Contact Center Scheduling Manager jobs in Harrisburg, PA

Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Support Center (Service Desk) Manager
  • Contact Government Services, LLC
  • Williamsport, PA FULL_TIME
  • Support Center (Service Desk) Manager

    Employment Type: Full Time, Mid-level

    Department: Information Technology

     

    CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-ranging technical support initiative for a large Federal agency.


    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

     

    Qualifications:

    -        Experience in one of the following disciplines: Information Systems, Information Technology,

    Engineering, Management/Business Management, or Computer Science.

    -        Service desk Institute (HDI) certified as a HDI Support Center Manager with a requirement that individual become HDI Support Center Director certified within 12 months of Task Order Award.

    -        Demonstrated experience re‐engineering or setting up service desks according to industry best practices.

    -        Demonstrated experience obtaining Government management buy‐in for improving the service desk by demonstrating greater Return on Investment.

    -        Demonstrated experience developing and maintaining formal processes and procedures for consistency and increased productivity.

    -        Demonstrated experience implementing methodologies to improve first call resolution, managing customer perceptions, and building strong internal relationships.

    -        Demonstrated experience recommending and implementing appropriate technology and other resources to maximize service desk effectiveness.

    -        Demonstrated experience building and retaining a qualified service desk team through innovative hiring and training and development techniques.

    -        Demonstrated experience implementing innovative staffing and scheduling models for KPI guaranteed coverage at the lowest possible costs.

    -        Demonstrated experience developing a customer care philosophy that ensures customer satisfaction.

    -        Demonstrated experience analyzing service desk performance through various statistical and reporting methods.

    -        Demonstrated experience enhancing the image of the service desk as a front-end support group that advances the IT vision and strategy.

    -        Demonstrated experience managing an incident management system in a performance based environment complying with ITIL V3/V4 standards.

     

    Our Commitment:

    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.


    For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.


    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.


    We care about our employees. Therefore, we offer a comprehensive benefits package.

    -        Health, Dental, and Vision

    -        Life Insurance

    -        401k

    -        Flexible Spending Account (Health, Dependent Care, and Commuter)

    -        Paid Time Off and Observance of State/Federal Holidays


    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Join our team and become part of government innovation!

    Explore additional job opportunities with CGS on our Job Board:

    https://cgsfederal.com/join-our-team/

    For more information about CGS please visit: https://www.cgsfederal.com or contact:

    Email: info@cgsfederal.com

     

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  • 1 Month Ago

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Distribution Center Worker - 2nd Shift
  • Phoenix Contact
  • Harrisburg, PA FULL_TIME
  • Job Summary The Distribution Center Worker will assist with the daily functions associated with the operation of the Distribution Center. The position will carry out responsibilities in some or all of...
  • Just Posted

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Project Manager - Automation Infrastructure
  • Phoenix Contact
  • Harrisburg, PA FULL_TIME
  • Job Summary The Project Manager will be responsible for planning and overseeing projects within the Automation Infrastructure, working with individual(s) and/or group(s) across Phoenix Contact as appr...
  • 12 Days Ago

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Project Manager - Logistics Administration
  • Phoenix Contact
  • Harrisburg, PA FULL_TIME
  • Job Summary This exciting, high-profile position is responsible for conducting strategic needs analysis and managing the planning, execution, and delivery of supply chain projects and solutions within...
  • 1 Month Ago

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Contact Center Professional
  • Focal Point Remodeling
  • Harrisburg, PA FULL_TIME
  • Focal Point Remodeling in Harrisburg, PA is looking to hire Contact Center Professionals. Do you like talking to people? Are you comfortable on the phone? Would you like to work for an established rem...
  • 18 Days Ago

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Contact Center Specialist- Central PA
  • UPMC
  • Camp Hill, PA FULL_TIME
  • Purpose:The Contact Center Specialist will provide support for the Contact Center activities by serving as the first line of contact for the patient. The Contact Center Specialist acts as an advocate ...
  • 12 Days Ago

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0 Contact Center Scheduling Manager jobs found in Harrisburg, PA area

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Patient Svcs Representative II- Pulmonary Med
  • University of Pittsburgh Medical Center
  • Harrisburg, PA
  • Purpose: Assures a positive first impression is created for patients. Performs accurate registration and scheduling of p...
  • 3/28/2024 12:00:00 AM

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Digital Customer Experience (CX) Program Manager B2B - REMOTE
  • TE Connectivity Ltd.
  • Harrisburg, PA
  • ** Digital Customer Experience (CX) Program Manager B2B - REMOTE** **At TE, you will unleash your potential working with...
  • 3/27/2024 12:00:00 AM

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Call Center Representative/Appointment Setter
  • BITNER BROTHERS CONSTRUCTION INC
  • Enola, PA
  • Job Description Job Description Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Pay Bo...
  • 3/27/2024 12:00:00 AM

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Call Center Representative/Appointment Setter
  • BITNER BROTHERS CONSTRUCTION INC
  • Enola, PA
  • Job Description Job Description Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Pay Bo...
  • 3/26/2024 12:00:00 AM

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Sales and Service Specialist
  • Fulton Bank
  • Harrisburg, PA
  • Value Proposition: Our values define us and our culture inspires us to change lives for the better. Our employees are th...
  • 3/25/2024 12:00:00 AM

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Call Center Customer Service Representative
  • Ritter Insurance Marketing LLC.
  • Harrisburg, PA
  • **Job Description** Airport Security Officer (West MI) Kentwood, MI, United States of America AddThis Sharing Buttons **...
  • 3/25/2024 12:00:00 AM

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Call Center Representative (Remote, Direct Hire)
  • Contemporary Staffing Solutions
  • Harrisburg, PA
  • Job Description Job Description Our client, a leading retirement and college savings third party administrator, is in se...
  • 3/24/2024 12:00:00 AM

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Support Lead Part Time
  • Five Below
  • Camp Hill, PA
  • At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free...
  • 3/24/2024 12:00:00 AM

Harrisburg (/ˈhærɪsbɜːrɡ/ HARR-iss-burg; Pennsylvania German: Harrisbarrig)[citation needed] is the capital city of the Commonwealth of Pennsylvania in the United States, and the county seat of Dauphin County. With a population of 49,192, it is the 15th largest city in the Commonwealth. It lies on the east bank of the Susquehanna River, 107 miles (172 km) west of Philadelphia. Harrisburg is the anchor of the Susquehanna Valley metropolitan area, which had a 2017 estimated population of 571,903, making it the fourth most populous in Pennsylvania and 96th most populous in the United States. Harr...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Manager jobs
$93,242 to $134,025
Harrisburg, Pennsylvania area prices
were up 1.5% from a year ago

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