Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Planning and Scheduling Management Schedule the production process and production departments by Material, Employee and Equipment availability to minimize company costs. Monitor workflow and schedules to ensure on-time delivery. Developed effective scheduling process and implement process improvements. Review production specifications in order to identify and report plant capacity constraints. Analyze and address production issues in a timely manner including manpower and material shortages and work with relevant departments to resolve. Manages the on hand packaging, film inventory on a regular basis. Follows up on inventory discrepancies and works with Production on corrective measures. Provide daily production status updates for Production Team. Issue priority list to guide the production floor. Alert customer service of any delays in meeting the current demands. Coordinate with Production Team to develop and execute production plan. Work with Managers to develop potential solutions to improve production performance. Coordinate with production, purchasing and finance teams to develop and maintain scheduling parameters. Work with Maintenance Department to coordinate preventive maintenance, emergency maintenance and capital projects. Generate various inventory related reports to Managers for critical decision making purposes (i.e. inventory projections, tableau, DOH)
Review various reports daily adding or modifying work orders as needed. Coordinates and requests sufficient materials for Production needs from Warehouse using the Pull Report and other analytical tools. Provide capacity updates for new business and increased sales. Direct plant transfers through warehouse team. Participate in regular phone and web based conferences. Use software to generate reports and manage schedules. Review and maintain item master data. Work with Corporate Purchasing to coordinate packaging purchases and delivery. Participates in and leads employee driven teams to address scrap, quality, safety, or other production related issues; actively participates in cost savings activities.
Review various reports daily adding or modifying work orders as needed. Coordinates and requests sufficient materials for Production needs from Warehouse using the Pull Report and other analytical tools. Provide capacity updates for new business and increased sales. Direct plant transfers through warehouse team. Participate in regular phone and web based conferences. Use software to generate reports and manage schedules. Review and maintain item master data. Work with Corporate Purchasing to coordinate packaging purchases and delivery. Participates in and leads employee driven teams to address scrap, quality, safety, or other production related issues; actively participates in cost savings activities.
Education: Knowledge normally acquired through completion of a 4 year technical degree in manufacturing engineering, mechanical engineering or other related technical field or equivalent combination of education and experience
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