Contact Center Scheduler, Sr. jobs in Sacramento, CA
Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler, Sr. jobs
- Marshall Medical Center
-
Placerville, CA
FULL_TIME
-
Description
POSITION SUMMARY
The Scheduler for the Outpatient Clinics ensures the cost-effective and efficient flow of communications while assisting patients with appointment scheduling.
Provides optimal customer service and accurate and efficient patient registration.
POSITION QUALIFICATIONS
Education / Licensure / Certification :
High school diploma or GED required with more advanced course work or training highly desirable.
Knowledge :
Three years of experience in automated scheduling in physician office preferred and multi-provider medical office experience highly desired.
Skills :
Superior oral communication skills, with knowledge of medical terminology and spelling accuracy required.
Excellent customer service orientation and proven experience in personnel development and teamwork required.
Comfortable with regularly verifying and processing insurance eligibility and obtaining authorization requests, including verifying personal credentials with external partners to obtain this information (e.
Last updated : 2024-04-24
- 1 Day Ago
- First Technology Federal Credit Union
-
Rocklin, CA
FULL_TIME
- The Senior Program Manager, Contact represents the CXC channel across enterprise functions and activities and ensures channel readiness, improving the routines related to process, products, projects, ...
- 1 Day Ago
- MMC001 Marshall Medical Center
-
Placerville, CA
FULL_TIME
- Department: MMF Contact Center Shift: Primarily Days (United States of America) Employee Type: Regular Per Diem Type (if applicable): Minimum Pay Range: $31.54 - $39.42 Job Description: POSITION SUMMA...
- 14 Days Ago
- PG&E Corporation
-
Sacramento, CA
FULL_TIME
- Requisition ID # 152842 Job Category: Customer Support / Operations Job Level: Manager/PrincipalBusiness Unit: Customer & CommsWork Type: HybridJob Location: Sacramento Department OverviewIn Customer ...
- 26 Days Ago
- SAFE Credit Union
-
Rancho Cordova, CA
FULL_TIME
- Hourly Range: $20.80-$22.50POSITION PURPOSEResponsible for handling a variety of customer service calls in a prompt and courteous manner. Resolves customer questions and problems regarding accounts, p...
- 1 Month Ago
- Adventist Health
-
Roseville, CA
FULL_TIME
- Adventist Health is ranked #10 in Becker's list of the largest nonprofit hospital systems in the U.S. We are the largest company headquartered and sixth largest employer in Roseville, California. Our ...
- 8 Days Ago
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0 Contact Center Scheduler, Sr. jobs found in Sacramento, CA area
- 347 Group, Inc.
-
Sacramento, CA
- Job Description Job Description We have an immediate opportunity for a Biological Scheduler. This position requires a se...
- 4/26/2024 12:00:00 AM
- Bright Start Therapies
-
Roseville, CA
- Job Description Job Description Bright Start Therapies is a children's clinic that provides speech and occupational ther...
- 4/26/2024 12:00:00 AM
- Language World Services, Inc.
-
Sacramento, CA
- Hourly Pay: $20.00 - $25.00 Language World is a leading language solutions provider and employer of elite professionals....
- 4/25/2024 12:00:00 AM
- Anser Advisory
-
Sacramento, CA
- At Anser Advisory, part of Accenture, we strive and succeed by creating smart, dynamic, and professionally skilled teams...
- 4/24/2024 12:00:00 AM
- TEC Constructors & Engineers
-
Sacramento, CA
- Job Description Job Description GENERAL STATEMENT: Under the general direction of the Program Scheduling Lead, the Senio...
- 4/23/2024 12:00:00 AM
- New Perspective Senior Living
-
Roseville, CA
- ** Caregiver Scheduling Assistant** **Job Category****:** Caregiving **Requisition Number****:** SCHED004136 Showing 1 l...
- 4/23/2024 12:00:00 AM
- Sonrava Health
-
Sacramento, CA
- Overview Calling all Dental Hygienist - Sacramento, CA (Watt & Arden) - Flexible Days & Flexible Hours - Offering up to ...
- 4/23/2024 12:00:00 AM
- LANGUAGE WORLD SERVICES, INC.
-
Sacramento, CA
- Job Description Job Description Hourly Pay: $20.00 – $25.00 Language World is a leading language solutions provider and ...
- 4/22/2024 12:00:00 AM
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