Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
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Job Type:
Per DiemScheduled Hours:
0Work Shift:
Rotating (United States of America) Verify opening drawer, program register, accurately ring in all sales. Document over-ring, make correct change. Take register readings. Maintain cleanliness of workstation. Maintain positive, courteous attitude toward all customers.Job Description:
Essential Duties & Responsibilities including but not limited to:
1) Verify opening $50.00 - $125.00 bank. Report discrepancies to supervisor immediately.
2) Program prices into register as directed.
3) Ring all sales into register (cash and charge).
4) Record over-rings and charge sales.
5) Make accurate change.
6) Take register readings as directed.
7) Maintain cleanliness of work station.
8) Assist in maintaining cleanliness of service area and restocking of condiment station.
9) Maintain positive, courteous attitude towards all customers.
10) Immediately inform lead, supervisor or manager of any problems, discrepancies or potential problems.
11) Attends all in-services.
12) Perform other related duties as assigned by lead, supervisor or manager.
13) Respond in a positive manner to surprise cash audits.
14) Wear proper Lahey Clinic ID Badge and hand-washing badge while on Lahey Campus
15) Incorporates Lahey Clinic Guiding Principles and Mission Statement into daily activities.
16) Complies with all Lahey Clinic Policies.
17) Complies with behavioral expectations of the department and Lahey Clinic.
18) Maintains courteous and effective interactions with colleagues and patients.
19) Demonstrates an understanding of job description, performance expectations, and competency assessment..
20) Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to our Customer Service standards.
21) Participates in departmental and/or interdepartmental quality improvement activities.
22) Participates in and successfully completes Mandatory Education.
23) Performs all other duties as needed or directed to meet the needs of the department.
Minimum Qualifications:
Education:
High school or equivalent preferred
Ability to speak and read English
Ability to politely interact with public
Licensure, Certification, Registration:
None
Skills, Knowledge & Abilities:
Light to moderate moving and lifting of bulky materials.
Hand to eye coordination.
Manual dexterity.
Experience:
One year previous cashiering experience required
Ability to handle cash accurately.
Ability to handle large sales volume in a relatively short period of time.
FLSA Status:
Non-ExemptClear All
0 Contact Center Scheduling Manager jobs found in Lowell, MA area