Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
POSITION OVERVIEW:
The Preneed Contact Center Manager role is responsible for developing, overseeing, and driving a superior operational support model for Global Atlantic Individual Markets financial professionals. The manager will focus on developing a team of client care advocates responsible for delivering an exceptional service for our clients. They will ensure proper resource allocation and workflow of all day-to-day activities. Additionally, the manager is responsible for leveraging data to track trends and manage team members.
The day-to-day responsibilities for the Preneed Contact Center Manager:
QUALIFICATIONS:
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