preferred: Associates - Healthcare Work Experience: • Preferred: A minimum of 1 year Related Experience Physical Demands : • Sit: Continuously (67-100%) • Stand: Occasionally (5-33%) • Walk: Occasionally (5-33%) • Stoop/Bend: Occasionally (5-33%) • Reach: Frequently (34-66%) • Crawl: Not Applicable • Squat/Crouch/Kneel: Occasionally (5-33%) • Twist: Occasionally (5-33%) • Handle/Finger/Feel: Continuously (67-100%) • See: Continuously (67-100%) • Hear: Continuously (67-100%) Weight Demands: • Lift -Floor to Waist Level: Sedentary (<10 pounds) • Carry: Sedentary (<10 pounds) • Push/Pull: Sedentary (<10 pounds) • Slide/Transfer: Not Applicable Working Conditions: • Indoor: Continuously (67-100%) • Outdoor: Not Applicable • Extreme Temperature: Not Applicable Driving Requirement Definitions: Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials. Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily. Occasional Drivers: Persons who drive from once per month to as frequently as once per week. Infrequent Drivers: Persons who are generally not expected to drive. Driving Requirement for this position: Infrequent Driver Reference ID: R3831 Join our team. We care for one another. Find out why we’ve been voted one of Prairie Business Magazine’s 50 Best Places to Work for three years in a row. Do what you love. Make a difference. Join our team of health professionals and support staff committed to caring for the region for more than 130 years. At Altru, we are serious about providing an exceptional patient experience and positively impacting the communities we serve. Our physician led, community-owned, not-for-profit health system serves over 225,000 residents in northeast North Dakota and northwest Minnesota. We are a proud member of the Mayo Clinic Care Network. Our employees are knowledgeable, dedicated, hardworking, trustworthy and self disciplined. Reasonable Accommodations Altru provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment. If you need a reasonable accommodation in the application process to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact Altru’s Human Resources Department at hrhelpdesk@altru.org or 701.780.5107. Equal Opportunity Altru is an Equal Opportunity Employer. Learn more or to request a copy of our Equal Employment Opportunity and Eligibility policy and Affirmative Action Plan at no charge, please contact Altru’s Human Resources Department at hrhelpdesk@altru.org or 701.780.5107. Additionally, the following poster is available through the Department of Labor: Know Your Rights. Altru participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
- Just Posted
Food Services Sr. Living
- LifeCare Medical Center
-
Roseau, MN
FULL_TIME
- Highlights of your role: The Food Service employee prepares and serves palatable, nourishing, well-balanced diets to meet the daily nutritional and special dietary needs of patients and residents. Tas...
- 19 Days Ago
Appointment Scheduler
- Rural Psychiatry Associates
-
Grand Forks, ND
FULL_TIME
- Rural Psychiatry Associates is currently recruiting for a Centralized Scheduler to join our team.At Rural Psychiatry Associates it is our mission to bring skilled providers and quality care to people ...
- 16 Days Ago
Production Scheduler
- Philadelphia Macaroni Company
-
Grand Forks, ND
FULL_TIME
- SummaryTo provide and maintain the daily production schedule, gather and report the data necessaryto determine the efficiency of plant operations. Coordinates shipping of finished goods andall inbound...
- 15 Days Ago
Centralized Scheduler
- Rural Psychiatry Associates
-
Grand Forks, ND
FULL_TIME
- Rural Psychiatry Associates is currently recruiting for a Centralized Scheduler to join our team. At Rural Psychiatry Associates it is our mission to bring skilled providers and quality care to people...
- 24 Days Ago
Local Contact Person for Pharmacovigilance with Swedish and English language
- NOR IQVIA RDS Norway
-
Oslo, MN
FULL_TIME
- As the Local Contact for Pharmacovigilance with Swedish and English language, you will act as local contact for Pharmacovigilance for customers requiring the services for their product(s). This role c...
- 1 Month Ago
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0 Contact Center Scheduler, Sr. jobs found in Grand Forks, ND area
Asset Protection Associate
- Scheels
-
Grand Forks, ND
- Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our ...
- 4/26/2024 12:00:00 AM
Administrative Assistant
- GK Development Inc.
-
Grand Forks, ND
- Job Type Full-time Description GK Real Estate is seeking an Administrative Assistant to support the efforts of the Ridgm...
- 4/26/2024 12:00:00 AM
Entry-level Dental Assistant
- Aspen Dental
-
Grand Forks, ND
- At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class de...
- 4/26/2024 12:00:00 AM
Salon Receptionist - Columbia Mall
- JCPenney
-
Grand Forks, ND
- General Description At JCPenney Salon, we strive to unlock the potential of America's top salon professionals, creating ...
- 4/26/2024 12:00:00 AM
Environmental Services Technician - Hillsboro Medical Center - Flexible Schedule
- Sanford Health
-
Hillsboro, ND
- Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the Unite...
- 4/24/2024 12:00:00 AM
Parts Associate
- Butler Machinery Company
-
Grand Forks, ND
- Parts Associate Overview Butler Machinery Company is looking for detail oriented, customer-driven parts associates to jo...
- 4/24/2024 12:00:00 AM
Salon Receptionist - Columbia Mall
- JC Penney
-
Grand Forks, ND
- Salon Receptionist - Columbia Mall Location: Grand Forks, ND, United States - Columbia Mall 2800 S Columbia Rd Job ID: 1...
- 4/23/2024 12:00:00 AM
Drive with Lyft - Earn on Your Own Schedule
- Lyft
-
Grand Forks, ND
- Earn a $400 bonus in Grand Forks when you give 40 rides during your first 7 days. New drivers only. Terms apply. What is...
- 4/22/2024 12:00:00 AM
About Grand Forks, North Dakota
Grand Forks is 74 miles (119 km) north of the Fargo-Moorhead area and 145 miles (233 km) south of Winnipeg, Manitoba. Grand Forks is on the western bank of the Red River of the North in an area known as the Red River Valley. The term "forks" refers to the forking of the Red River with the Red Lake River near downtown Grand Forks. According to the United States Census Bureau, the city has a total area of 20.09 square miles (52.03 km2), of which, 19.91 square miles (51.57 km2) is land and 0.18 square miles (0.47 km2) is water. Since it is in one of the flattest parts of the world, the city has f...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$52,534 to $72,135
Grand Forks, North Dakota area prices
were up 0.8% from a year ago
were up 0.8% from a year ago
What does a Contact Center Scheduler, Sr. do?
Contact Center Scheduler, Sr. in Eugene, OR
Click the downward arrow next to the user name and click "Shift Scheduler".
February 01, 2020
Contact Center Scheduler, Sr. in New Britain, CT
Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
November 28, 2019