Contact Center Scheduling Manager jobs in Newark, NJ

Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Technology Professional -Contact Center
  • PSEG
  • Newark, NJ FULL_TIME
  • Requisition: 78079

    PSEG Company: PSEG Services Corp.

    Salary Range: $ 56,100 - $ 84,200

    Incentive: PIP 5%

    Work Location Category: Hybrid


    PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.

    PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

    Job Summary

    This position is a direct report to the Contact Center Solution Architect. Support Analyst is responsible for the operational support of the Contact Center solutions and the PSEG employees that utilize them. Wil utilize all internal application support tools, processes and best practices to ensure employee and organizational goals are achieved while providing secure and stable solutions.

    Job Responsibilities

    Responsibilities include:
    • Overall Solution Health Monitoring to support Operational KPIs and/or metrics
    • Troubleshooting technical issues, including coordination with vendor and internal resource to resolve
    • Talking employee users through a series of actions to resolve their issue or request
    • Execution ownership for Incident and Problem Management
    • Development and maintenance of core documentation and solution artifacts
    • Supporting the roll-out of new features and technologies
    • Participation in change management and deployment support of solution updates


    Job Specific Qualifications

    Required Qualifications:
    • Bachelor’s degree in Information Technology, Computer Science, Engineering, Math or related technical field
    • Level of experience required ranges from internship to 4 years of experience within the IT field or an industry with reliance on technical expertise
    • Strong MS Office skills (i.e. Excel, Word, PowerPoint and Access)
    • Self-starter with the demonstrated ability to learn new technical concepts quickly
    • Detail oriented and demonstrated strong analytical and problem solving skills
    • Good interpersonal skills and the ability to work effectively with clients, IT management and staff
    • Ability to work in a 24x7 environment with callout availability required
    • Please note PSEG does not offer visa sponsorship or relocation in connection with these positions
    Desired Qualifications:
    • Experience and/or knowledge with Contact Center Business Process and Concepts
    • Experience and/or knowledge with NICE inContact Contact Center
    • Utility and Regulatory Business Knowledge

    Minimum Years of Experience

    Education

    Certifications

    None Noted

    Disclaimer

    Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

    PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.


    As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.


    For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.


    PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers. This site (PSEG Careers and Job Openings) is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.

    PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.

    If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

    ADDITIONAL EEO/AA INFORMATION (Click link below)

    Know your Rights: Workplace Discrimination is Illegal

    Pay Transparency Nondiscrimination Provision

  • 12 Days Ago

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Clerk 3 - Contact Center (NBOE)
  • Newark Public Schools
  • Newark, NJ OTHER
  • Position Type: Non Instructional - All Titles/Clerk 3Date Posted: 3/1/2023Location: Communications -300NEWARK BOARD OF EDUCATION HUMAN RESOURCE SERVICES 765 BROAD STREET, NEWARK, NEW JERSEY 07102 ROGE...
  • 17 Days Ago

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Scheduling Coordinator -Per Diem- Day
  • PALISADES MEDICAL CENTER
  • Bergen, NJ PER_DIEM
  • “Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in ...
  • 18 Days Ago

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Scheduling Coordinator- Per Diem- Day
  • PALISADES MEDICAL CENTER
  • Bergen, NJ PER_DIEM
  • “Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in ...
  • 1 Month Ago

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Utility Scheduling Manager
  • Infra-Rec
  • Newark, NJ FULL_TIME
  • Full Time Scheduling Manager - Utility Construction The Scheduling Manager is responsible for the planning, scheduling, and coordination of all aspects of utility construction projects. This includes ...
  • 9 Days Ago

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Scheduling Manager - Utility Construction
  • Infra-Rec
  • Newark, NJ FULL_TIME
  • Full Time Scheduling Manager - Utility Construction The Scheduling Manager is responsible for the planning, scheduling, and coordination of all aspects of utility construction projects. This includes ...
  • 1 Month Ago

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0 Contact Center Scheduling Manager jobs found in Newark, NJ area

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Director of Customer Service
  • AppleOne Employment Services
  • New York, NY
  • Our client is a large health plan located in NYC. They are in immediate need of a Director of Customer Service -Lead cal...
  • 4/24/2024 12:00:00 AM

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Operations Director, Consumer Affairs
  • Colgate-Palmolive
  • New York, NY
  • No Relocation Assistance Offered # 159374 - New York, New York, United States **Who We Are** Colgate-Palmolive Company i...
  • 4/24/2024 12:00:00 AM

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Customer Service Specialist
  • Consumer Legal Group
  • New York, NY
  • FLSA Status: Non-Exempt Reports to: Call Center Manager Hourly/Salary: Hourly Are you a friendly and empathetic individu...
  • 4/23/2024 12:00:00 AM

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Insurance Call Center Manager
  • Yuugo
  • New Brunswick, NJ
  • Job Description Job Description We are a leading provider of insurance solutions, dedicated to protecting our clients an...
  • 4/23/2024 12:00:00 AM

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Ecommerce Customer Service & Call Center Manager
  • Marc Fisher Footwear
  • New York, NY
  • We are seeking an experienced, highly motivated, hands on E-Commerce Customer Service Manager to provide excellent custo...
  • 4/22/2024 12:00:00 AM

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Client Care Representative
  • Benjamin Franklin Plumbing - Tom's River
  • Pompton Lakes, NJ
  • Plumbing Careers at Benjamin Franklin Plumbing Do you value professionalism and punctuality? Do you want to work with th...
  • 4/21/2024 12:00:00 AM

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Client Care Representative
  • Benjamin Franklin Plumbing
  • Pompton Lakes, NJ
  • Plumbing Careers at Benjamin Franklin Plumbing® Do you value professionalism and punctuality? Do you want to work with t...
  • 4/21/2024 12:00:00 AM

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Ecommerce Customer Service & Call Center Manager
  • Marc Fisher Footwear
  • New York, NY
  • We are seeking an experienced, highly motivated, hands on E-Commerce Customer Service Manager to provide excellent custo...
  • 4/20/2024 12:00:00 AM

Newark (/ˈnjuːərk/,[24] locally /njʊərk/)[25] is the most populous city in the U.S. state of New Jersey and the seat of Essex County.[26] As one of the nation's major air, shipping, and rail hubs, the city had a population of 285,154 in 2017, making it the nation's 70th-most populous municipality, after being ranked 63rd in the nation in 2000. Settled in 1666 by Puritans from New Haven Colony, Newark is one of the oldest cities in the United States. Its location at the mouth of the Passaic River (where it flows into Newark Bay) has made the city's waterfront an integral part of the Port of New...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Manager jobs
$108,674 to $156,207
Newark, New Jersey area prices
were up 1.6% from a year ago

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