Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Overview
We are searching for an experienced and detail-oriented Nursing Scheduler to plan and manage the schedule for the nursing units to assure care for the residents and within the state and federal regulations. Our facility specializes in long-term care and short term stay services. We are dedicated to providing exemplary customer service and top-quality care. We believe strongly in valuing our employees our employees and as a growing company we are able to offer plentiful opportunities for career advancement. Come improve not only the lives of our residents, but your own!
Life is about choices! Why choose to work at our center?
Job Responsibilities
Qualifications
We are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, disability, veteran status, or other applicable legally protected characteristics.
Clear All
0 Contact Center Scheduler, Sr. jobs found in Scranton, PA area