Contact Center Scheduling Manager jobs in Houston, TX

Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center – Scheduling
  • Deans Professional Services
  • Bellaire, TX FULL_TIME
  • Dean’s Professional Services is now hiring for qualified, patient-care focused Contact Center – Scheduling to work for a State Hospital in the Houston, TX area. 


    We are on a mission to create care that’s more convenient and professional. With solutions that are value-based and patient-centered. To accomplish this, we are looking for individuals who share our sense of excellence and are ready to embrace new opportunities!


    Contact Center – Scheduling are responsible for scheduling answering inbound or making outbound calls to customers with queries in relation to their account, in a timely, efficient and professional manner.


    Job Responsibilities:

    • Answering inbound or making outbound calls to customers with queries in relation to their account, in a timely, efficient and professional manner.
    • Accurately documenting all calls using the appropriate computer systems.
    • Following up on any unresolved queries and completing any call back requests in a timely manner.
    • Providing advice, information and solutions to all customers.
    • To maintain and develop a strong level of knowledge, and to keep up to date with any new procedures assigned to the campaign you are assigned to work.
    • Working to achievable targets within a strong team orientated environment.
    • To adhere to quality scripts and to maintain a high level of quality scores.
    • Ability to adapt to new changes in a fast pace environment.
    • To represent the organization in a positive and professional way at all times.
    • Display a positive attitude and high level of commitment.
    • To attend monthly meetings to discuss overall performance with your Coordinator along with staff meetings and other department meetings as requested.
    • Comply with all security requirements identified under HIPPA/PHI and as outlined in policies.
    • Any other duties that may be assigned by your leader.


    Job Requirements:

    • High school diploma or equivalent. Required. 
    • 2 years contact center, customer service, &/or other experience in a healthcare setting. Required  
    • Knowledge of performance expectations in a contact center environment. Medical scheduling and patient registration
    • knowledge.
    • Understanding patient privacy requirements for protected health information (PHI).
    • Basic knowledge of best practice standards for customer service and management of customer expectations.
    • Understanding the importance of employee engagement in the contact center environment.
    • Ability to use a personal computer and electronic medical record software. The ability to listen and record accurate information.
    • Must demonstrate self-initiated work behaviors, good verbal and written communication skills.
    • Bilingual, English and Spanish preferred.
    • If communicating in a language other than English, the incumbent must pass and maintain the Health Care Language
    • Proficiency or Interpreter Assessment by MasterWord Interpreter Services.



    Job Details:

    • Schedule varies; Typically M-F hours between 7am -7pm. Saturdays 9am-2pm
    • $19/hr (based on experience) benefits
    • Full benefits – healthcare, dental, vision, 401k program
    • Temp-to-Hire opportunity
    • Outpatient facility 


    Dean’s Professional Services is a national, award-winning staffing solutions firm. Since 1993, DPS has placed over 45,000 professionals across the nation. We work with our clients to provide placement opportunities that match your skill, experience, and personality. For more information please visit www.deansprofessionalservices.com.


  • 4 Days Ago

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Healthcare Contact Center Manager
  • T2 Flex
  • Houston, TX FULL_TIME
  • Are you passionate about providing exceptional customer service in the healthcare industry? As a Contract to Hire Healthcare Contact Center Manager at T2 Flex, you will be responsible for overseeing t...
  • 4 Days Ago

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Contact Center Manager - Houston
  • Abacus Plumbing, Air Conditioning and Electrical
  • Houston, TX FULL_TIME
  • Overview Abacus is currently seeking a Contact Center Manager to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every...
  • 1 Month Ago

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Contact Center Manager - Lead Generation
  • Abacus Plumbing, Air Conditioning and Electrical
  • Houston, TX FULL_TIME
  • Overview Abacus is currently seeking a Contact Center Manager to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every...
  • 21 Days Ago

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Workforce Manager, Contact Center (Hybrid)
  • Homebase Open Positions
  • Houston, TX FULL_TIME
  • Hi, Future Homie! As a Homie, you'll be part of an unstoppable team that puts customers first, embraces each day with excitement, and strives for excellence in everything you do. We’re revolutionizing...
  • 18 Days Ago

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Director contact center
  • East Houston Regional Medical Center
  • Houston, TX FULL_TIME
  • Description This position is incentive eligible. Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Director Contact Center openi...
  • 17 Days Ago

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0 Contact Center Scheduling Manager jobs found in Houston, TX area

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Call Center Manager
  • UPS Industrial
  • Deer Park, TX
  • Job Description Job Description Job Summary: UPS Industrial is now accepting resumes for a Call Center Manager. The Call...
  • 3/28/2024 12:00:00 AM

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Customer Success Manager
  • Primary Services
  • Houston, TX
  • Are you a seasoned Customer Success Manager with a passion for establishing new call center operations? Ready to take on...
  • 3/28/2024 12:00:00 AM

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Unit Manager, Claim Customer Services
  • The Travelers Companies
  • Houston, TX
  • Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this...
  • 3/28/2024 12:00:00 AM

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Manager Customer Success- Digital Marketing Solutions- Team Lead (Remote)
  • Broadridge Financial Solutions
  • Houston, TX
  • At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative/Japanese Bilingual
  • AIG
  • Houston, TX
  • This call center s upport s Japanese students studying abroad and AIG Japans overseas travel insurance customers with an...
  • 3/27/2024 12:00:00 AM

A
Patient Access Representative (REMOTE)
  • Aveanna
  • Houston, TX
  • Patient Access Representative (REMOTE) ApplyRefer a FriendBack Job Details Requisition #: 194848 Location: Houston, TX 7...
  • 3/26/2024 12:00:00 AM

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Customer Service Specialist
  • Health Matching Account Services
  • Houston, TX
  • Job Description Job Description The Customer Service Specialist will monitor accounts and contact clients who need assis...
  • 3/25/2024 12:00:00 AM

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Bilingual Customer Service Representative
  • Burnett Specialists Staffing & Recruiting
  • Houston, TX
  • Job Description Bilingual Customer Service Representative A non-profit health care system is actively seeking Bilingual ...
  • 3/25/2024 12:00:00 AM

Houston is located 165 miles (266 km) east of Austin, 88 miles (142 km) west of the Louisiana border, and 250 miles (400 km) south of Dallas. The city has a total area of 627 square miles (1,620 km2); this comprises 599.59 square miles (1,552.9 km2) of land and 22.3 square miles (58 km2) covered by water. The Piney Woods are north of Houston. Most of Houston is located on the gulf coastal plain, and its vegetation is classified as temperate grassland and forest. Much of the city was built on forested land, marshes, swamp, or prairie and are all still visible in surrounding areas.[citation need...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Manager jobs
$97,539 to $140,200
Houston, Texas area prices
were up 2.3% from a year ago

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