Contact Center Scheduling Manager jobs in Nashua, NH
Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduling Manager jobs
Contact Center Rep/FT/Nashua
- Triangle Credit Union
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Nashua, NH
FULL_TIME
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Essential Functions & Responsibilities: - Welcomes members (via telephone) and completes transactions, within a reasonable period of time; with accuracy and equally sharing workload with other CCR's, while embracing and using the "Service Strategies" concepts. Opening accounts for new members and working to identify their perceived and unperceived needs, while maintaining absolute confidentiality, in regard to internal and external member information. - Professionally handle a large volume of inbound and outbound telephone calls. - Handle member account transactions with accuracy and a sense of urgency. - Work collaboratively with all internal members to resolve member inquiries in a timely and efficient manner. - To respond to all telephone and/or E-mail correspondences on the same day as they are received. Promote products and services via Sales Strategies, to meet or exceed department and company objectives; cross-selling. - On-line chat and e-mails, accurately input consumer loan applications (with assistance), answer basic questions, analyze credit reports, process banking transactions, quoting payoffs, setting up membership via on-line applications, troubleshooting on-line banking issues and set ups, and any job functions a "virtual branch" would handle. - Remain current, regarding TCU Products and Services, by previewing information provided. Seeking answers about such products and services and by participating in on-going training. Using knowledge of TCU products, services, and knowledge of operations to maintain and grow the membership by applying Sales Strategies that lead to, increased member loyalty through the use of both Service and Sales Strategies. Meet annual sales goal and maintain absolute confidentiality regarding member information. - Performs other duties, as assigned. Knowledge and Skills: Experience * One year (1) to three (3) years of similar or related experience * Experience in a Contact Center Environment, preferred * Previous Member/Customer Service, required * Financial Services experience, a plus * Previous Lending experience, a plus Education A high school education or GED Higher education, a plus Interpersonal Skills Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others, inside and/or outside of the organization for purposes of giving or obtaining information, building relationships, and/or soliciting cooperation. Other Skills * Sales Acumen * Strong Computer Skills * Good Communication Skills * Detail Oriented * Multitasking * Problem-Solving Skills, essential * Organizational Skills * Attention to Detail * Basic Math Skills * Ability to work independently and/or part of a team * Spanish is a plus Physical Requirements The ability to sit for extended periods of time The ability to bend, twist, squat, and reach Work Environment Non-member facing/fast paced/team oriented **Triangle Credit Union is proud to be an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.** - 6 Days Ago
Contact Center Rep/FT/Nashua
- Triangle Credit Union
-
Nashua, NH
FULL_TIME
- Essential Functions & Responsibilities:- Welcomes members (via telephone) and completes transactions, within a reasonable period of time; with accuracy and equally sharing workload with other CCR's, w...
- 6 Days Ago
Contact Center Rep/FT/Spanish speaking/Nashua
- Triangle Credit Union
-
Nashua, NH
FULL_TIME
- Essential Functions & Responsibilities:- Welcomes members (via telephone) and completes transactions, within a reasonable period of time; with accuracy and equally sharing workload with other CCR's, w...
- 1 Month Ago
SCHEDULING COORDINATOR
- Covenant Health
-
Nashua, NH
FULL_TIME
- Summary Responsible for activities associated with administrative practice operations including surgery/procedure scheduling, pre & post operative visits, and facilitate coordination of ancillary visi...
- 4 Days Ago
Retail store manager
- Guitar Center
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Nashua, NH
FULL_TIME
- Job Description Why Guitar Center? Here’s just some of the rewards : For our employees who are musicians we offer the unique opportunity of gig leave take time off to share your music with the world a...
- Just Posted
Center Store Manager Trainee (H)
- Hannaford
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Hudson, NH
FULL_TIME
- Address: USA-NH-Hudson-77 Derry Road Store Code: Store 08183 Management (2756429) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connect...
- 4 Days Ago
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0 Contact Center Scheduling Manager jobs found in Nashua, NH area
About Nashua, New Hampshire
Nashua is a city in Hillsborough County, New Hampshire, United States. As of the 2010 census, Nashua had a population of 86,494, making it the second-largest city in the state after Manchester. As of 2017 the population had risen to an estimated 88,341.
Built around the now-departed textile industry, in recent decades it has been swept up in southern New Hampshire's economic expansion as part of the Boston region. Nashua was twice named "Best Place to Live in America" in annual surveys by Money magazine. It is the only city to get the No. 1 ranking on two occasions—in 1987 and 1998.
Nashua is ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Manager jobs
$104,251 to $149,848
Nashua, New Hampshire area prices
were up 1.4% from a year ago
were up 1.4% from a year ago
What does a Contact Center Scheduling Manager do?
Contact Center Scheduling Manager in Springfield, IL
Oodles of scheduling software programs exist to assist managers with this process, but rarely do these tools fully integrate with your existing processes and applications.
December 15, 2019
Contact Center Scheduling Manager in Petaluma, CA
For example managers can flexibly change break times and lunches or move people between skill groups, front office and back office work.
December 12, 2019
Contact Center Scheduling Manager in La Crosse, WI
Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
January 21, 2020