Contact Center Scheduling Manager jobs in Davenport, IA

Geared for the Driven 

At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we’ve stepped up extra safety measures in line with CDC guidance. It’s our goal to not only serve but to earn the trust of our communities and have each other’s backs. 

 Whether you’re looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you’ll find it all at VIOC. With an award-winning training program and fair and honest values, we’re here to help you reach every milestone.   

 What you’ll do 

As an Assistant Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You’ll be on the move, interacting with your team and customers to find the best solutions for their vehicle’s needs while building loyalty. You will also enjoy playing a role in your team members’ success. If you are ready to take the initiative, we’re here to help you put your career on the fast-track to success. 

•  Deliver a positive first impression to each guest with a warm and friendly greeting 
• Build trust and win repeat, loyal customers 
• Assist the Service Center Manager (SCM) in the daily operation and oversight of the service center  
• Responsible for inventory, labor management and financial performance of the service center. 
• Become familiar with Environmental, Health & Safety (EH&S) compliance and other policies and procedures 
• Mentor, lead and train the team to optimize their development  
• Help maintain a clean, well-organized service center and facilitate a safe and secure working environment 
• Provide superior customer service leadership 

 How you’ll succeed 

•  You are friendly and willing to work as part of customer-focused team 
• Have effective interpersonal, oral communication skills 
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages 
• Knowledge of cash handling, facility and safety control policies and practices 
• Ability to occasionally lift up to 50 pounds 
• Be able to stand for extended periods of time and climb stairs 
• Have full mobility and are able to twist, stoop and bend 
• High school diploma or equivalent 
• Six months of supervisory experience or related experience/training preferred 

 Benefits include: 

•  Competitive pay & flexible work schedule 
• On-the-job training 
• Paid biweekly 
• Company provided uniforms and tools 
• We promote from within-a commitment we are passionate about 
• No late evenings  
• Paid time off and holidays* 
• Medical, dental, vision, and 401(k) savings plans* 

 *Terms and conditions apply, and benefits may differ depending on location 

Ivy Lane Corp is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.