Contact Center Scheduler, Sr. jobs in Utica, NY

Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Sr. Scheduler
  • TUTORPERINI
  • Vernon, NY FULL_TIME
  • WDF Inc., a Tutor Perini Company, is seeking a Scheduler to join our office in Mt Vernon, New York

    About WDF Inc .

    Extraordinary Projects, Exceptional Performance

    WDF Incorporated is one of the largest specialty mechanical contractors in the New York metropolitan area. In fact, we’re the only contractors in the market that self-perform HVAC, plumbing, sprinkler, and specialty general construction in both the public and private sectors. Our client list includes many of the country’s leading owners and developers, construction managers and institutions. With a single point of contact, we deliver quality services that address the key components of constructing a project from the ground up. In the progressive and booming construction market, we’re guided by safety, integrity, and a commitment to excellence.

    Across New York State our notable projects include the Time Warner Building, Rockefeller Center, Lincoln Center, Yankee Stadium, Madison Square Garden, Seven World Trade Center and Goldman Sachs' Lower Manhattan Headquarters.

    Extraordinary Projects need Exceptional Talent

    DESCRIPTION:

    As a Scheduler at WDF Inc., reporting to the Scheduling Manager, you will have the opportunity to:

    • Develop project schedules for all phases of the project (Pre-construction through Close-out)
    • Track, Update, and Report on schedule progress and performance
    • Manage project schedule(s) with progress updates and delays
    • Work with the Project Construction and Project Management Teams to develop and maintain project schedules
    • Create schedule fragnets and input into the schedule for Time Impact Analyses and/or scenario studies
    • Develop Time Impact Analyses for completed, ongoing, and future work
    • Conduct Pull Planning Sessions with Construction Field Team, Consultants, and Subcontractors
    • Lead schedule review meetings with Construction Field Team and/or Project Management Team
    • Collect scheduling data and input into the project schedule from various Logs i.e. Change Order, Procurement, Submittal, RFI, Billing/Requisitions, Commissioning, Close-out etc.
    • Assist Scheduling Manager in the development, reviews, and reports for Project Schedules
    • Assist Scheduling Manager with the in the areas consisting of earned value analysis (EVM), cost/resource loading and modeling, claims, and other miscellaneous scheduling tasks

     

    REQUIREMENTS:

    • Bachelor’s Degree in Engineering, Architecture, or Construction Management from an accredited institution and a minimum of 10 years’ experience in project scheduling
    • Proficiency with Primavera P6 and Excel
    • Strong verbal and written communication skills are required
    • Construction project and program level scheduling
    • Hands-on experience in public projects, including buildings, infrastructure, water/wastewater, and/or commercial construction projects preferred
    • Strong team building skills
    • Ability to manage multiple tasks concurrently with leadership from Scheduling Manager

    The salary range for this position is $178,000 to $227,000 depending on experience. 

    WDF Inc . builds extraordinary projects, and we need exceptional talent. Join us and together we will build the future.

    Equal Opportunity Employer

    Back Apply Now
  • 1 Month Ago

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Contact center agent
  • NBT Bank
  • Utica, NY FULL_TIME
  • Pay Range : $16.00 - $21.14The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and loan ...
  • 14 Days Ago

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Contact Center Representative
  • Preferred Mutual Insurance Company
  • Berlin, NY FULL_TIME
  • Must reside in close proximity, within 1 to 1.5 hours of New Berlin, NY because of on-site responsibilities. Hybrid Role: this position requires onsite training at our New Berlin, NY Office for approx...
  • 1 Month Ago

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Nursing Home Scheduler
  • Cooperstown Center
  • Cooperstown, NY FULL_TIME
  • Cooperstown Center is hiring a Nursing Home Scheduler in Cooperstown, NY. Staffing Duties: Creating Work Rotations & Schedules using Staffing Software Tracking Open Positions for Recruitment Answering...
  • 23 Days Ago

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Outpatient Therapy Scheduler
  • Charles T. Sitrin Health Care Center Inc.
  • New Hartford, NY FULL_TIME
  • Category: Sitrin Health Care Center Subscribe: Department: Physical Therapy Locations: New Hartford, NY Posted: Apr 9, 2024 Closes: Open Until Filled Type: Part-time Position ID: 174510 About Charles ...
  • 8 Days Ago

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Nursing Scheduler/Payroll Coordinator
  • Charles T. Sitrin Health Care Center Inc.
  • New Hartford, NY FULL_TIME
  • Category: Sitrin Health Care Center Subscribe: Department: Accounting Locations: New Hartford, NY Posted: Feb 28, 2024 Closes: Open Until Filled Type: Full-time Position ID: 173120 About Charles T. Si...
  • 1 Month Ago

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0 Contact Center Scheduler, Sr. jobs found in Utica, NY area

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Psychiatrist - Outpatient- Hybrid Model, Flexible Schedule
  • PsychiaTreat
  • Little Falls, NY
  • We are actively recruiting psychiatrists who embrace a hybrid model, combining both in-person and telehealth services, w...
  • 4/19/2024 12:00:00 AM

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CNA- Flex Scheduling | We will work with you!
  • Charles T. Sitrin Health Care Center
  • New Hartford, NY
  • Location: New Hartford, NY Category: Sitrin Health Care Center Posted On: Tue Mar 26 2024 Job Description: *FULL TIME SI...
  • 4/18/2024 12:00:00 AM

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CORE Pilot Associate - 1st Shift (Onsite)
  • Raytheon Technologies
  • Clayville, NY
  • Date Posted: 2024-02-21 Country: United States of America Location: PW106: Clayville 2395 Main Street, Clayville, NY, 13...
  • 4/18/2024 12:00:00 AM

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Secretary
  • Champlin Avenue Realty
  • Utica, NY
  • Job Description Job Description Answering phone calls, scheduling and getting prior authorization etc...
  • 4/17/2024 12:00:00 AM

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Floral Clerk>
  • Tops Friendly Markets
  • Rome, NY
  • Tops Friendly Markets - 217 Erie Blvd. West - [Grocery Clerk / Team Member / FT & flexible PT schedules available] - As ...
  • 4/17/2024 12:00:00 AM

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Shopper Assistant>
  • Tops Friendly Markets
  • Rome, NY
  • Tops Friendly Markets - 217 Erie Blvd. West - [Grocery Clerk / Cart Attendant / Team Member / FT & flexible PT schedules...
  • 4/17/2024 12:00:00 AM

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Dental Hygienist - choose your own schedule
  • GoTu
  • Vernon, NY
  • Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 4/15/2024 12:00:00 AM

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RDH (Registered Dental Hygienist)- Make your Own Schedule and Choose Your Pay
  • GoTu
  • Vernon, NY
  • Pay Range: $45-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 4/15/2024 12:00:00 AM

Utica (/ˈjuːtɪkə/ (listen)) is a city in the Mohawk Valley and the county seat of Oneida County, New York, United States. The tenth-most-populous city in New York, its population was 62,235 in the 2010 U.S. census. Located on the Mohawk River at the foot of the Adirondack Mountains, Utica is approximately 95 miles (153 kilometers) northwest of Albany, 55 mi (89 km) east of Syracuse and 240 miles (386 kilometers) northwest of New York City . Utica and the nearby city of Rome anchor the Utica–Rome Metropolitan Statistical Area, which comprises all of Oneida and Herkimer counties. Formerly a rive...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$54,882 to $75,359
Utica, New York area prices
were up 1.5% from a year ago

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