Contact Center Scheduler, Sr. jobs in Worcester, MA
Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler, Sr. jobs
Scheduler - The Endoscopy Center
- SCA Health
-
Auburn, MA
FULL_TIME
-
Overview:Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality outcomes and a better experience for patients and providers, all at a lower total cost of care.
As part of Optum, we participate in an integrated care delivery system that enables us to support our partners as they navigate a complex healthcare environment, Only SCA Health has a dynamic group of physician-driven, specialty care businesses that allows us to customize solutions, no matter the need or challenge:- We connect patients to physicians in new and differentiated ways as part of Optum and with our new Specialty Management Solutions business.
- We have pioneered a physician-led, multi-site model of practice solutions that restores physician agency by aligning incentives to support growth and transition to value-based care.
- We lead the industry in value-based payment solutions through our Global 1 bundled payment convener, that provides easy predictable billing to patients.
- We help physicians address everything beyond surgical procedures, including anesthesia and ancillary service lines.
Accountabilities / Responsibilities:
The new SCA Health represents who we are today and where we are going—and the growing career opportunities for YOU.Position = 30 hours week
Monday - Friday 11:00AM - 5:00PM
- Responsible for scheduling all outpatient surgeries and procedures as requested by the physician or the physician’s office staff.
- Responsible for obtaining and adding patient demographics and insurance information into the billing system.
- Responsible for contacting payers to verify patient benefits and obtain necessary authorization.
- Coordinates efforts with the Director of Nursing to ensure availability of needed equipment, requested staff, and/or ancillary services.
- Prepares and distributes the daily surgery schedule to the Nursing Managers, RNs, Pre-Op and PACU Nurse and Technicians, Business Office Manager.
- Responsible for capturing complete and accurate clinical, demographic and insurance information on patients scheduled at the surgery center.
- Responsible for communicating to the Director of Nursing, and other appropriate employees, for same day and next day add-on cases.
- Responsible for communicating any potential scheduling conflicts to the Director of Nursing.
- Promptly communicates any patient problems to the Business Office Manager and/or Director of Nursing.
- Maintains positive communications with the medical staff members and their office personnel.
- Responsible for tracking cancellations.
- Responsible for monitoring and maintaining and releasing block time.
- Responsible for preparing daily bank deposits for monies received at the surgery center.
- Cross-training to cover the front desk for lunches, breaks, and extended absences of the Receptionist/Admitting Clerk. The Scheduler shall also be cross trained in medical records, chart preparation, collections, and patient account advocacy duties.
- Perform other clerical duties as directed by the Business Office Manager.
- High school diploma or GED required
- Minimum one (1) year scheduling experience in an ambulatory surgery facility, acute-care hospital, or doctor’s office
- Attendance
- Punctuality
- Ability to meet deadlines
- 26 Days Ago
OB/Perinatal Scheduler
- Family Health Center
-
Worcester, MA
PART_TIME
- This is a 20 hour a week part time position with a 12:30pm-4:30pm work schedule. Job Description:The OB/Perinatal Scheduler acts as a resource to the OB Team and to the Perinatal Services Manager. The...
- 1 Month Ago
Scheduler
- Guardian Angel Senior Services
-
Leominster, MA
FULL_TIME
- We are now looking for a full-time Scheduler for our Leominster, Ma office. To support caregiver and company needs. Process scheduling requests provide telephone support and manage special projects an...
- 8 Days Ago
Scheduler
- Guardian Angel Senior Services
-
Ashland, MA
FULL_TIME
- Due to our rapid growth, we are now looking for a full-time Scheduler for our Metro West, Ma office.To support caregiver and company needs. Process scheduling requests provide telephone support and ma...
- 1 Month Ago
Scheduler
- Guardian Angel Senior Services
-
Worcester, MA
FULL_TIME
- Due to our rapid growth, we are now looking for a full-time Scheduler for our Worcester, Ma office.To support caregiver and company needs. Process scheduling requests provide telephone support and man...
- 1 Month Ago
Scheduler
- BSA Technology
-
Holliston, MA
FULL_TIME
- Essential Job Functions: Coordinate evaluation of and response to all schedule related information obtained by company and projects. Monitor the project related information items and document for purp...
- 15 Days Ago
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0 Contact Center Scheduler, Sr. jobs found in Worcester, MA area
Planner / Scheduler
- The Charles Stark Draper Laboratory Inc
-
Cambridge, MA
- Overview Draper is an independent, nonprofit research and development company headquartered in Cambridge, MA. The 2,000+...
- 4/16/2024 12:00:00 AM
Production Scheduler
- Vericel Corporation
-
Cambridge, MA
- Job Description Job Description Vericel Corporation, a leader in advanced therapies for the sports medicine and severe b...
- 4/15/2024 12:00:00 AM
Construction Scheduler
- SMK Services, Inc.
-
Belmont, MA
- Construction Scheduler What We Do: SMK Services, Inc. (SMK) is a Construction Management and Engineering services consul...
- 4/13/2024 12:00:00 AM
Project Scheduler
- Atlantic Group
-
Boston, MA
- My client, a transportation company based in Boston, is looking for a Project Scheduler to join their team. The purpose ...
- 4/13/2024 12:00:00 AM
Scheduler/Radiology
- Milford Regional Medical Center
-
Milford, MA
- About Us: Milford Regional Medical Center is a full-service, community and regional teaching hospital located in Milford...
- 4/13/2024 12:00:00 AM
Scheduling Manager
- Verrus
-
Boston, MA
- The Scheduler will support the Operations Department in implementing major projects and will provide scheduling, monitor...
- 4/13/2024 12:00:00 AM
Production Scheduler
- Vericel® Corporation
-
Cambridge, MA
- Vericel Corporation, a leader in advanced therapies for the sports medicine and severe burn care markets, has an excitin...
- 4/12/2024 12:00:00 AM
Scheduling Coordinator (REMOTE)
- Feyer&Associates
-
Lowell, MA
- We are currently seeking enthusiastic individuals to join our team as Remote Scheduling Coordinators. This is a unique o...
- 4/12/2024 12:00:00 AM
About Worcester, Massachusetts
Worcester has a total area of 38.6 square miles (100 km2), 37.6 square miles (97 km2) of land and 1.0 square mile (2.6 km2) (roughly 2.59%) of water. Worcester is bordered by the towns of Auburn, Grafton, Holden, Leicester, Millbury, Paxton, Shrewsbury, and West Boylston.
Worcester is known as the Heart of the Commonwealth, because of its proximity to the center of Massachusetts. The city is about 40 miles (64 km) west of Boston, 50 miles (80 km) east of Springfield, and 38 miles (61 km) northwest of Providence, Rhode Island.
The Blackstone River forms in the center of Worcester by the conflue...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$58,961 to $80,961
Worcester, Massachusetts area prices
were up 1.6% from a year ago
were up 1.6% from a year ago
What does a Contact Center Scheduler, Sr. do?
Contact Center Scheduler, Sr. in Eugene, OR
Click the downward arrow next to the user name and click "Shift Scheduler".
February 01, 2020
Contact Center Scheduler, Sr. in New Britain, CT
Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
November 28, 2019