Contact Center Scheduling Manager jobs in Oklahoma City, OK
Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduling Manager jobs
- Sira Consulting Inc
-
Oklahoma, OK
FULL_TIME
-
Please find below the JD for this requirement. We are looking for Avaya UC resource.
JD –
Should have 7 years of experience in managing Avaya Aura technology.
Handling CCT L2 / L3 / L4 tasks for Avaya Contact Center and Unified Technology.
Preparing RCA and handling P1/P2/P3/P4 issues.
Hands-on experience on Avaya Technologies like CM, SM, SMGR, SDM, ACR
Hands-on experience on Avaya CM gateways like G450, G430, G650 Media gateways.
Working understanding of Avaya Breeze, Avaya Contact Center
Avaya Aura Routing ,Avaya aura Implementations & Servicing.
Good understanding of protocols like SIP and H323, routing protocols, SNMP, MPLS, VRF, DNS, etc.
Good understanding PSTN concepts like, TFN, DID, ANI, etc.
Worked on routing Protocols Like SIP and H323, TCP,TLS
Worked on Avaya Voice implementation Solution .
Customer satisfaction approach.
Campus Voice Network Design and Integration.
Enterprise Avaya Voice Network Design and Implementation.
Understanding of design concepts.
Good Understanding of Cisco IPT like CUCM, CUC will be added advantage.
Working experience in Vendor, OEM will be an added advantage.
Avaya Certification
Job Type: Full-time
Pay: $39,771.80 - $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: On the road
- 11 Days Ago
- MCI Military Recruitment
-
Oklahoma, OK
TEMPORARY
- POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
- 17 Days Ago
- MCI Jobs
-
Oklahoma, OK
TEMPORARY
- POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
- 17 Days Ago
- MCI Careers
-
Oklahoma, OK
TEMPORARY
- LOCATIONRemote Work-at-Home JOB TYPEPart-Time PAY TYPESHourly Bonus APPLICATION DETAILSNo Resume Required, Entry-Level POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking age...
- 18 Days Ago
- Tivly
-
Oklahoma, OK
FULL_TIME
- DescriptionTivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and cus...
- 1 Day Ago
- Vyve Broadband
-
Shawnee, OK
FULL_TIME
- Get paid to talk, listen, and resolve issues!!Remote Contact Center Agent (salary range - $29,000.00-$35,000.00 annually, PLUS annual bonus of 5% of base pay) Amazing Benefits: Courtesy cable, interne...
- 1 Month Ago
- Current Active Filter
- Oklahoma City, OK
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Contact Center Scheduling Manager jobs found in Oklahoma City, OK area
- CARSTAR Franchising, Inc.
-
Oklahoma City, OK
- Customer Service Representative **Customer Service Representative - CARSTAR Jeremiah's Collision** **JOB SUMMARY** The C...
- 4/25/2024 12:00:00 AM
- CARSTAR Franchising, Inc.
-
Oklahoma City, OK
- Customer Service Representative **Customer Service Representative - CARSTAR Jeremiah's Collision** **JOB SUMMARY** The C...
- 4/25/2024 12:00:00 AM
- CARSTAR Franchising, Inc.
-
Oklahoma City, OK
- **Customer Service Representative CARSTAR Jeremiah's Collision, OK 73114** **JOB SUMMARY** The Customer Service Represen...
- 4/25/2024 12:00:00 AM
- CARSTAR Franchising, Inc.
-
Oklahoma City, OK
- Customer Service Representative **Customer Service Representative - CARSTAR Jeremiah's Collision** **JOB SUMMARY** The C...
- 4/25/2024 12:00:00 AM
- Anthology Inc
-
Oklahoma City, OK
- Job Description Customer Service Advisor Remote - US The Opportunity: Anthology offers the largest EdTech ecosystem on a...
- 4/24/2024 12:00:00 AM
- Planet Fitness
-
Oklahoma City, OK
- THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean an...
- 4/23/2024 12:00:00 AM
- Camping World
-
Oklahoma City, OK
- Job Description Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is Ame...
- 4/21/2024 12:00:00 AM
- APMEX
-
Oklahoma City, OK
- Job Details Job Location APMEX DOWNTOWN - Oklahoma City, OK Position Type Part Time Education Level High School Salary R...
- 4/21/2024 12:00:00 AM
About Oklahoma City, Oklahoma
were up 1.2% from a year ago