Contact Center Scheduling Manager jobs in Petersburg, VA
Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduling Manager jobs
Project Manager / Sr Scheduling Architect. (Contract Contingent)
- ProSidian Consulting, LLC
-
Fort Lee, VA
FULL_TIME
- Company DescriptionProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations. Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals nationally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value. ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies. Learn More About ProSidian Consulting at www.ProSidian.com.Job DescriptionProSidian Seeks a Project Manager / Sr Scheduling Architect. (Contract Contingent) located In Fort Lee, VA (or surrounding area) "to support an engagement for Contract Lifecycle Management on behalf of A Federal Government Agency. The ProSidian Engagement includes but is not limited to Management & Operations Consulting related to non-personal service in support to Business Process Re-engineering (BPR) for contract lifecycle management processes to conduct prototyping and development of automated tools as indicated by re-engineered process operational requirements. This is a non-personal services contract to provide support to Business Process Re-engineering (BPR) of up to 200 contract lifecycle management processes, and to conduct prototyping and development of automated tools as indicated by re-engineered process operational requirements. Contract lifecycle management documentation will define a subset of requirements for agile development of A Federal Agency’s Integrated Workload Management System (IWMS) in support and execution of A Federal Agency Contract Management Office (CMO) responsibilities. This project focuses efforts on support to BPR such as LEAN analysis and process efficiencies at CMOs while developing automation necessary to implement changes or improvements in governance, process, and procedures.This is Contract Contingent or Contract W-2 Position and ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 position with commensurate benefits and competitive salary. The ideal Project Manager / Sr Scheduling Architect. (Contract Contingent) has the appropriate skill sets, education, work experience and work quantity to successfully meet all the requirements of this basic IDIQ and all awarded TOs on behalf of The ProSidian Engagement Team. The following are examples of what the ProSidian and The Client would consider personnel and the skills, and education and work experience that could be required in order to be successful:QualificationsQUALIFICATION REQUIREMENTS: A Bachelor's Degree is desired. Work Experience includes eight years of operational experience in Government or industry and a minimum of five years of experience managing projects and studies. Analyze and design requirements of major programs developing work breakdown structures on major programs and build integrated master schedules for large enterprise multi-node programs. The Scheduling Architect shall have the capability to manage enterprise multi-node programs of high complexity and to direct the completion of work within estimated timeframes and resource constraints. The Scheduling Architect shall coordinate all parties to calls and review work products for completeness, quality, and adherence to scheduling requirements.KEY PERSONNEL: Ability To Serve As A Key Personnel Engagement Team Member. Personnel specified as Key Personnel are considered to be essential to the work ProSidian performs. Prior to diverting any key personnel to other programs, ProSidian makes special efforts to notify Engagement Team Leads and Client Representatives reasonably in advance with appropriate justification, including proposed substitutions or replacements, in sufficient detail to permit The Client to evaluate the impact on the work ProSidian is obligated to perform.Additional InformationCORE COMPETENCIES* Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader* Leadership – ability to guide and lead colleagues on projects and initiatives* Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people* Communication – ability to effectively communicate to stakeholders of all levels orally and in writing* Motivation – persistent in pursuit of quality and optimal client and company solutions* Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams* Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications* Organization – ability to manage projects and activity, and prioritize tasks------------ ------------ ------------OTHER REQUIREMENTS* Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.* Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.* Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors* Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together* Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference* Willingness - to constantly learn, share, and grow and to view the world as their classroom------------ ------------ ------------BENEFITS AND HIGHLIGHTSAt ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. Our team members receive a comprehensive benefits package that includes Competitive Compensation, Group Health Insurance Health Benefits, 401(k) Retirement Savings Plan Contributions, Vacation and Paid Time off (PTO) Benefits, Pre-Tax Payment Programs, Purchasing Discounts & Savings Plans, a ProSidian Employee & Contractor Referral Bonus Program, Performance Incentives, etc. Our comprehensive benefits package includes a medical, dental and vision plan. Our growing list of benefits currently include the following:* Competitive Compensation: Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits, Pretax Employee Benefit Plan, plus performance incentives* Group Health Insurance Health Benefits: Group Health Insurance Including Medical, Dental And Vision Insurance: Contributions are deducted from pay on a Pretax basis - Employee and family coverage is available with employer contribution of 50% of Employee (only) premiums under the Health and Vision Plan through Blue Cross Blue Shield NC (Blue Options Medical Plan Code: PB07840 / Metallic Level: Gold - - bcbsnc.com) and Dental Plan (Ameritas - www.ameritas.com).* 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement. Eligible employees can make before-tax contributions to the 401(k) Retirement Savings Plan to help you save for retirement. Contributions are deducted from pay on a pretax basis the employee can contribute up to $18k. A wide range of investment options are available with a personal financial planner available to assist you. Immediate 100% vesting of both your contribution and the ProSidian matching contribution. The Plan is a Safe Harbor 401(k) Retirement Savings Plan. ProSidian Consulting participates in a Basic Match: 4% of pay for participants who defer at least 5% of their pay. The Basic Match is structured as follows: 100% of the first 3% of pay that is contributed; and 50% of the next 2% of pay that is contributed.* Vacation And Paid Time Off (PTO) Benefits: The flexibility of Paid Time Off (PTO) lets you set your own priorities. Eligible employees use PTO for vacation, a parent-teacher conference, a doctor’s appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days – 2 weeks | Holidays - 10 Federal Government.* Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.* Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The ProSidian Corporate Perks Benefit Program - Helping You Do More With Less: https://ProSidian.CorporatePerks.com. This provides special discounts for eligible employees on products and services you buy on a daily basis.* Security Clearance: Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes; oftentimes there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials based on past, present, and future work.* Leverageable Experience and Thought Leadership: By collaborating with firm leadership, other members of the team, as well as Fellows and collaborating partners in what is a flat organization, you'll make valuable professional connections, interact with clients daily, gain leverageable Experience, and contribute to Thought Leadership while you build a basket of marketable experiences.* ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to $5k for all referrals (payments made after new hire has been employed for 90 days) for candidates submitted through our Employee Referral Program.* Performance Incentives: Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes there are performance incentives associated with each new client that each employee works to pursue and support.* Flexible Spending Account: Pending------------ ------------ ------------ADDITIONAL INFORMATION - See Below Instructions On The Best Way To ApplyProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things with the right way. The pride comes out of the challenge; the reward is excellence in the work. FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON http://www.ProSidian.com/ OR SEND YOUR RESUME’S, BIOS, AND SALARY EXPECTATION / RATES TO CAREERS @ PROSIDIAN.COM. ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED. Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.
