Contact Center Scheduling Manager jobs in Greensboro, NC
Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduling Manager jobs
Contact Center Associate
- Fort Bragg Federal Credit Union
-
Liberty, NC
FULL_TIME
-
Highly competitive compensation package offered
Stay Bonus offered for select positions.
ONSITE POSITIONPurpose:
Working within the Contact Center, provides internal and external member service to all levels of present and potential members in regard to deposit, investments products and services along with other account services offered by the Credit Union. Matches product solutions to member needs and makes recommendations as appropriate. Actively participates in successfully achieving Credit Union goals and assisting members with their transactions.
Primary Duties and Responsibilities:- Interviews and interacts with members and potential members via phone, e-mail and other electronic platforms as appropriate regarding all Credit Union services, member eligibility, benefits and responsibilities.
- Uncovers member needs and provides solutions by offering Credit Union products and services on all deposit products and responds to questions and provides basic information and referrals for potential loan products or solutions.
- Complies with Key Performance indicators, metrics and standards such as adherence to schedule, average handle time, average speed of answer, quality scores and others as determined by management.
- Participate in meeting the goals and objectives set by the Board of Directors and Management as well as meeting departmental goals.
- Troubleshoots and fields questions and/or problems that members may be having, provides instruction for on-line banking and other ancillary services in a timely and efficient manner.
- Required to be completely familiar with and maintain detailed knowledge of the products and services offered by the Credit Union.
- Assists members with updates to accounts (address changes, name changes) following proper security vetting procedures.
- Must have a working knowledge of the overall Credit Union operations computer system and usage.
- Assists members in the reconciliation of their accounts, issues stop payment notices, and other exception items. Monitors overdraft reports and determines if overdrawn accounts can be collected. Makes necessary transfers from accounts.
- Responsible for following all Credit Union policies and procedures and maintaining proper security over member information and transactional activity.
Other Duties and Responsibilities:- Must be able to cross sell all CU products and services to our members in order to increase overall product penetration.
- On an as needed basis may participate in offsite business functions as a representative of the Credit Union.
- Balance, verify and review various accounts, reports and systems as assigned by management.
- Routinely conduct outbound calls to members and non-members in an effort to acquire new business.
- Performs other duties as assigned by management.
Minimum Qualifications:- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Training:- High School Diploma.
- On an annual basis is required to complete mandatory Bank Secrecy Act, OFAC and Red Flag Identity Theft training.
Prior Experience:- 1-3 years member service and/or Contact center experience.
Interpersonal Skills:
Courtesy, tact and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Other Special Skills and Abilities:- Must have the ability to communicate effectively with members through electronic means (email, internet chat, etc.) and by telephone and must project a positive, professional and cooperative approach when interacting with members.
- Must have good verbal and written communication skills, listening skills, problem analysis and solving skills and participate and promote a team environment.
- Must have basic knowledge regarding loan guidelines, procedures, and policies to effectively refer applicants to a Specialist and/or the Loan Center.
- Must be willing to “reach out” and call members to solicit new accounts and loan business.
- May be assigned to work at any branch location including One Stop/Personnel Services Center at Fort Bragg.
- Ability to work with a variety of software applications.
- Specifications may be waived at the discretion of Credit Union Management.
Physical Demands:- The need for physical stamina is low to moderate.
Working Conditions:
Minimal adverse working conditions. Some fluctuations in temperature experienced in office setting. May need to work beyond normal working hours, pending organization needs.Disclaimer:
The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Fort Liberty Federal Credit Union believes the essential functions of the job are included in this description. Management has discretion to add or modify duties of the job and to designate other functions as essential at any time. - 12 Days Ago
Contact Center Representative
- Jackson Hewitt - 3164
-
Mebane, NC
FULL_TIME
- At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
- 15 Days Ago
Contact Center Representative
- Jackson Hewitt - 3164
-
Burlington, NC
FULL_TIME
- At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
- 15 Days Ago
Scheduling Specialist
- Maple Grove Health and Rehabilitation Center
-
Greensboro, NC
FULL_TIME
- Maple Grove Health and Rehab Center is currently seeking an experienced, high energy, compassionate and results driven Scheduling Specialist to join our team. We are looking for an individual who can ...
