Contact Center Scheduler, Sr. jobs in Topeka, KS

Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Scheduler, Sr. jobs

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Customer Contact Center Rep (Full-Time)
  • Central National Bank
  • Topeka, KS FULL_TIME
  • Position Description:

    Cashiers, customer service reps, and customer service enthusiasts alike, we have a great opportunity for you! Central National Bank is adding a Customer Contact Center Representative to our team. No banking experience required!


    You read that right. Our team members have successfully transitioned from non-banking roles such as -
    Cashiering and other retail roles;
    Teaching;
    CNAs;
    Administrative and office workers;
    And more!
    They found success in this role and now its your turn! With an attention to detail, knack for problem solving, and friendly customer service attitude, you may have the skills needed. We provide you with the training and tools for the rest.

    Perks
    As a full-time team member, you get access to a variety of benefits which include:
    Paid leave including vacation, personal, sick
    Paid holidays
    Paid volunteer time
    A wide selection of insurance products including health, dental, vision, cancer, short-time disability, long term disability, etc.
    Access to our employee assistance program
    401K & Generous Match (subject to eligibility requirements)

    Schedule:
    Contact Center operates Mon-Fri 8 AM - 7 PM, Sat 8 AM - 4 PM, and Sun 11 AM - 3 PM. Schedule will vary with weekends scheduled on a rotating basis for a total of 40 hours weekly.

    Day to Day
    Serve as the Bank's primary Contact Centers Representative and utilize effective oral, video transaction and sales techniques such as asking open-ended questions, demonstrating enhanced listening and comprehension skills and a capacity to keep the customer positively engaged while concluding their ITM and/or Call Center personal/business transaction(s).
    Maintain advanced bank product/program knowledge to support transactional and cross-sell opportunities and to appropriately apply bank policies and procedures, which include:
    Recognizing and utilizing the necessary security protocol to properly identify the customers and their financial needs remotely via the video system, the call center and/or assigned on-line banking
    Applying standard operating procedures as it pertains to account flags such as holds; delinquent loans and screen messaging; an ability to recognize unusual account activity; an understanding of reporting procedures; and a comprehensive understanding of check hold processes and procedures
    Remotely and proficiently processing cash/check transactions including deposits, withdrawals, loan payments, onus checks, and transfers from one account to another and an ability to cross-sell and/or refer customer inquiries to another division professionally and appropriately.
    Daily balancing an electronic cash drawer throughout the day and at shift's end.
    Performing financial transactions in an efficient and precise manner.
    Meeting/supporting team and bank assigned goals.
    Utilizing the system software proficiently and accurately.
    Demonstrating a work-place attitude supportive of the Bank's Service Level Standards and Central National Bank's values which includes working with other bank divisions/departments to ensure the workflow and/or process is providing the best and most accurate service to the customer.
    Other activities as assigned by management

    Next Steps
    Central has the perfect start for you! Head on over to centralnational.com/careers and complete a quick application. If your qualifications match up, a member of our HR team will be in touch with you to discuss the next steps.

    EOE M/F/D/V

  • 1 Month Ago
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U
Scheduler
  • UKHS St. Francis Campus
  • Topeka, KS FULL_TIME
  • OverviewJoin our team as a day shift, full-time, Cardiology Scheduler in Topeka, KS. Fulfilling your purpose begins here: People First, Always. Here's how we take care of our people: Medical, vision, ...
  • 19 Days Ago
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T
Scheduler
  • The University of Kansas Health System St. Francis Campus
  • Topeka, KS FULL_TIME
  • Overview Join our team as a day shift, full-time, Cardiology Scheduler in Topeka, KS. Fulfilling your purpose begins here: People First, Always. Here’s how we take care of our people: Medical, vision,...
  • 26 Days Ago
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Front Office Receptionist/Scheduler
  • Clinton Parkway Animal Hospital
  • Lawrence, KS FULL_TIME
  • Veterinary Front Desk ReceptionistWe have a great culture at CPAH, and we want to make sure we're as good of a fit for you, as you are for us. We're a fast paced, well-established clinic, with a fun o...
  • 14 Days Ago
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I
Sr. Accountant
  • Impact Solutions Inc
  • Topeka, KS FULL_TIME
  • Senior Accountant- Is responsible for assisting the Finance and Grants Manager managing the day to day financial operations. Position is member of the finance management team which includes the Financ...
  • 11 Days Ago
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Call Center Patient Service Representative
  • Heartland Community Health Center
  • Lawrence, KS FULL_TIME
  • Welcoming all who need care Heartland River City is now hiring Call Center Patient Service Representatives (PSR)! Heartland River City is part of Heartland Community Health Center, a Federally Qualifi...
  • 18 Days Ago
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0 Contact Center Scheduler, Sr. jobs found in Topeka, KS area

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Dental Hygienist - choose your own schedule - $40-$70/Hour
  • GoTu
  • Topeka, KS
  • Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 4/26/2024 12:00:00 AM
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Dental Hygienist - choose your own schedule
  • GoTu
  • Topeka, KS
  • Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 4/25/2024 12:00:00 AM
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Dental Hygienist - choose your own schedule
  • GoTu
  • Lawrence, KS
  • Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 4/25/2024 12:00:00 AM
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Dental Hygienist - choose your own schedule
  • GoTu
  • Soldier, KS
  • Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 4/25/2024 12:00:00 AM
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Scheduling Manager - Construction
  • Metric Geo
  • Topeka, KS
  • Metric Geo are partnered with a Top-Rated ENR Contractor with a backlog of $45B+ worth of projects across the US!They ar...
  • 4/22/2024 12:00:00 AM
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Topeka- Staffing and Scheduling Coordinator Full-Time Assisted Living
  • McCrite Plaza
  • Topeka, KS
  • Come join our Family Owned and Operated Five Star Community. We offer competitive pay, company benefits, and we have won...
  • 4/22/2024 12:00:00 AM
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Dental Hygienist - choose your own schedule
  • GoTu
  • Lawrence, KS
  • Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 4/22/2024 12:00:00 AM
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RDH (Registered Dental Hygienist)- Make your Own Schedule and Choose Your Pay
  • GoTu
  • Topeka, KS
  • Pay Range: $45-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 4/22/2024 12:00:00 AM
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About Topeka, Kansas

Topeka (/toʊˈpiːkə/; Kansa: Tó Pee Kuh) is the capital city of the U.S. state of Kansas and the seat of Shawnee County. It is situated along the Kansas River in the central part of Shawnee County, in northeast Kansas, in the Central United States. As of the 2010 census, the city population was 127,473. The Topeka Metropolitan Statistical Area, which includes Shawnee, Jackson, Jefferson, Osage, and Wabaunsee counties, had a population of 233,870 in the 2010 census. The name Topeka is a Kansa-Osage sentence that means "place where we dug potatoes", or "a good place to dig potatoes". As a plac...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$51,696 to $70,984
Topeka, Kansas area prices
were up 1.3% from a year ago
View detail

What does a Contact Center Scheduler, Sr. do?

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