Contact Center Scheduler, Sr. jobs in Tacoma, WA

Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

C
Scheduler
  • Cardiac Study Center/ PHI
  • Puyallup, WA FULL_TIME
  • Job Title: Referral Queue Scheduler

    Department: Appointment Desk

    FSLA Status: Non-Exempt

    FTE: Full-Time (1.0)


    Summary:
    The Referral Queue Scheduler is responsible for making and scheduling patient appointments efficiently and on time.

    Essential Duties and Responsibilities:

    • Schedule testing to be performed at PHI/CSC.
    • Schedule or reschedule appointments for patients as needed.
    • Attach all electronic Epic referrals to appointments at PHI/CSC.
    • Schedule all referrals that are sent to PHI/CSC.
    • Call on and schedule referrals from the referral queue.
    • Notify Patient Re if referral is needed for patient’s appointment due to insurance change, walk-in, etc.
    • Arrange for interpreting services as needed per protocol.
    • Back up appointment desk as needed or directed by Team Leader or Supervisor.
    • Travel to any of the various Cardiac Study Center locations (Auburn, Gig Harbor, Olympia, Puyallup, and Tacoma).
    • Work a minimum of 45 referrals daily, 50 mid and 55 stretch.
    • Back up our Quick Clinic/Staff Messages scheduler and performing their duties when out of the office.
    • Work in conjunction with the Referral Queue Scheduling Team, and Appointment Desk team. They will back both teams up if requested.
    • Perform other appointment desk duties as requested.
    • May be asked to come into the office on occasion to assist with appointment desk duties.
    • Other duties related to this position are as follows but not limited to: Project Access patient care coordinating, Firefighter/Police Officer TM scheduling, TG Internal Med TM scheduling, STEMI/NSTEMI scheduling, Valve Clinic, Western State Hospital.
    • Perform other duties as assigned by management.


    Expectations:

    • Arrive to work on time and ready to work at the start of the shift; does not abuse or take advantage of sick time or personal days; takes corrective action to prevent recurring absences.
    • Demonstrate willingness to assist co-workers whenever needed.
    • Maintain a good working rapport with all patient-care personnel and other departments requiring frequent interaction and coordination of efforts.
    • Adapt to altered working patterns whenever needed.
    • Communicate concerns and problems through proper written and verbal channels.
    • Demonstrate a consistently well-organized approach to all assignments and duties, as designated.
    • Observe the clinic dress code.
    • Greet patients in a courteous and respectful manner; respond to patients with empathy and positive interpersonal skills; and consistently handle all requests in a positive manner.
    • Deliver care that is safe in conjunction with the physician orders, and department standards at all times.
    • Maintain patient confidentiality.

    Travel: This position will require occasional travel between Auburn and Puyallup to assist with team shortages.

    Supervisory Responsibilities: This position does not have supervisory responsibilities.

    Compensation and Benefits

    Pay:$18.56 - $28.31

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee assistance program
    • Employee discount
    • Flexible spending account
    • Health insurance
    • Life insurance
    • On-the-job training
    • Paid time off
    • Relocation assistance
    • Retirement plan
    • Travel reimbursement
    • Vision insurance

    Medical specialties:

    • Cardiology

    Schedule:

    • Day shift
    • Monday to Friday

    Work setting:

    • In-person - Puyallup

    Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


    Education/Experience:

    High School Diploma or general education degree (GED) and six months work related experience or training required which includes: knowledge of medical office procedures.


    Certificates and Licenses:

    No certifications or licenses.


    Communication Skills:

    Requires successful interpersonal and communication skills with patients, families, physicians, and other health care team members in order to foster optimal quality of outpatient care.


    Language Skills:

    Ability to read and comprehend simple instruction, short correspondence, and memos. Ability to effectively present information in one on one and small group situations.


    Math Skills:

    Ability to add and subtract two-digit numbers and multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurements, volume, and distance.


    Reasoning Ability:

    Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.


    Physical Demands and Work Environment:
    The physical demands and work environment described below represent the activities and surroundings of the positions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    The work is typically performed in an office environment, with a moderate noise level and may require sitting for extended periods of time.


    While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms to type on a keyboard. The employee is regularly required to talk or hear on the telephone and in person with individuals and groups. The employee is rarely required to climb or balance, stoop, kneel, crouch, or crawl. The employee must rarely lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus to produce or review reports. The incumbent is required to read and respond to documents in hard copy and electronic form.

    Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


    Education/Experience:

    High School Diploma or general education degree (GED) and six months work related experience or training required which includes: knowledge of medical office procedures.


    Certificates and Licenses:

    No certifications or licenses.


    Communication Skills:

    Requires successful interpersonal and communication skills with patients, families, physicians, and other health care team members in order to foster optimal quality of outpatient care.


    Language Skills:

    Ability to read and comprehend simple instruction, short correspondence, and memos. Ability to effectively present information in one on one and small group situations.


    Math Skills:

    Ability to add and subtract two-digit numbers and multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurements, volume, and distance.


