Contact Center Scheduler, Sr. jobs in Salem, OR
Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler, Sr. jobs
Contact Center Representative
- onpoint
-
Corvallis, OR
FULL_TIME
- Overview Not just a Customer Service Representative, but a Contact Center Representative! We (OnPoint Community Credit Union) are a not-for-profit financial institution and are Member owned. That’s right, our Members own us and we are here to serve them with the best customer service out there! Our Contact Center team sits in our Clackamas Operations Contact Center and are the first line of communication with our Members who call in for a variety of questions, transactions and other financial services and needs. Through an interactive, responsive and consultative approach, Contact Center Representatives are responsible for effectively handling in-bound calls and emails from our Members and are passionate about providing extraordinary Customer Service. They use knowledge of financial products, services, procedures, as well as customer service skills to conduct a variety of account transactions, provide information and support, address and resolve issues/concerns and refer business to callers in a manner exceeding customer service satisfaction. OnPoint employees are rewarded, acknowledged and appreciated! We take care of our Members and OnPoint takes care of us by offering employees a generous vacation package, incentives, competitive hourly pay, 100% - paid employee medical, dental and vision premiums, Tri-Met / parking passes, 401k matching, tuition reimbursement and more! Responsibilities Effectively communicates with members and colleagues on general and complex inquiries and skillfully use customer service skills to find resolutions and answers to inbound calls and emails. Identifies solutions leading to the retention and the building of member relationships while consistently maintaining a high level of customer service. Exceeds customer service standards while maintaining peer average call volume. Answer all inbound calls by welcoming callers in a polite, friendly and professional manner. Continue great customer service throughout the phone call by thanking caller by name, demonstrating interest and willingness to help, projecting energy in tone, being friendly and genuine and ensuring callers’ needs are fulfilled. Effectively handle high inbound call volume while representing Credit Union in a friendly and professional manner while providing exceptional customer service to Members. Answers questions, troubleshoots requests and brings appropriate resolution to account problems. Maintains knowledge of all products, services, and processes offered by the Credit Union to effectively build member relationships and provide superior customer service. Refers financial products and services and meet established referral goals set by Contact Center Manager. Understands the practices of various support departments and the overall impact on customer service and the work flow. Is knowledgeable of and adheres to established policies, procedures and processes and exercises appropriate approval authority. May assist in training new and existing employees, in conjunction with Contact Center management and the Training Department. May perform outbound calling to build member relationships. Perform other duties as assigned. Knowledge, Skills & Competencies Possesses excellent written and oral communication skills. Use language effectively to gather information and facilitate the exchange of thought and ideas. Expresses self clearly and logically. Possesses exceptional analytical skills and use of sound judgement. Is competent at applying logic to solve problems. Is proficient in arithmetic, ten-key and basic computer skills Competently handles a variety of task simultaneously independently. Competently works under pressure, is skilled at calmly diffusing highly charged situations and works with a sense of urgency. Proficient at researching and analyzing information. Possesses strong interpersonal skills. Possesses excellent collaboration skills and uses positive communication techniques in order to effectively resolve conflict. Is a quick and thorough learner and competently applies newly learned information. Is quick to adopt and support frequent updates and changes. Must be detail oriented and skilled in data entry. Requirements High School Diploma or equivalent Preferred one year customer service experience Application of basic computer skills Preferred previous job duties in a CSR / Customer Service Representative titled position Knowledge of financial institutions and bilingual skills a plus Experience in the use of general math, experience with ten-key and basic computer skills Must have Saturday availability Additional Information Starting Pay: $21.00 per hour with no previous banking experience! See what it is like to be a Contact Center Representative at OnPoint: https://onpointcu.wistia.com/medias/wjjgdaj8bx To authentically live up to our purpose of building strong communities, OnPoint is committed to prioritizing diversity, equity and inclusion in our conversations, relationships, actions, and services. Our DEI strategy will be guided by continuous education, data-driven performance metrics, shared accountability and an emphasis on cultivating meaningful and respectful connections. OnPoint Community Credit Union is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
- 2 Days Ago
Contact Center Representative
- OnPoint Community Credit Union
-
Portland, OR
FULL_TIME
- Overview Not just a Customer Service Representative, but a Contact Center Representative! We (OnPoint Community Credit Union) are a not-for-profit financial institution and are Member owned. That’s ri...
