Contact Center Scheduler, Sr. jobs in New Haven, CT

About us

We are client focused. We succeed by going above and beyond for our clients.

We are very forward thinking when using technology. You will have the ability to work from home if the situation allows it. \

We are a small team, very family friendly and supportive of each other.

```Overview```

We are seeking an experienced scheduler to join our fast growing homecare agency in New Haven. This position is a weekends. Schedulers work on-call to juggle schedules, handle call-outs and other emergencies, and assist our caregivers. We are absoltely committed to our clients. You will be the one who solves their problems.

```Duties```

- Answer phone calls and assiste clients

- Match caregivers to clients to provde the best service possible.

- Manage the schedule to optimize efficiency and minimize gaps

- Confirm schedules in be in touch with caregivers during the shift

- Handle emergency situations with clients

- Provide excellent customer service to patients and address any scheduling concerns or issues

```Requirements```

- Previous experience working in scheduling, preferably in homecare

- Strong computer skills

- Knowledge of HIPAA regulations and ability to maintain patient confidentiality

- Strong attention to detail and organizational skills

- Excellent communication and interpersonal skills

- Ability to multitask and prioritize tasks effectively

Please submit your resume along with a cover letter detailing your relevant experience. We look forward to reviewing your application!

Job Type: Part-time

Expected hours: 16 – 24 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• On call
• Weekends only

Experience:

• scheduling: 3 years (Preferred)

Work Location: Hybrid remote in New Haven, CT 06511