Contact Center Scheduler, Sr. jobs in Indianapolis, IN
Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler, Sr. jobs
Scheduler
- Raphael Health Center
-
Indianapolis, IN
FULL_TIME
-
SchedulerRequired Education, Certification, Experience and Skill:
- High School diploma or equivalent.
- Demonstrated experience with Windows-based programs
- Exceptional verbal communication and customer service skills
- Knowledge of medical terminology
- Ability to prioritize, problem solve and multi-task.
- Two years work experience with medical practice or clinic administration.
- Dental billing and use of an electronic medical records system experience preferred.
- Bilingual in Spanish a plus.
Scope of Tasks & Responsibilities:- Schedule patient appointments.
- Ensure accuracy of daily schedules in coordination with Clinical Director and providers as appropriate.
- Accurately collect patient information necessary for appointment scheduling including the verification of patient insurance eligibility and entry of patient insurance.
- Answer telephones, take messages, and direct telephone calls as appropriate.
- Collect data updates and enter into system
- Schedule appointments with Financial Counselor
- Provide back up to the Dental and Medical Patient Assistants when required
- Exemplify the RHC mission through a personal example of excellent service to patients, visitors and coworkers.
- Attend regularly scheduled staff meetings.
- Maintain neat and orderly work area.
- Maintain confidentiality in accordance with RHC policy and any other applicable regulatory requirements.
- Treat patients, visitors and coworkers with respect and dignity.
- Provide coverage for absent team members.
- Other duties as assigned including, but not limited to, medical records.
Supervision:- No supervisory responsibility
Requirements:
The physical, mental and environmental conditions for Scope of Work Responsibilities are specified by the use of F for frequently, O for occasionally, and N for not at all.PHYSICALOn the job the employee must:
(O) Bend (F) Sit
(O) Squat (F) Stand
(O) Crawl (F) Walk
(O) Climb (O) Push/Pull
(O) Kneel (F) Handle objects/manual dexterity
(O) Reach above shoulders (F) Fine finger movement
Must carry/lift loads of:
(F) Light, up to 25 lbs (O) Moderate, 25 – 50 lbs (O) Heavy, over 50 lbsMENTALOn the job the employee must be able to:
(F) Read and comprehend
(F) Write
(F) Perform calculations
(F) Communicate orally
(F) Reason and analyzeENVIRONMENTALOn the job the employee:
(O) Is exposed to blood body fluids and infectious waste
(O) Is exposed to excessive noise
(N) Is around heavy machinery
(O) Is exposed to marked changes in temperature and/or humidity
(O) Is exposed to dust, fumes, gases, radiation, microwave
(N) Drives motorized equipment
(O) Works in confined quarters
- 1 Day Ago
Contact Center Representative - Bilingual
- Financial Center First Credit Union
-
Indianapolis, IN
FULL_TIME
- POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center ManagerPAY GRADE: 6,7DEPARTMENT: Contact Center FLSA STATUS: Non-Exempt PURPOSE: The primary purpose of this position is to ful...
- 8 Days Ago
Contact Center Representative - Full-Time
- Financial Center First Credit Union
-
Indianapolis, IN
FULL_TIME
- POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center ManagerPAY GRADE: 6,7DEPARTMENT: Contact Center FLSA STATUS: Non-Exempt PURPOSE: The primary purpose of this position is to ful...
- 1 Month Ago
Contact Center Representative
- AAA Hoosier Motor Club
-
Indianapolis, IN
OTHER
- Job Details Job Location: College Park - 8751 Wesleyan Road - Indianapolis, IN Salary Range: Undisclosed DescriptionABOUT AAA HOOSIER MOTOR CLUB: Since 1902, AAA Hoosier Motor Club, headquartered in I...
- 20 Days Ago
Contact Center Support Expert
- Insite Managed Solutions
-
Indianapolis, IN
FULL_TIME
- *Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Job Type: Full-time, In-Office 7820 Innovation...
- Just Posted
Team Lead Contact Center
- Versiti, Inc.
-
Indianapolis, IN
FULL_TIME
- OverviewVersiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute,...
- 12 Days Ago
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0 Contact Center Scheduler, Sr. jobs found in Indianapolis, IN area
Project Scheduler
- KellyMitchell Group
-
Morristown, IN
- Job Summary: Our client is seeking a Senior Project Scheduler to join their team in Morristown, Indiana! The selected ca...
- 4/24/2024 12:00:00 AM
Project Scheduler
- Mackinnon & Partners
-
Indianapolis, IN
- Planner/Scheduler Driven by Vision | Industrial-Strength Construction |Powered by Passion What We Do Our client tackles ...
- 4/23/2024 12:00:00 AM
Construction Scheduler
- Pivot Workforce, LLC
-
Indianapolis, IN
- Position Summary Our client provides industrial solutions with exceptional value. We provide services focused on Heavy I...
- 4/23/2024 12:00:00 AM
Production Scheduler
- Mahomed Sales and Warehousing, LLC
-
Indianapolis, IN
- General Statement of Job In conjunction with customer requirements and company standards, A Production Scheduler is a pr...
- 4/23/2024 12:00:00 AM
Project Scheduler
- Kellymitchell Group
-
Morristown, IN
- Job Summary: Our client is seeking a Senior Project Scheduler to join their team in Morristown, Indiana! The selected ca...
- 4/22/2024 12:00:00 AM
Delivery Routing & Scheduling
- Dealers Wholesale
-
Indianapolis, IN
- **Delivery Routing & Scheduling** Indianapolis, IN **Job Description** The Shipping Coordinator/Scheduler is responsible...
- 4/22/2024 12:00:00 AM
Healthcare Recruiter / Scheduling Coordinator
- Premier Healthcare Services
-
Indianapolis, IN
- Client Services SupervisorAveanna is looking for a passionate, empathetic, motivated, and committed individual to join a...
- 4/22/2024 12:00:00 AM
Crew Scheduler
- Republic Airways, Inc.
-
Indianapolis, IN
- Job Category: Crew Planning & Scheduling Republic Airways is recruiting Crew Schedulers who are decisive, dependable, an...
- 4/21/2024 12:00:00 AM
About Indianapolis, Indiana
Indianapolis is in the East North Central region of the Midwestern United States, in central Indiana. According to the U.S. Census Bureau, the Indianapolis (balance) encompasses a total area of 368.2 square miles (954 km2), of which 361.5 square miles (936 km2) is land and 6.7 square miles (17 km2) is water. The consolidated city boundaries are coterminous with Marion County, with the exception of the autonomous municipalities of Beech Grove, Lawrence, Southport, and Speedway. Indianapolis is the 16th largest city by land area in the U.S.
Indianapolis is within the Tipton Till Plain, a flat to...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$54,379 to $74,668
Indianapolis, Indiana area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Contact Center Scheduler, Sr. do?
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Contact Center Scheduler, Sr. in New Britain, CT
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November 28, 2019