Contact Center Scheduler, Sr. jobs in York, PA

Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Specialist CCS
  • First Capital Federal Credit Union
  • York, PA FULL_TIME
  • Location:  South York Office - 2602 Course Road (Remote Positions Available)

    General Summary

    First Capital Federal Credit Union is seeking a full-time Contact Center Specialist CCS to join our growing team! We offer team members a competitive salary and benefits package, including paid time off, medical insurance, 401k, pension plan, and tuition reimbursement. First Capital promotes a culturally healthy and fun work environment with many employee appreciation benefits.  

     The Contact Center Specialist CCS is at the core of our member services, providing outstanding professional service. You will assist our members through phone and e-service channels, building a long-term, valued financial relationship with the Credit Union. You will be at the center of information station! Come help us take care of our members, while gaining professional growth and knowledge in the everchanging financial industry! 

    Minimum Requirements:

    • The Contact Center Specialist CCS will need to be professional, well-developed interpersonal skills for greeting and effectively interacting with various groups of members, callers, visitors, and vendors
    • The Contact Center Specialist CCS  will have to show completion of high school diploma or GED
    • The Contact Center Specialist CCS should have excellent communication skills and the ability to work well in a team environment and with all levels of management and staff
    • The Contact Center Specialist CCS will be expected to be positive, pleasant, friendly, and professional image within the workplace
    • The Contact Center Specialist CCS should be proficient in Microsoft Office
    • The Contact Center Specialist CCS should have some experience in customer service, office setting, or a financial institution preferred

    If you feel this is a great position for you, please submit your resume today.  We are waiting to hear from you!

    NOTE:  The list of essential duties is not exhaustive.  It may be supplemented as necessary.

     Working Conditions of  The Contact Center Specialist CCS 

    • Work will be conducted in a well-lighted and ventilated office setting.
    • Sitting, standing, bending, required during working hours.
    • Speaking, hearing, and computer keying are required during working hours. 
  • 15 Days Ago

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Scheduler (PT)
  • Pleasant Acres Nursing & Rehabilitation Center
  • York, PA FULL_TIME
  • Scheduler The scheduler generates, manages and updates master schedules while making adjustments as needed according to budgetary constraints, census fluctuations, call-ins, and pre-planned leaves of ...
  • 1 Day Ago

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Contact Center Assistant I (Part-time, 40hrs/biweekly)
  • WellSpan Health Services
  • York, PA PART_TIME
  • Schedule Part-time: 20hrs/week Hours: Monday: 8am - 4:30pm, Tuesday & Wednesday: 8am - 2pm, Thursday & Friday: OFF, Saturday rotation: 8am - 12pm General Summary Performs a variety of support function...
  • 3 Days Ago

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Contact Center Assistant I (Part-time, 32hrs/biweekly)
  • WellSpan Health Services
  • York, PA PART_TIME
  • Schedule Part-time: 32hrs/biweekly Hours: Week 1: Monday and Friday 4pm - 8pm, Saturday 12pm - 8pm Week 2: Sunday 12pm - 8pm, Monday and Friday 4pm - 8pm General Summary Performs a variety of support ...
  • 3 Days Ago

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Scheduler
  • Epic Healthcare
  • Elizabethtown, PA FULL_TIME
  • Job Title: Scheduler - Long-Term Care Facility Location: Elizabethtown, Pennsylvania As a Scheduler, you will be responsible for coordinating and managing the scheduling of staff, ensuring appropriate...
  • 4 Days Ago

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Scheduler
  • ComForCare Home Health Care - York PA
  • York, PA FULL_TIME
  • Live your best life possible by helping others live theirs. Our team is the heart and soul of what we do. At ComForCare, we like to celebrate successes and have fun while building meaningful relations...
  • 28 Days Ago

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0 Contact Center Scheduler, Sr. jobs found in York, PA area

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Nursing Scheduler
  • Luther Acres
  • Lititz, PA
  • Lititz Scheduler When you are part of our team, you do work that matters! As a Scheduler at Luthercare, you are at the h...
  • 3/28/2024 12:00:00 AM

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Nursing Scheduler
  • Spang Crest
  • Lebanon, PA
  • Lebanon Scheduler When you are part of our team, you do work that matters! As a Scheduler at Luthercare, you are at the ...
  • 3/28/2024 12:00:00 AM

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Home Care Scheduler
  • HCAOA
  • Harrisburg, PA
  • We are looking for an Home Care Scheduler to help our successful Home Care business! This role makes a significant impac...
  • 3/28/2024 12:00:00 AM

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Weekend Caregiver- Flexible Scheduling
  • Your Neighborhood Connection LLC
  • Lititz, PA
  • Job Description Job Description JOB DESCRIPTION Purpose: To provide for the comfort, safety and general well-being of th...
  • 3/28/2024 12:00:00 AM

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Caregiver - Flexible schedule - No Experience Required
  • Addus HomeCare Corporation
  • Mount Wolf, PA
  • Now offering DAILY PAY for selection positions! New and higher pay of $11.15/hr. No experience required. Arcadia Home Ca...
  • 3/28/2024 12:00:00 AM

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Schedule Engineer
  • The Whiting-Turner Contracting Company
  • Towson, MD
  • Job Description The Whiting-Turner Contracting Company is an Equal Opportunity Employer, including the disabled and vete...
  • 3/27/2024 12:00:00 AM

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Staff Scheduler
  • Healthcare Nursing & Rehab
  • Christiana, PA
  • Healthcare Nursing & Rehab - The primary responsibilities of the Staff Scheduler is to create and maintain staff schedul...
  • 3/27/2024 12:00:00 AM

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Scheduler
  • United Merchant Processing Association
  • Palmyra, PA
  • Job Description Job Description Full-time position making outbound calls to business owners, scheduling appointments for...
  • 3/25/2024 12:00:00 AM

York (Pennsylvania German: Yarrick), known as the White Rose City (after the symbol of the House of York), is the county seat of York County, Pennsylvania, United States, located in the south-central region of the state. The population within York's city limits was 43,718 at the 2010 census, a 7.0% increase from the 2000 count of 40,862. When combined with the adjacent boroughs of West York and North York and surrounding Spring Garden, West Manchester, and Springettsbury townships, the population of Greater York was 108,386. York is the 11th largest city in Pennsylvania....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$54,619 to $75,004
York, Pennsylvania area prices
were up 1.5% from a year ago

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