Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
WDF Inc., a Tutor Perini Company, is seeking a Scheduler to join our office in Mt Vernon, New York
About WDF Inc .
Extraordinary Projects, Exceptional Performance
WDF Incorporated is one of the largest specialty mechanical contractors in the New York metropolitan area. In fact, we’re the only contractors in the market that self-perform HVAC, plumbing, sprinkler, and specialty general construction in both the public and private sectors. Our client list includes many of the country’s leading owners and developers, construction managers and institutions. With a single point of contact, we deliver quality services that address the key components of constructing a project from the ground up. In the progressive and booming construction market, we’re guided by safety, integrity, and a commitment to excellence.
Across New York State our notable projects include the Time Warner Building, Rockefeller Center, Lincoln Center, Yankee Stadium, Madison Square Garden, Seven World Trade Center and Goldman Sachs' Lower Manhattan Headquarters.
Extraordinary Projects need Exceptional Talent
DESCRIPTION:
As a Scheduler at WDF Inc., reporting to the Scheduling Manager, you will have the opportunity to:
REQUIREMENTS:
The salary range for this position is $178,000 to $227,000 depending on experience.
WDF Inc . builds extraordinary projects, and we need exceptional talent. Join us and together we will build the future.
Equal Opportunity Employer
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