Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Valley Rehabilitation & Nursing Center is looking to hire a full-time experienced Scheduler to help with Scheduling, Orientation, and Assisting the current HR director with various projects. The optimal candidate should have minimal experience as a scheduler specifically in the Nursing Home Field. Must have good at multi-tasking and be a team player.
Qualifications of Scheduler:
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Job Type: Full-time
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0 Contact Center Scheduler, Sr. jobs found in Kingsport, TN area