Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Pearl Interactive Network is seeking Contact Center Agents in Winchester, KY - Onsite.
The 2023 Recruiting Season Offers ONLY 5 TRAINING CLASSES. Scheduled Start Dates are Aug. 14, Aug. 28, Sept. 25, Oct. 23, and Nov. 13.
Pearl-Winchester offers a Competitive Compensation and Benefits Package to include:
Job Duties:
Job Requirements:
Background Check and Customer Service Skill Assessments RequiredWE HELP PEOPLE, ONE CARING CALL AT A TIME!Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Job Type: Full-time
Pay: $16.20 per hour
Benefits:
Experience level:
Weekly day range:
Work setting:
Work Location: In person
Clear All
0 Contact Center Scheduling Manager jobs found in Lexington, KY area