Contact Center Scheduling Manager jobs in Nassau, NY

Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Scheduling Coordinator
  • Shaker Place Rehabilitation & Nursing Center
  • Albany, NY FULL_TIME
  • Scheduling Coordinator

    Full Time | Day Shift working 8-4 pm

    NYS Pension & Retirement Plan | Tuition Reimbursement | On-Site Day Care - Opening Soon!

    ** Pay rate at $22.49/hour **

    Shaker Place Rehabilitation & Nursing is a 5-Star Quality Rated Senior Care Community conveniently located in Albany County, NY.


    Scheduling Coordinator Requirements:

    • Graduation from high school or possession of a high school equivalency diploma and one year experience in creating complex schedules in staffing, human resources, payroll, or a closely related field.

    Responsibilities of a Scheduling Coordinator:

    • Is responsible to schedule all nursing personnel to ensure daily staffing levels meet both regulatory and administratively established staffing levels.
    • May be responsible to schedule other departmental personnel as directed.
    • Shall schedule personnel in accordance with collective bargaining agreements.
    • Shall be responsible for staffing on a 24 hour/7-day basis.
    • Distributes schedules to personnel at least two weeks prior to the commencement of the work schedule.
    • Generates reports as requested by the Executive Director.
    • Tracks daily the number of staff hours per patient day.
    • Determines work assignments and work locations for all personnel the position schedules.
    • Maintains various rosters of personnel for purposes such as call-in substitution, float personnel, per diem eligibility, overtime volunteers.
    • Determines and assigns vacation time and other time off in accordance with union contracts and by order of request submission.
    • Works with various department manager to determine excused and unexcused absences.
    • Maintains a log of employees who have excessive absenteeism and patterns of absenteeism or tardiness.
    • Tracks absenteeism due to FMLA's and other approved leaves of absence.

    Each day and every interaction are an opportunity to further Our Mission of providing the highest quality of care and demonstrate respect, dignity, and compassion to not only our Residents but also our Staff.

    Exceptional Benefits you won't find elsewhere:

    • Experience Based Pay & Shift Differentials
    • New York State Pension & Retirement Plan
    • Tuition Reimbursement
    • On Site Day Care - opening soon!
    • Health Insurance Options: Low cost or No cost Health, Dental, Vision, Prescriptions for you & your family
    • Generous Paid Time Off includes vacation, personal, holidays.
    • 401K Deferred Compensation: full or part time.
    • Monthly Bus Pass: Discounted rate of only $9
    • So much more including Life Insurance, Flexible Spending Accounts, 529 College Savings Plan and more!

    About Shaker Place Rehabilitation & Nursing:

    • Beautiful, recently renovated, state-of-the-art facilities with new amenities, advanced equipment, and thoughtful design.
    • We cultivate a supportive, inclusive, respectful, diverse, and welcoming culture committed to providing the highest quality of care to our residents.
    • Our Mission is to provide comprehensive care and exceptional services to the people of Albany County and surrounding areas.
    • For nearly 50 years, we have been committed to enhancing each resident's quality of life and valuing their independence, dignity, and happiness.

    Shaker Place Rehabilitation & Nursing Center is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by laws and regulations.

  • 2 Days Ago

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Member Service Specialist- Contact Center
  • First New York Federal Credit Union
  • Albany, NY FULL_TIME
  • DescriptionFirst New York Federal Credit Union is seeking a Member Service Specialist- Contact Center (MSS) position in our Contact Center located in Colonie, NY.Previous financial branch experience i...
  • 1 Day Ago

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Senior Manager Scheduling
  • Exyte
  • Albany, NY FULL_TIME
  • Your vision is ambitious. Just like ours. Our people are our success. As one of us, you will contribute to engineering excellence for the high-tech markets of the future, including semiconductors, bat...
  • 3 Days Ago

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Manager of Scheduling (Albany, NY)
  • Capital District Transportation Authority
  • Albany, NY FULL_TIME
  • Capital District Transportation Authority (CDTA), the Regions number one mobility provider, is looking to fill the Manager of Scheduling position. Working at CDTA, you will be a part of a team that pr...
  • 25 Days Ago

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Civil Engineer - Project Manager (Renewable Energy)
  • Project Manager (Renewable Energy) - LaBella Associates
  • Albany, NY FULL_TIME
  • We are currently seeking a qualified and motivated Civil Engineer with a passion for renewable energy to lead clients, projects, and portfolios as a Project Manager. The Project Manager will work clos...
  • 11 Days Ago

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Customer Support Representative - Front Desk Manager
  • Front Desk Manager - Fred Astaire Dance Studios
  • Albany, NY PART_TIME
  • We are growing! Fred Astaire Dance Studios® is excited to be adding to our team of professionals. We are currently hiring for a Customer Support Representative. Do you enjoy making others smile, helpi...
  • 2 Months Ago

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0 Contact Center Scheduling Manager jobs found in Nassau, NY area

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Patient Coordinator
  • Great Expressions Dental Centers
  • Nassau, NY
  • As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. You...
  • 4/19/2024 12:00:00 AM

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Member Service Associate - Schodack Branch
  • Broadview FCU
  • Castleton On Hudson, NY
  • If you are ready to join a company that truly cares about its employees, our members, and our community then you have co...
  • 4/19/2024 12:00:00 AM

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Customer Service Representative - US Glenmont Terminal
  • Innovative Building Products Inc
  • Glenmont, NY
  • ** Customer Service Representative** Company: Innovative Surface Solutions Location: Glenmont, NY Type: Full-time Descri...
  • 4/19/2024 12:00:00 AM

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Customer Project Manager - Minneapolis/St. Paul, MN
  • Philips
  • Latham, NY
  • Serve the healthcare community through effective and efficient management of capital medical equipment installations and...
  • 4/19/2024 12:00:00 AM

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Service Advisor - Truck Care
  • Loves Travel Stops & Country Store
  • Canaan, NY
  • Req ID: 433397 Address: 12845 Route 22 Canaan, NY, 12029 Welcome to Love’s! OBJECTIVE: Service Advisors drive sales succ...
  • 4/19/2024 12:00:00 AM

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Client Service Specialist
  • Cogency Global Inc.
  • Albany, NY
  • Client Service Specialist Albany, NY Full Time M-F 9:30 AM – 5:30 PM Summary: We are looking for a candidate with prior ...
  • 4/19/2024 12:00:00 AM

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Customer Service Representative - Remote
  • HealthHelp, Inc.
  • East Greenbush, NY
  • **Customer Service Representative - Remote** * 99 Troy Rd, East Greenbush, NY 12061, USA * Employees can work remotely *...
  • 4/17/2024 12:00:00 AM

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Field Service Specialist
  • Clean Harbors
  • Glenmont, NY
  • Clean Harbors in Glenmont, NY is seeking a Field Service Sales Rep (Field Service Specialist) to scope projects, provide...
  • 2/9/2024 12:00:00 AM

Nassau, the name of several places in New York State, may refer to: Nassau (village), New York Nassau (town), New York Nassau County, New York Nassau Island, former name of Long Island...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Manager jobs
$105,501 to $151,645
Nassau, New York area prices
were up 1.5% from a year ago

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