- Just Posted
Scheduling Manager
- Cherokee Federal
-
Greensboro, NC
FULL_TIME
- Scheduling Manager Please Note: We are in the initial stages of sourcing candidates for this potential opportunity. We do not have an existing contract for this work. In the event we are selected thro...
- 18 Days Ago
Assistant Manager, Distribution Center
- MyEyeDr.
-
Greensboro, NC
FULL_TIME
- Description About the role We are seeking a dynamic and motivated Assistant Manager of Distribution Center to join our team. The Assistant Manager will play a crucial role in overseeing the day-to-day...
- 23 Days Ago
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0 Contact Center Scheduling Manager jobs found in Greensboro, NC area
Bilingual Customer Service Representative
- Vertical Supply Group
-
Greensboro, NC
- Job Description Job Description Summary: The bilingual Customer Service Representative answers incoming calls, emails an...
- 4/16/2024 12:00:00 AM
Customer Service Representative
- Four Hands LLC
-
High Point, NC
- **Four Hands** **Customer Service Representative** **Sales Operations - High Point, NC - Full Time** Four Hands, a leade...
- 4/16/2024 12:00:00 AM
Lead Patient Service Representative
- Triad Adult and Pediatric Medicine, Inc
-
Greensboro, NC
- Job Description Job Description Position Summary: The primary purpose of this position is to greet, direct patients and ...
- 4/15/2024 12:00:00 AM
Greeter
- Walmart
-
Greensboro, NC
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/14/2024 12:00:00 AM
2nd Shift Bilingual Customer Service Professionals
- Advanced Personnel Resources, Inc.
-
Greensboro, NC
- 2nd Shift Bilingual Customer Service Professionals Advanced Personnel Resources is recruiting bi-lingual customer servic...
- 4/13/2024 12:00:00 AM
Customer Service Representative
- Alorica
-
Greensboro, NC
- Job Description Job Description Position: Customer Service RepresentativeLocation: 414 Gallimore Dairy Rd, Greensboro, N...
- 4/13/2024 12:00:00 AM
Customer Care Advocate (REMOTE)
- Four Hands LLC
-
High Point, NC
- **Four Hands** **Customer Care Advocate (REMOTE)** **Sales Operations - High Point, NC - Full Time** Our growing wholesa...
- 4/13/2024 12:00:00 AM
Customer Support Representative - Starting at $48000 / year
- karier.co
-
High Point, NC
- **Customer Support Representative - Starting at $48000 / year** GGMS - Remote Job details Salary From $48,000 a year Ful...
- 4/13/2024 12:00:00 AM
About Greensboro, North Carolina
Greensboro (/ˈɡriːnzbʌroʊ/ (listen); formerly Greensborough) is a city in the U.S. state of North Carolina. It is the 3rd-most populous city in North Carolina, the 68th-most populous city in the United States, and the county seat and largest city in Guilford County and the surrounding Piedmont Triad metropolitan region. As of the 2010 census, the city population was 269,666, and in 2015 the estimated population was 285,342. Three major interstate highways (Interstate 40, Interstate 85, and Interstate 73) in the Piedmont region of central North Carolina were built to intersect at this city.
In ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Manager jobs
$90,402 to $129,942
Greensboro, North Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Contact Center Scheduling Manager do?
Contact Center Scheduling Manager in Springfield, IL
Oodles of scheduling software programs exist to assist managers with this process, but rarely do these tools fully integrate with your existing processes and applications.
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For example managers can flexibly change break times and lunches or move people between skill groups, front office and back office work.
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