Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
LAKE CHAUTAUQUA LUTHERAN CENTER
JOB DESCRIPTION
VISION AND MISSION:
The mission of LCLC is to share the gospel of Christ Jesus in ways that give life. LCLC is a ministry of the Upstate NY Synod of the Evangelical Lutheran Church in America. While being a member of the ELCA is not mandatory, all LCLC employees need to embrace and support the vision and mission of LCLC, the USNY Synod, and the ELCA.
POSITION: Office and Retreat Center Manager
CLASSIFICATION: FULL-TIME EXEMPT
QUALIFICATIONS: Must be a mature, responsible person committed to working in a Christian community. Motivated, organized, and able to manage multiple tasks at one time. Possess a sense of hospitality and teamwork. Prior experience in a camp or business operations setting.
RESPONSIBLE TO: EXECUTIVE DIRECTOR
GENERAL RESPONSIBILITIES: The Office and Retreat Center Manager manages the overall business operations of the camp on a year-round basis, including guest services, camp store, record keeping, and financial management.
ESSENTIAL RESPONSIBILITIES:
· Retreat Group Management: Handling inquiries, coordinating bookings and the master calendar, coordinating food service and facility needs with the appropriate staff, guest relations and hospitality while guests are on-site, post event billing/accounts receivable, and evaluation of guests’ experiences.
· Database Management: Mailing lists for donors, summer camp, guest groups, and year-round programs.
· Marketing: Social media management including but not limited to Facebook, Instagram, and Constant Contact. As on-site needs allow, be a face for LCLC in USNY Synod ELCA congregations and other Synodical events, promoting the mission of LCLC.
· Canteen Management: Oversee the inventory and ordering of all items sold in the camp store. Work with the summer camp Program Coordinators to manage camper Canteen Card balances and refunds. Provide for a year-round Canteen available to guest groups.
· Office Management: Oversee the inventory and ordering of business, and office supplies and arrange for the routine maintenance of the camp business equipment, including computers. Oversee the summer camp registration process and registrar. Answer phones and email communications related to overall guest and camper services.
· Financial Management: Receive and process all cash, check, and credit card income. Make bank deposits and coordinate with the bookkeeper and payroll clerk to keep accurate records.
OTHER RESPONSIBILITIES:
PHYSICAL ASPECTS OF THE POSITION:
COMPENSATION:
RESUMES:
Interested individuals should their cover letter and resume to:
Rev. Gail Swanson, Interim Executive Director
pastorgails@aol.com
LCLC
5013 Route 430
Bemus Point, NY 14712
716-386-4125
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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