Contact Center Scheduler, Sr. jobs in Petaluma, CA

BETTER CULTURE. BETTER PAY. BETTER PEOPLE.

Scheduler

Business Hours / Monday - Friday

Full Time

Petaluma Operations - on-site

Salary: dependent on experience

The Scheduler is responsible for creating and maintaining an accurate and efficient staffing schedule unique to LIFEwest Ambulance with the goal of maximizing patient transports, daily.

Scheduler Responsibilities:

• Takes initiative and drives the schedule to maximize daily transports
• Manages and monitors scheduling communications
• Responsible for the timely, effective management of a detailed logistics system
• Cultivate strong relationships with EMTs, Paramedics, and Nurses
• Communicate via phone, text, email with staff
• Administers a large volume of outbound calls, daily, to ensure staffing is filled
• Work closely with the Operations Manager to ensure accurate scheduling
• Effectively communicate with the Administrator on Call (AOC) of previous shift updates
• Resolve scheduling conflicts as they occur
• Communicates and coordinates with staff of any immediate scheduling changes
• Completes staff timecard checks and verifies any discrepancies, daily
• Ensure accurate data entry into the scheduling system
• Prepare monthly, weekly, and daily schedules in the scheduling system
• Prepare staffing for large special events with Sonoma Raceway
• Identifies trends and communicates ideas to promote quality assurance and improvement
• Performs other duties as assigned by management

Qualifications:

• Ability to plan, prioritize, problem solve and adapt to changes
• Exceptional communication skills – verbal and written
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
• Strong phone presence
• Strong interpersonal skills
• Ability to work effectively with a diverse group of individuals at all organizational levels
• Ability to understand and follow written and verbal instructions
• Assertive, flexible, and innovative team player
• Commitment to excellence and high standards
• Commitment to continuous learning including strong understanding of ambulance schedule changes
• Any combination of education, training, or experience that provides the required knowledge, skills, and abilities
• General knowledge of the EMS industry preferred

Services provided at LIFEwest include: Critical Care Transport (CCT), 911 Emergency Response, Medical Standby, and Interfacility Transport.

LIFEwest Ambulance is the official EMS provider for Sonoma Raceway. As a LIFEwest employee, you are provided multiple opportunities to staff major events at Sonoma Raceway such as: NASCAR, NHRA, Sonoma Drift, and NASA!

LIFEwest Employee Benefits Package:

• Full time - Medical, Dental, Vision insurances
• PTO accruals - Personal and Sick
• Employee Assistance Program (EAP) - full time and part time
• Overtime Pay

LIFEwest Ambulance Website