Contact Center Scheduling Manager jobs in Eugene, OR

Position: Queer Resource Center Manager
Department: Administration
Reports To: Executive Director
Location: Eugene, OR 
Position Type: 1.0 FTE, Exempt
Salary Range: $56,160 - 62,649.60, DOE

Bilingual candidates are eligible for an additional $1.50 Bilingual Differential. This bilingual differential is included in the maximum salary above.

Eligible for Full-time benefits. See our benefits page at  http://hivalliance.org/employment/benefits

Application Instructions: All applicants must submit a complete Job Application, Supplemental Questions, and resume via the Job Portal to be considered. The Job Portal can be found at https://hivalliance.org/employment/open-positions/

Please note: Recruiting scams are on the rise - Make sure to protect your information.  HIV Alliance does not conduct interviews or ask for personal information (ID, Social Security, etc.) via text.  Additionally, double check the email of who is communicating with you. Email communication from HIV Alliance uses @allianceor.org or comes from noreply@criterionhcm.com. Please report any suspicious activity to Human Resources at ostankey@allianceor.org and/or ldavis@allianceor.org.

Position Summary

The primary role of the QRC Manager is to develop an implementation and funding plan for the expansion of the QRC. The expanded center will build upon the current collaboration with Transponder and will include input and consideration of other community organizations, including Eugene Pride, Queer Eugene and Eugene Performing Arts. The Manager will seek and incorporate input from LGBTQ community members and communicate timelines and progress with the community and partner organizations. This person acts as a single point of contact and oversight for all QRC planning, especially with regard to the flow of information at the agency. The QRC manager will encourage internal and external coordination, collaboration and partnership. The position will be responsible for developing the plan to expand the current QRC, which will include identifying funding partners, locations, and collaborative models to ensure ongoing access to the center for LGBTQ community members.  

Essential Functions and Responsibilities

Overall Management Objectives

Convene the Community Advisory Group and ensure members are informed and have opportunities to share input in a meaningful manner

Solicit community and QRC visitor feedback on a regular basis and incorporate that feedback into ongoing program development and evaluation

Evaluate physical location options and provide recommendations to the QRC Leadership Team

Provide guidance to the QRC leadership team, facilitating full participation, clarification of roles and responsibilities, joint ownership and mutual support

Help ensure the flow of information and communication between the leadership team and stakeholders/community including recommendations regarding models of collaboration

Ensure equitable access to the QRC, mediating disagreements, responding to barriers, concerns and input in a timely and respectful manner

Develop and implement a workplan that incorporates partner and community input

Advocacy and Resource Development

Develop and implement a fundraising strategy that complements the partner agencies existing funding sources

Write and submit grant proposals to secure ongoing funding for the QRC

In collaboration with partner organizations, develop event, corporate and individual donor plans

Participate in presentations about the QRC to staff, community members, funding partners

Work with Development team to develop in-kind resources and partners

Model and encourage a standard of professional conduct and work ethic to ensure the good reputation of the center and partner agencies

Develop volunteer plan to support operation of the QRC

Leadership and Team Building

Provide mentoring, supervision, professional development and training to QRC Coordinator and others as needed

Model direct and timely communication about needs and problems at all times, provide constructive feedback and initiate proactive problem-solving approaches whenever needed

Keep meaningful data concerning the center and use that data in ongoing program development and evaluation.

Develop and implement consistent written policies and procedures for the site

Administration, Personnel and Finance

Participate in the creation of the annual budget for the center to be submitted to the QRC Leadership Team

Ensure that program expenditures are reasonable and allowable including providing guidance and support to partners

Monitor monthly contract and grant budgets, facilitate the preparation of reports and budget modifications to be submitted in a timely manner

Other duties as assigned

Required Qualifications

Significant and exemplary program development, strategic planning, budgeting, administrative, supervisory, financial management abilities and experiences

Significant team building and personnel management skills and experience

Ability to build and maintain bridges between the QRC and its clients, other non-profit agencies, governmental entities, funders, and key community influencers

Ability to communicate in group setting, including excellent facilitation and conflict resolution skills

Effective spokesperson and advocate with a comprehensive understanding of issues affecting the LGBTQ community

Outstanding administrative, organizational and time management skills

Excellent written and oral communication

Comfort discussing sex, sexuality, and substance use

Ability to work well with diverse populations and all key stakeholder groups

Team player who is self-motivated, high-energy, enthusiastic

Ability to transport self to job-related events, meetings and locations

7 years combined related experience, with at least 3 years in management

Flexible hours required, including evenings and weekends

Ability to pass agency criminal background check

Physical Demands

While performing the duties of this job, the employee is required

• Repetitive use of hands such as grasping, twisting/turning of wrists, and finger dexterity necessary to perform various clerical duties, such as typing and writing.
• Frequent use of arms such as pushing and pulling to open and close drawers and cabinets
• Ability to sit or stand for extended periods of time at an assigned station
• Ability to bend, stand, and reach to be able to transport clients and to occasionally lift and carry up to 25 pounds (harm reduction kits, naloxone kits, testing and education materials)
• Continuous clarity of vision at 20 inches or less for processing of paperwork

The physical demands described above here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Working conditions, Travel and Environment

The duties of this job require individuals be able to work in non-traditional and community-based settings

The duties of this job require regular attendance

• Ability to work flexible hours, including early mornings, evenings, and weekends
• Ability to work 5 days per week for a minimum of 40 hours per week

Travel to other locations as necessary to complete essential job functions

• Ability to transport self to job-related events and locations
   

HIV Alliance is an equal employment opportunity employer committed to cultural diversity and compliance with the ADA. HIV Alliance encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. HIV Alliance prohibits discrimination based on race, color, religion, national origin, ancestry, citizenship status, physical or mental disability, age, sex, sexual/affectional orientation, gender identity, gender expression, marital or partnership status, veteran status, political affiliation or belief, genetic information, HIV antibody status or any other factor protected by law or association with any of these classes, in its services, employment, or use of volunteers.

HIV Alliance is a community united to stop the spread of the HIV epidemic. We strive to create an environment where everyone is empowered to reach their full potential. We value the diverse perspectives that each of us brings to this work, understanding the influences of culture, race, color, religion, national origin, ancestry, citizenship status, physical or mental disability, age, sex, sexual/affectional orientation, gender identity, gender expression, marital or partnership status, veteran status, political affiliation or belief, genetic information and HIV status in shaping our life experiences. We pledge to listen and ask questions before making judgments, and to continue to educate ourselves and each other. We recognize that we will only be successful against the HIV epidemic in a culture where oppression is not tolerated.