Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Position Summary:
Under the Direction of the Director of Central Scheduling and Supervision of the Lead Scheduler, schedules all hospital outpatient ancillary services to include, Radiology, Physical Therapy Occupational Therapy, Speech Therapy, Cardiac Testing, Sleep, Pulmonary Testing, all other ancillary departments and physician practice and other pertinent studies as needed.
Primary Position Responsibilities:
Registers and/or schedules outpatient appointments.
Verifies the services (s) to be done, checking for physician order and proper paperwork.
Demonstrates competency in using SCI, HIS, RIS, Affinity and other applicable programs.
Demonstrates practice of Patient Satisfaction skills and techniques.
Qualifications:
Minimum Education -
Required: High School diploma or equivalent
Preferred: None
Minimum Years of Experience -
Required: None
Preferred: 1-3 years’ experience in radiology/medical imaging business practice
License, Registry or Certification -
Required: None
Preferred: None
Knowledge, Skills and/or Abilities -
Required: Good organization skills. Able to prioritize. Good communication skills.
Preferred: None
Clear All
0 Contact Center Scheduler, Sr. jobs found in Somerset, NJ area