Contact Center Scheduling Manager jobs in Canton, OH

Shearer's is a leading contract manufacturer and private label supplier in the snack industry in North America. Headquartered in Massillon, Ohio, Shearer's has 17 state-of-the-art, geographically diverse manufacturing facilities in Ohio, Texas, Arkansas, Arizona, Minnesota, Pennsylvania,  Virginia, Iowa, Ontario and Alberta, Canada, including one of the industry's first Leadership in Energy and Environmental Design platinum LEED certified facilities in Massillon, Ohio. The Company is known for producing the highest quality snacks in assorted flavors and sizes, including kettle cooked potato chips, traditional potato chips, tortilla chips, cheese curls and other extruded snacks, and corn chips, as well as cookies, crackers, and wafers.

Operations Manager  

Location: Stark Distribution Center in Massillon, Ohio 

 Our Operation Managers produce results through others and help make our facilities run efficiently, supporting our teams to be their best and in producing the highest quality product. As an Operations Manager, you’ll be adept at developing strategies, setting and accomplishing objectives and producing results through others. You'll be able to provide feedback, coaching and motivation to team members and manage the operations of a facility with 24/7 hours of operations.

Your seat at the table

• Provide leadership that drives operational excellence, continuous improvement, and teamwork throughout the Variety Pack and Maintenance teams.
• Develop and Drive Shearers Variety Pack Productivity Plan and Standardization models
• Drive P&L opportunities to ensure that the Variety Pack team meets all its financial performance objectives through the development and implementation of a sound budget and managing variances effectively without compromising customer needs.
• Develop appropriate metrics and ensure the proper monitoring controls are in place to regularly measure the variety pack and maintenance performance.
• Ensure that operational processes and procedures are adjusted according to performance reports in order to drive a consistent sustainable process strategy throughout operations focusing on continuous improvement as well as equipment integrity.
• Develop operational strategies that will deliver “Best in Class” on-time and in full delivery performance for our customers – internal and external
• Create an engaged culture of safety throughout the Distribution Center which involves all levels of the organization. Hold the Variety Pack and Maintenance team accountable for ensuring that all required safety training takes place and the facility is in compliance with all employee and food safety regulations.
• Actively develop the leadership team through the use of learning and development programs, customer exposure and involvement in operational initiatives.
• Collaborate with Talent Acquisition to recruit the highest caliber talent and actively participate in creating a workplace that sustains employee morale, commitment, and retention
• Leverage use of WMS and related technologies and infrastructure to drive business value

Continuous Improvement

• Standardize processes to reduce waste and develop consistent work processes and standard work for all key functions of the Variety Pack operation
• Build a Continuous Improvement culture that builds on root cause solutions that sustain over time 

 What you bring to the table

• Bachelor's degree in Supply Chain, Business Administration or related field is preferred 
• 5 years of production management experience in an FDA regulated facility preferred, with credibility in safety, operations, warehousing, and facilities management
• Expertise in inventory control and order fulfillment quality standards and metrics (e.g., KPIs) including customer order fill rates, inventory turnover, excess and short-dated inventory management, and forecast accuracy
• Effective mechanical aptitude to assist with the maintenance ordering, PM process and completion rates
• Experience working cross functionally with Sales & Operations Planning, Procurement, Quality, Finance, and Manufacturing functions to improve performance
• High level financial, quantitative, and analytical skills; practical knowledge of accounting practices governing inventory management
• Experience using WMS and TMS applications in a GMP manufacturing environment that drive decision making and performance improvements
• Strong project management skills, including stakeholder, timeline, and meeting management skills; demonstrated excellence in managing internal customers
• Demonstrated ability to manage both salaried professionals and hourly production associates in executing complex, operational programs.
• Experience applying Continuous Improvement, Lean, and Six Sigma principals to drive improvement
• A track record of team building and organizational development; able to hold employees accountable for results; able to recognize when education and training is needed
• Excellent communication skills, including written, verbal and presentation skills; comfortable and credible with both internal stakeholders and external audiences
• Proficiency in Microsoft Office tools, including Excel, Word, and PowerPoint
• A flexible, dynamic, self-demanding and proactive individual; able to motivate him/herself and others; a natural bias for action and ability to deal with ambiguity

We Offer a Feast of Benefits

Medical, Dental, Vision, Life, Flexible Spending Account, Retirement Savings Plan with Match, Short Term Disability, Long Term Disability, Group Critical Accident Insurance, Group Critical Illness Insurance, Employee Assistance Plan and numerous opportunities to volunteer in the communities in which we operate.

You will be considered for employment in our inclusive workplace

Because at Shearer’s, we are committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, protected veteran status, or any other characteristic protected by law.

This is your invitation to apply now!

Note: Shearer’s does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Shearer’s is not responsible for any fees related to unsolicited resumes.

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