Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
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Opportunity Snapshot :
Responsibilities :
utilizing information from the CMMS (SAP)
Qualifications :
The Bergaila Way :
The Bergaila Companies is a nationally recognized leader in providing staffing services to all sectors of the energy industry.
We continually focus on partnering with talented professionals, engineering the perfect fit between our clients and employees.
Choosing a career path with Bergaila grants you immediate access to nationally recognized organizations we partner with.
Bergaila consistently attracts and retains its Employees with our dedicated internal service team, top tier benefits programs for contractors and their families, and commitment to place you in the desired career of your choice.
Client Overview :
Our Client is a global international energy exploration and production company and one of the largest oil producers in the United States.
Founded in 1920, our client’s technical expertise and proven ability to deliver lasting results are the hallmark of their international success.
While manufacturing the building blocks for life-enhancing products, our client utilizes leading edge technologies that grow their business and simultaneously help to advance a lower-carbon world.
Last updated : 2024-04-23
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