    Reasoning Ability:

    Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.


    Physical Demands and Work Environment:
    The physical demands and work environment described below represent the activities and surroundings of the positions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    The work is typically performed in an office environment, with a moderate noise level and may require sitting for extended periods of time.


    While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms to type on a keyboard. The employee is regularly required to talk or hear on the telephone and in person with individuals and groups. The employee is rarely required to climb or balance, stoop, kneel, crouch, or crawl. The employee must rarely lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus to produce or review reports. The incumbent is required to read and respond to documents in hard copy and electronic form.

  • 5 Days Ago

C
Scheduler
  • Children's Therapy Center
  • Kent, WA FULL_TIME
  • Company DescriptionAt Children’s Therapy Center, we are on a mission to maximize the potential of children with special needs. We provide individualized, family-centered therapy including early interv...
  • 13 Days Ago

F
Contact Center Business Analyst
  • Franciscan Medical Group
  • Tacoma, WA FULL_TIME
  • Overview In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to bu...
  • 3 Days Ago

S
Family Birth Center Receptionist-Scheduler
  • St Joseph Medical Center
  • Tacoma, WA FULL_TIME
  • Overview CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care clos...
  • 1 Month Ago

C
Cardiology Scheduler
  • Cardiac Study Center/ Pulse Heart Institute
  • Tacoma, WA FULL_TIME
  • Cardiology Scheduler – (Heart Failure Clinic) Cardiac Study Center/ Pulse Heart Institute, Tacoma, WA Since its creation, Cardiac Study Center (CSC) has contracted with Pulse Heart Institute for outpa...
  • 12 Days Ago

A
Sr software engineer
  • Amazon Development Center U.S., Inc.
  • Tacoma, WA FULL_TIME
  • Does working on a cutting edge and fast growing serverless database excite you? We are looking for self-driven, passionate, and experienced engineering leader to build next generation predictive heat ...
  • Just Posted

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Contact Center Scheduler, Sr. jobs found in Tacoma, WA area

C
Surgery Scheduler Neurosurgery
  • Common Spirit
  • Seattle, WA
  • Overview Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franc...
  • 3/29/2024 12:00:00 AM

J
Nanny- Flexible Schedule
  • Jovie of Mill Creek Tacoma + Renton
  • Renton, WA
  • Part time and full time positions available starting at $25/hr Jovie of Renton is hiring exceptional caregivers! Why thi...
  • 3/29/2024 12:00:00 AM

C
Surgery Scheduler Coordinator>
  • Catholic Health Initiatives
  • Silverdale, WA
  • Catholic Health Initiatives - St Michael Medical Center [Medical Office Assistant] As a Scheduler at Catholic Health Ini...
  • 3/29/2024 12:00:00 AM

J
Flexible Schedule Nanny
  • Jovie of Mill Creek Tacoma + Renton
  • Kirkland, WA
  • Part Time & Full Time Nanny position available starting at $25/hr Jovie of Mill Creek is hiring exceptional caregivers! ...
  • 3/29/2024 12:00:00 AM

R
Cleaning Services Scheduler/Dispatch
  • RESIDE Worldwide, Inc.
  • Woodinville, WA
  • ** Cleaning Services Scheduler/Dispatch** **Job Category****:** Cleaning Services **Requisition Number****:** CLEAN01161...
  • 3/28/2024 12:00:00 AM

C
Planning/Scheduling Specialist
  • Cascade Gasket and Manufacturing Co, Inc.
  • Auburn, WA
  • Job Description Job Description (This position is subject to the Export Control Laws, which requires the employees to be...
  • 3/27/2024 12:00:00 AM

P
Product Merchandiser (Flexible Schedule)
  • Pinnacle Designs
  • SeaTac, WA
  • Job Description Job Description Position: Product Merchandiser (Flexible Schedule) Description: We are seeking to contra...
  • 3/27/2024 12:00:00 AM

L
Counselor - Flexible Schedule - Tacoma, WA
  • Lifestance Health
  • Tacoma, WA
  • At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make liv...
  • 3/26/2024 12:00:00 AM

Tacoma (/təˈkoʊmə/ tə-KOH-mə) is a mid-sized urban port city and the county seat of Pierce County, Washington, United States. The city is on Washington's Puget Sound, 32 miles (51 km) southwest of Seattle (of which it is the largest satellite city), 31 miles (50 km) northeast of the state capital, Olympia, and 58 miles (93 km) northwest of Mount Rainier National Park. The population was 198,397, according to the 2010 census. Tacoma is the second-largest city in the Puget Sound area and the third largest in the state. Tacoma also serves as the center of business activity for the South Sound re...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$59,919 to $82,281
Tacoma, Washington area prices
were up 2.8% from a year ago

Contact Center Scheduler, Sr. in Eugene, OR
Click the downward arrow next to the user name and click "Shift Scheduler".
February 01, 2020
Contact Center Scheduler, Sr. in New Britain, CT
Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
November 28, 2019