Contact Center Scheduler, Sr. jobs in Pittsburgh, PA
Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler, Sr. jobs
Business Analyst - Contact Center
- Ventures Unlimited Inc.
-
Pittsburgh, PA
FULL_TIME
- Company DescriptionVUI since 2004 has been helping clients improve their business, environmental and social performance. We do this by applying innovative processes, market intelligence and fresh thinking.We provide advice and consulting services at strategic, policy and operational levels, concentrating on three key areas:Job DescriptionKindly find the JD below for your reference. Title: Business Analyst - Contact CenterLocation: Pittsburgh, PAType: Fulltime// PermanentCompensation: Base Salary Benefits relocation expenses (if required)Interview Process: Phone and Skype HireRoles & Responsibilities:Work will be focused on delivery of a new and Enhancements for Retail IVR systemConduct requirement gathering sessions with Line of Business and 'understand' IVR Requirements. Document business requirements, functional/non-functional requirements, use cases and call flows.Define Business Solutions around IVR and Routing Requirements.Assist with users acceptance testing.Employs traceability of requirementsEnsures sign-off and baseline of requirementsAnticipates and actively resolves problems and issues with requirements.Analyzes and communicates impacts to a project’s business case and identifies areas of requirements risks.Strong and Clear Communication SkillsSDLC - Agile Experience is a plusMust have Skills:5-6 years of 'Progressive' Business Analyst ExperienceCall Center/Routing/IVR experienceStrong communication SkillsProficient in requirements gathering documentationSDLC - Waterfall/Agile. Agile experience is a plusUnderstanding of Nuance VUI documentationNice to have:Banking or Credit Card industry experience backgroundUnderstanding of Mortgage and Loan ProcessSDLC -AgileClarity v13Thanks & Regards…------------------------------Prabhat kumarTel: 856-842-1988 Ext - 143Ventures Unlimited Inc.Additional InformationInterested candidate Please call ma at Phone: 856-842-1988 Ext 143,
- 1 Month Ago
Contact Center Operator - Full Time
- Washington Health System
-
Washington, PA
FULL_TIME
- The Contact Center Operator functions in a fast-paced environment answering calls for multiple primary care and specialty practices. Assures that each patient interaction is carried out with courtesy,...
- 20 Days Ago
Sr Construction Scheduler
- American Bridge Company
-
Coraopolis, PA
FULL_TIME
- SummaryAmerican Bridge is currently seeking a Sr Construction Scheduler. This position requires a proficient working knowledge of Oracle/Primavera Project Management (P6 v8.3 or later) and an ability ...
- 24 Days Ago
Appointment Center Rep - Scheduler
- EAS Roofing
-
Glenshaw, PA
FULL_TIME
- EAS Roofing is looking for a reliable, hard-working person to join our customer-centric Appointment Center Team! EAS Roofing is a growing family-owned and operated roofing company servicing the greate...
- 22 Days Ago
Radiology Scheduler - Call Center
- UPMC
-
Pittsburgh, PA
FULL_TIME
- Are you a dedicated professional interested in building a rewarding career? Are you interested in a call center position that offers terrific benefits, opportunities to grow, and an excellent work-lif...
- 29 Days Ago
Contact Center Planning Analyst - Enterprise Complaints
- B10 Wells Fargo Bank, N. A.
-
Des Moines, IA
FULL_TIME
- Why Wells Fargo: This is where your true career begins. We ranked #2 on the 2023 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” i...
- 19 Days Ago
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0 Contact Center Scheduler, Sr. jobs found in Pittsburgh, PA area
Scheduling/Dispatch Coordinator
- Wright traffic Control Inc (WTC)
-
Beaver Falls, PA
- Scheduling/Dispatch Coordinator Wright Traffic Control is a Union-based traffic control company, providing services to m...
- 4/26/2024 12:00:00 AM
Manager, Work Scheduling
- Duquesne Light Company
-
Pittsburgh, PA
- Overall Purpose: Accountable to ensure the Companys annual asset work plan is completed on time and on budget within com...
- 4/26/2024 12:00:00 AM
Dental Hygienist - choose your schedule
- GoTu
-
Pittsburgh, PA
- Pay Range: $45-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
- 4/25/2024 12:00:00 AM
Project Scheduler
- Belcan
-
Weirton, WV
- Job Title: Project Scheduler Pay Rate: $50 / hr Location: Weirton, WV Area Code: 304 ZIP Code: 26062 Start Date: Right A...
- 4/24/2024 12:00:00 AM
Surgery Scheduler/Medical Scheduler
- Pittsburgh Gastroenterology Associates
-
Pittsburgh, PA
- Job Description Job Description Busy Private GI practice located in Upper St. Clair Surgery/Medical Scheduler. The full ...
- 4/24/2024 12:00:00 AM
CNA Self-Scheduling
- Redstone
-
Greensburg, PA
- We are excited and proud to announce, Redstone Presbyterian SeniorCare is a Great Place to Work Certified Organization! ...
- 4/23/2024 12:00:00 AM
Manager, Work Scheduling
- Duquesne Light Company
-
Pittsburgh, PA
- Overall Purpose: Accountable to ensure the Company’s annual asset work plan is completed on time and on budget within co...
- 4/22/2024 12:00:00 AM
Caregiver- Flexible Schedule
- ambercare
-
Saxonburg, PA
- Now offering DAILY PAY for select positions! New and higher pay rates, $11.58/hr! No experience required. Arcadia Home C...
- 4/22/2024 12:00:00 AM
About Pittsburgh, Pennsylvania
Pittsburgh (/ˈpɪtsbɜːrɡ/ PITS-burg) is a city in the Commonwealth of Pennsylvania in the United States, and is the county seat of Allegheny County. As of 2018, a population of 308,144 lives within the city limits, making it the 63rd-largest city in the U.S. The metropolitan population of 2,362,453, is the largest in both the Ohio Valley and Appalachia, the second-largest in Pennsylvania (behind Philadelphia), and the 26th-largest in the U.S.
Pittsburgh is located in the south west of the state, at the confluence of the Allegheny, Monongahela, and Ohio rivers. Pittsburgh is known both as "the ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$55,049 to $75,589
Pittsburgh, Pennsylvania area prices
were up 1.9% from a year ago
were up 1.9% from a year ago
What does a Contact Center Scheduler, Sr. do?
Contact Center Scheduler, Sr. in Eugene, OR
Click the downward arrow next to the user name and click "Shift Scheduler".
February 01, 2020
Contact Center Scheduler, Sr. in New Britain, CT
Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
November 28, 2019