- 28 Days Ago
Cardiology Office Scheduler
- Oregon Heart Center
-
Salem, OR
FULL_TIME
- Are you a positive, patient-focused person looking to expand your knowledge in a medical office scheduling career? Then look no further! Oregon Heart Center would love to have you join our team! Orego...
- 15 Days Ago
Scheduler
- Frontier Dermatology
-
Corvallis, OR
FULL_TIME
- Join our growing company dedicated to quality care at Frontier Dermatology! Position Details: Overview: Do you enjoy giving superior customer service over the phone, as well as working behind the scen...
- 9 Days Ago
Scheduler
- Frontier Dermatology
-
Woodburn, OR
FULL_TIME
- Join our growing company dedicated to quality care at Frontier Dermatology! Position Details: Overview: Do you enjoy giving superior customer service over the phone, as well as working behind the scen...
- 9 Days Ago
Scheduler
- Frontier Dermatology
-
Salem, OR
FULL_TIME
- Join our growing company dedicated to quality care at Frontier Dermatology! Position Details: Overview: Do you enjoy giving superior customer service over the phone, as well as working behind the scen...
- 9 Days Ago
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0 Contact Center Scheduler, Sr. jobs found in Salem, OR area
Drive with Lyft - Earn on Your Own Schedule
- Lyft
-
Salem, OR
- Earn a $400 bonus in Salem when you give 40 rides during your first 7 days. New drivers only. Terms apply. What is Lyft?...
- 4/22/2024 12:00:00 AM
Drive with Lyft - Earn on Your Own Schedule
- Lyft
-
Corvallis, OR
- Earn a $400 bonus in Corvallis when you give 40 rides during your first 7 days. New drivers only. Terms apply. What is L...
- 4/22/2024 12:00:00 AM
Medical Receptionist/Scheduler
- Gorge HR
-
Tualatin, OR
- THE COMPANY Modern Nose Clinic specializes in providing advanced sinus, allergy, hearing, sleep and snoring care in a co...
- 4/22/2024 12:00:00 AM
Project Scheduler
- Staff Matters Llc.
-
Hillsboro, OR
- ATTENTION: This is a contract, remote role. Candidates will support Intel's operations at their Hillsboro, OR site. Know...
- 4/21/2024 12:00:00 AM
Sales associate at Jockey - Flexible Schedule!
- Jockey International
-
Woodburn, OR
- ** Sales associate at Jockey - Flexible Schedule!** **Job Category****:** Retail **Requisition Number****:** SALES005482...
- 4/20/2024 12:00:00 AM
1:1 Caregiver - Paid Training & Flexible Scheduling/Locations!>
- Family Resource Home Care
-
Tualatin, OR
- Family Resource Home Care - 8a6e8bc83ff5 [Nursing Assistant / Health Aide] As a Caregiver at Family Resource Home Care, ...
- 4/19/2024 12:00:00 AM
1:1 Caregiver - Paid Training & Flexible Scheduling/Locations!>
- Family Resource Home Care
-
Portland, OR
- Family Resource Home Care - 4287c5ae6c5e [Nursing Assistant / Health Aide] As a Caregiver at Family Resource Home Care, ...
- 4/19/2024 12:00:00 AM
Patient Serv Coord - NonClin
- Amedisys, Inc.
-
Salem, OR
- Overview: Are you a highly skilled and compassionate healthcare professional looking for a rewarding career in home heal...
- 4/19/2024 12:00:00 AM
About Salem, Oregon
Salem /ˈseɪləm/ is the capital of the U.S. state of Oregon, and the county seat of Marion County. It is located in the center of the Willamette Valley alongside the Willamette River, which runs north through the city. The river forms the boundary between Marion and Polk counties, and the city neighborhood of West Salem is in Polk County. Salem was founded in 1842, became the capital of the Oregon Territory in 1851, and was incorporated in 1857.
Salem had a population of 169,798 in 2017, making it the second-largest city in the state after Portland. Salem is a little under an hour's driving dis...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$56,111 to $77,047
Salem, Oregon area prices
were up 3.9% from a year ago
were up 3.9% from a year ago
What does a Contact Center Scheduler, Sr. do?
Contact Center Scheduler, Sr. in Eugene, OR
Click the downward arrow next to the user name and click "Shift Scheduler".
February 01, 2020
Contact Center Scheduler, Sr. in New Britain, CT
Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
November 28, 2019