Contact Center Scheduling Manager jobs in Galveston, TX

Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Contact Center Scheduling Manager jobs

H
Administrative Manager - Health Education Center
  • Health Education Center - UTMB Health Careers
  • Galveston, TX FULL_TIME

  • Minimum Qualifications:    
    Bachelor's degree or equivalent in related field; 2 years related experience.


    Job Summary:
    To manage the business and other clerical activities for a department.


    Job Duties: 

    • Manages the overall business activities and related department activities for a department and supervises the support staff.
    • Assists in the recruitment of staff and support personnel.
    • Develops, integrates, and monitors systems for use at the division/departmental level.
    • Coordinates fiscal activities.
    • Prepares/monitors income and expenses to ensure compliance with budgets.
    • Prepares budget requests and budget justifications.
    • Coordinates Research grants and contracts preparation, as well as overall budget activities.
    • Assists the Department Head/Chair in goal setting and strategic planning.
    • Coordinates special projects, and provides liaison work within other departments and agencies.
    • Identifies appropriate internal controls for department; provides mechanisms to monitor and enforce compliance.
    • Performs related duties as required.

    Salary Range:
    Commensurate with experience.

    EQUAL EMPLOYMENT OPPORTUNITY:
    UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities. 

    Compensation
  • 1 Month Ago
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Business Manager - Health Education Center
  • Health Education Center - UTMB Health Careers
  • Galveston, TX FULL_TIME
  • Minimum Qualifications: Bachelor’s degree or equivalent and 5 years of business-related experience. Job Summary: To serve in a senior level administrative, financial, and professional capacity by assi...
  • 1 Month Ago
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Scheduling coordinator
  • Doctor's Choice Home Care & Hospice Texas
  • La Marque, TX FULL_TIME
  • Description : Summary of Essential Functions for the Position : The Scheduler is responsible for the overall scheduling of all clinical staff for the agency. This position is working with schedules wi...
  • 1 Day Ago
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A
Scheduling Coordinator
  • APPLIED HEALTH CARE NURSING DIVISION INC
  • La Marque, TX OTHER
  • Job Details Job Location: La Marque Branch - La Marque, TX Position Type: Full Time Salary Range: Undisclosed Job Shift: Day Job Category: Administrative/Clerical DescriptionSummary of Essential Funct...
  • 2 Days Ago
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Contact Lens Receptionist
  • Houston Eye Associates
  • League, TX FULL_TIME
  • LOCATION: 1100 Gulf Freeway, Suite 114 League City, TX 77573. Occasional travel required to our Pearland location. POSITION SUMMARY Contributes to the organization by being responsible for the fitting...
  • 22 Days Ago
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CARE MANAGER
  • Matagorda Regional Medical Center
  • Bay, TX FULL_TIME
  • JOB SUMMARY A professional who coordinates with the interdisciplinary team, patient/family on complex aspects of the patients’ care, and serves as a focal communication point for patients and staff. W...
  • 14 Days Ago
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0 Contact Center Scheduling Manager jobs found in Galveston, TX area

About Galveston, Texas

The city of Galveston is situated on Galveston Island, a barrier island off the Texas Gulf coast near the mainland coast. Made up of mostly sand-sized particles and smaller amounts of finer mud sediments and larger gravel-sized sediments, the island is unstable, affected by water and weather, and can shift its boundaries through erosion. The city is about 45 miles (72 km) southeast of downtown Houston. The island is oriented generally northeast-southwest, with the Gulf of Mexico on the east and south, West Bay on the west, and Galveston Bay on the north. The island's main access point from the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Manager jobs
$95,980 to $137,959
Galveston, Texas area prices
were up 1.2% from a year ago
View detail

What does a Contact Center Scheduling Manager do?

Contact Center Scheduling Manager in Springfield, IL
Oodles of scheduling software programs exist to assist managers with this process, but rarely do these tools fully integrate with your existing processes and applications.
December 15, 2019
Contact Center Scheduling Manager in Petaluma, CA
For example managers can flexibly change break times and lunches or move people between skill groups, front office and back office work.
December 12, 2019
Contact Center Scheduling Manager in La Crosse, WI
Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
January 21, 2020