Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Performance Center Manager
Strategic Resources, Inc. (SRI) is an international, ISO 9001:2015 Certified, CMMI Level 3 Rated full-service provider with more than 35 years’ experience in the Federal, Military, and Commercial Marketplaces. SRI is seeking committed and passionate professionals to provide critical services to military members, Department of the Army civilians and their families.
Overview: Army Ready and Resilient Performance Centers provide instruction in the areas of resilience, positive psychology, and performance enhancement to U.S. Army and Department of Defense (DoD) personnel, their families, and Department of the Army (DA) civilians at 35 Army installations within the United States and Overseas. The Performance Center Manager (PCM) serves as the local installation Subject Matter Expert (SME) for program matters; and leads, manages, and directs contractor staff assigned to their respective program Training Center (TC).
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0 Contact Center Scheduling Manager jobs found in Columbus, GA area