- 1 Month Ago
Contact Ranger
- Occoneechee State Park
-
Clarksville, VA
PART_TIME
- Hiring Rate: $12.85 per hour Contact Rangers provide the first point of contact for visitors at the Visitor Center and Contact Station. Primary duties include collecting entrance fees, registering cam...
- 11 Days Ago
Travel Center General Manager
- PMG Travel Plaza dba Davis Travel Plaza
-
Stony Creek, VA
FULL_TIME
- Description: Davis Express is currently searching for Management candidates for our convenience stores in Prince George, Stony Creek, and Warfield, VA locations. Apply today to drive your future! Job ...
- 1 Month Ago
Member Center Manager
- Argent Federal Credit Union
-
Chester, VA
FULL_TIME
- Member Center Manager – N. Chesterfield Location (Route 1) As a Member Center Manager (Branch Manager), you are a significant part of our retail team and your passion for driving exceptional customer ...
- 1 Month Ago
Dietary Manager
- Waverly Rehabilitation and Healthcare Center
-
Waverly, VA
FULL_TIME
- Waverly Rehabilitation And Healthcare Center, located in Waverly, VA, is a Long Term Care facility that provides quality care to our residents. Join a growing team of successful, happy caregivers who ...
- 8 Days Ago
Service Scheduling Agent
- Loyalty Automotive
-
Chester, VA
FULL_TIME
- Are you an enthusiastic and persuasive communicator? Do you thrive in a fast-paced environment where your skills can make a real impact? If so, we have an exciting opportunity for you! Our high-volume...
- 26 Days Ago
Filters
- Current Active Filter
- Petersburg, VA
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Contact Center Scheduling Manager jobs found in Petersburg, VA area
Customer Service Associate
- Wawa, Inc.
-
Colonial Heights, VA
- Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
- 4/25/2024 12:00:00 AM
Customer Service Representative, Scheduling #Full Time
- 61st Street Service Corp
-
Fort Lee, VA
- ** 61st Street Service Corporation** ** Customer Service Representative, Scheduling #Full Time** Fort Lee, NJ 07024 **Th...
- 4/24/2024 12:00:00 AM
Greeter
- Walmart
-
Colonial Heights, VA
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/24/2024 12:00:00 AM
Greeter
- Walmart
-
Prince George, VA
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/24/2024 12:00:00 AM
FT Customer Service Representative - Work From Home>
- House of Rohl
-
Hopewell, VA
- [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
- 4/24/2024 12:00:00 AM
Call Center Manager
- LHH
-
Richmond, VA
- Location: Richmond, VA Position Overview: LHH is seeking 15 highly skilled and experienced Call Center Managers to lead ...
- 4/23/2024 12:00:00 AM
Call Center Manager
- Lhh
-
University Of Richmond, VA
- Location: Richmond, VA Position Overview: LHH is seeking 15 highly skilled and experienced Call Center Managers to lead ...
- 4/22/2024 12:00:00 AM
Verizon Customer Service Associate
- A&H Management
-
Chesterfield, VA
- WE ARE HIRING A SPIRITED VERIZON CUSTOMER SERVICE ASSOCIATE TO JOIN OUR TEAM! Are you excited to bolster your customer s...
- 4/22/2024 12:00:00 AM
About Petersburg, Virginia
Petersburg is located at 37°12′46″N 77°24′1″W / 37.21278°N 77.40028°W / 37.21278; -77.40028 (37.21295, -77.400417).
According to the United States Census Bureau, the city has a total area of 23.2 square miles (60.1 km2), of which 22.9 square miles (59.3 km2) of land and 0.2 square miles (0.5 km2) (1.1%) is water.
Petersburg is located on the Appomattox River at the fall line, which marks the area where the Piedmont region (continental bedrock) and the Atlantic coastal plain (unconsolidated sediments) meet. The fall line is typically prominent where a river crosses its rocky boundary, as the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Manager jobs
$93,287 to $134,089
Petersburg, Virginia area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Contact Center Scheduling Manager do?
Contact Center Scheduling Manager in Springfield, IL
Oodles of scheduling software programs exist to assist managers with this process, but rarely do these tools fully integrate with your existing processes and applications.
December 15, 2019
Contact Center Scheduling Manager in Petaluma, CA
For example managers can flexibly change break times and lunches or move people between skill groups, front office and back office work.
December 12, 2019
Contact Center Scheduling Manager in La Crosse, WI
Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
January 21, 2020