Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Description
Job Description
Company Background :
Our Client, based in Las Vegas, NV, is an incredibly fast growing Travel Center, Convenience Store and QSR Operator within the C-Store & Travel Center Industry.
If you're looking for a career move where the growth potential is limitless, you're able to work autonomously as the Operator that you are AND your experience, knowledge and insight is valued.
Look no further! This amazing company will have opened 12 Travel Centers and 20 Convenience stores in 2023 alone. 8 new Travel Centers are slated for Q1 / Q2 of 2024. That's growth!
Amazing Leadership and a Fantastic place to work!
The Role with the Company :
The Store Manager is responsible for supporting the General Manager in all operations of a Large Complex Travel Center which includes : Retail, Truck Service, Quick Serve Restaurants and Casual Diner (depending on location).
This SM will lead and mentor a team of associates each allocated to lead their department within the location.
This person’s accountability includes all facets of retail convenience day to day operations, P&L accountability, customer service, POS management, fuel, and office technologies.
In addition to, they will need excellent communication and training skills as well as the ability to operate independently.
Requirements
Background Profile :
3 years Travel Center Management Experience with P&L knowledge and desire to continue to progress in their career.
Excellent level of business acumen and holistic understanding of Travel Center operations is needed for this role.
Ability to work autonomously & possess an entreprenurial streak and treat this multi-million dollar business as your own.
Experience in hiring, training, mentoring and leading a team to success.
Embraces and builds a strong culture using a mature situational leadership style of management.
Strong computer, communications skills and team leader.
Benefits
Compensation : Gracious Salary, Bonus, 401K with generous match, Excellent Benefits Package, plus many more perks!
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