Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Description
Are you the Representative we're searching for? Someone who is committed to making a difference in our members’ lives. At Atlantic, we're convinced that extraordinary people are the heartbeat of the communities we cherish. If you're someone who thrives on phone conversations and navigates texting or email with ease, then this message is for you.
Every single day, through a variety of communication methods, this role is all about providing our members with information, advice, and solutions that make a difference.
Welcome to the central hub of Atlantic FCU—where all incoming calls and chats find their answer. As a Contact Center Representative II, you're not just answering questions; you're an expert in our products and services, utilizing your prior experience within the financial industry to enhance the department and members as a subject matter expert. Whether it's managing transactions, responding to balance inquiries, maintaining debit cards, recommending our products and services, or adeptly resolving account issues, you do it with a blend of friendliness, speed, and impeccable accuracy.
Ready to create exceptional member experiences? Join us. Let's make a difference together!
Atlantic is proud to be an Equal Opportunity Employer
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0 Contact Center Scheduler, Sr. jobs found in Portland, ME area