Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
The scheduling center associate serves as the first point of contact between a patient and our clinic. This team member provides excellent customer service and fosters parent comfort and trust. They are the first impression of Black Hills Pediatric Dentistry, and will exemplify our values at all times. We are child-focused and possess a will-do attitude. This person delivers a kind, compassionate, efficient experience to every caller and ensures that appointments are scheduled following company protocol/procedure. This team member reports directly to the Lead or Administrator if the lead is unavailable.
PRIMARY RESPONSIBILITIES/DUTIES
· Provide exemplary customer service for every incoming and outgoing phone call.
· Ensure accurate scheduling of all patients using best outcome decision making.
· Work diligently to fill the schedule using all means available.
· Complete all required tasks by the end of each day.
· Collaborate with other departments to provide the best patient experience.
· Exercise utmost discretion, diplomacy, and tact with patient/staff interactions
· Maintain strict confidentiality and adherence to privacy policies
· Collect and accurately process patient/parent personal data and insurance information
· Process incoming and outgoing mail/emails/faxes
· Assist with administrative and general office duties as assigned
· Ability to start, stop and start duties multiple times a day at quick pace, and still get all jobs completed by the end of the day.
· Flexibility and willingness to handle a variety of tasks
· Fluent in Spanish is a plus
Job Type: Full-time
Benefits:
Schedule:
Work Location: In person
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