Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Position Summary
The Scheduler II position has extensive project experience, and possesses an understanding of project controls systems, particularly an expert understanding of precedence diagramming method scheduling techniques and schedule management. This person will work on very large EPCS or construct only projects that require very complex interactions between project partners, independent vendor participants, and unique joint venture applications. The resource will work closely with project leadership including the project management team , craft supervision teams, project controls planning manager, project engineering management, and project procurement personnel to provide detailed project-level planning that ensures time-efficient and cost-effective project execution. Further, the Scheduler II should be incorporating the project teams understanding both of the project plan as well as critical aspects of CPM scheduling. The Scheduler II will ensure that the integrated master schedule reflect correctly reflects all plans. Risk areas will be identified in engineering, procurement, construction, and start up and plans formulated to mitigate these risks. The execution of these plans will be monitored to make sure they are being performed as intended and have the expected results. This position also works closely with the startup personnel to facilitate and ensure project commissioning and startup efforts are supported and provide for on time project completion. This person should possess good communication skills and perform at a high level of engagement.
Primary Position Objective
Works closely with Construction Detail Planning group, Engineering, and Procurement to ensure documentation of work plans and alignment with baseline plans as well as interpretation and integration of all contract requirements. Additional responsibilities include tasks and leadership related to:
Position Responsibilities
Monitoring schedule performance metric numbers and takes corrective action
Required Qualifications
Preferred Additional Qualifications
Supervisor
The Scheduler II position reports to the Scheduling Manager while on a project assignment.
Physical Requirements
ZACHRY is dedicated to providing a Safe and Drug-Free work environment and is an Equal Opportunity Employer.
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