Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Job Title: Referral Queue Scheduler
Department: Appointment Desk
FSLA Status: Non-Exempt
FTE: Full-Time (1.0)
Summary: The Referral Queue Scheduler is responsible for making and scheduling patient appointments efficiently and on time.
Essential Duties and Responsibilities:
Expectations:
Travel: This position will require occasional travel between Auburn and Puyallup to assist with team shortages.
Supervisory Responsibilities: This position does not have supervisory responsibilities.
Pay:$18.56 - $28.31
Benefits:
Medical specialties:
Schedule:
Work setting:
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education/Experience:
High School Diploma or general education degree (GED) and six months work related experience or training required which includes: knowledge of medical office procedures.
Certificates and Licenses:
No certifications or licenses.
Communication Skills:
Requires successful interpersonal and communication skills with patients, families, physicians, and other health care team members in order to foster optimal quality of outpatient care.
Language Skills:
Ability to read and comprehend simple instruction, short correspondence, and memos. Ability to effectively present information in one on one and small group situations.
Math Skills:
Ability to add and subtract two-digit numbers and multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurements, volume, and distance.
Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Demands and Work Environment: The physical demands and work environment described below represent the activities and surroundings of the positions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work is typically performed in an office environment, with a moderate noise level and may require sitting for extended periods of time.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms to type on a keyboard. The employee is regularly required to talk or hear on the telephone and in person with individuals and groups. The employee is rarely required to climb or balance, stoop, kneel, crouch, or crawl. The employee must rarely lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus to produce or review reports. The incumbent is required to read and respond to documents in hard copy and electronic form.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education/Experience:
High School Diploma or general education degree (GED) and six months work related experience or training required which includes: knowledge of medical office procedures.
Certificates and Licenses:
No certifications or licenses.
Communication Skills:
Requires successful interpersonal and communication skills with patients, families, physicians, and other health care team members in order to foster optimal quality of outpatient care.
Language Skills:
Ability to read and comprehend simple instruction, short correspondence, and memos. Ability to effectively present information in one on one and small group situations.
Math Skills:
Ability to add and subtract two-digit numbers and multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurements, volume, and distance.
Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Demands and Work Environment: The physical demands and work environment described below represent the activities and surroundings of the positions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work is typically performed in an office environment, with a moderate noise level and may require sitting for extended periods of time.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms to type on a keyboard. The employee is regularly required to talk or hear on the telephone and in person with individuals and groups. The employee is rarely required to climb or balance, stoop, kneel, crouch, or crawl. The employee must rarely lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus to produce or review reports. The incumbent is required to read and respond to documents in hard copy and electronic form.
Clear All
0 Contact Center Scheduler, Sr. jobs found in Tacoma, WA area